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Thread: Emails Queue Fatal Error ( /opt/zimbra/.ssh/zimbra_identity don't exist)

  1. #1
    koby is offline Active Member
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    Unhappy Emails Queue Fatal Error ( /opt/zimbra/.ssh/zimbra_identity don't exist)

    When I click in the email's queues tab at the web admin of Zimbra shows this error:

    Mensaje: system failure: server localhost.localdomain zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
    com.zimbra.cs.service.ServiceException: system failure: server localhost.localdomain zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
    at com.zimbra.cs.rmgmt.RemoteManager.(RemoteManager.java:76)
    at com.zimbra.cs.rmgmt.RemoteManager.getRemoteManager (RemoteManager.java:197)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.startScan(Remo teMailQueue.java:265)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.(RemoteMailQueue.java:320)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.getRemoteMailQ ueue(RemoteMailQueue.java:81)
    at com.zimbra.cs.service.admin.GetMailQueue.handle(Ge tMailQueue.java:74)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

    Código de error: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Detalles:soap:Receiver

    It's because /opt/zimbra/.ssh/zimbra_identity don't exists? Where can I take It? Thanks

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Does the /opt/zimbra/.ssh/zimbra_identity file actually exist? If it does is the owner zimbra/zimbra? If it isn't change it to that.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    koby is offline Active Member
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    Unhappy

    No, it doesn't exist

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by koby
    No, it doesn't exist
    It is in a hidden directory, are you certain that it doesn't exist?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    jholder's Avatar
    jholder is offline Former Zimbran
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    Just in case you need to regenerate the keys:
    Try this:
    su -zimbra
    zmsshkeygen
    zmupdateauthkeys
    tomcat restart

  6. #6
    koby is offline Active Member
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    Thumbs down

    Yes phoenix, I was sure it doesn't. Now with the post of wannabetenor exists, but, shows the same error (now doesn't says the key not exist) when I click the same tab (Mail Queues):

    Mensaje: system failure: exception during auth {RemoteManager: localhost.localdomain->zimbra@localhost.localdomain:22}
    com.zimbra.cs.service.ServiceException: system failure: exception during auth {RemoteManager: localhost.localdomain->zimbra@localhost.localdomain:22}
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:192)
    at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:129)
    at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.io.IOException: auth failed
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:185)
    ... 24 more

    Código de error: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Detalles:soap:Receiver

    Any suggestion?

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    So the file now exists and you're getting this new error, is that correct? Do you have correct DNS records for this server? What's in your /etc/hosts file?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    koby is offline Active Member
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    Yes the file now exists and I getting that new error.

    In my /etc/hosts I have:
    127.0.0.1 localhost.localdomain localhost
    192.168.0.90 localhost.localdomain fedora

    The outgoing mails works good. But incoming email works only if these mails are not external, like Gmail. This is the /var/log/zimbra.log when receive an email of gmail:

    Aug 25 11:49:23 localhost postfix/lmtp[1326]: C0BB217E5E3: to=, relay=none, delay=0, status=bounced (Host or domain name not found. Name service error for name=localhost.localdomain type=A: Host not found)
    Last edited by koby; 08-25-2006 at 02:56 AM.

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Your hosts file is incorrect, you need a fqdn for the zimbra server not localhost.localdomain and there's no DNS records pointing to that server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    koby is offline Active Member
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    Then the big error I post before, is because the FQDN not exists?

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