Emails Queue Fatal Error ( /opt/zimbra/.ssh/zimbra_identity don't exist)

[koby]

When I click in the email's queues tab at the web admin of Zimbra shows this error:

Mensaje: system failure: server localhost.localdomain zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
com.zimbra.cs.service.ServiceException: system failure: server localhost.localdomain zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
at com.zimbra.cs.rmgmt.RemoteManager.(RemoteManager.java:76)
at com.zimbra.cs.rmgmt.RemoteManager.getRemoteManager (RemoteManager.java:197)
at com.zimbra.cs.rmgmt.RemoteMailQueue.startScan(Remo teMailQueue.java:265)
at com.zimbra.cs.rmgmt.RemoteMailQueue.(RemoteMailQueue.java:320)
at com.zimbra.cs.rmgmt.RemoteMailQueue.getRemoteMailQ ueue(RemoteMailQueue.java:81)
at com.zimbra.cs.service.admin.GetMailQueue.handle(Ge tMailQueue.java:74)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

Código de error: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Detalles:soap:Receiver

It's because /opt/zimbra/.ssh/zimbra_identity don't exists? Where can I take It? Thanks

[phoenix]

Does the /opt/zimbra/.ssh/zimbra_identity file actually exist? If it does is the owner zimbra/zimbra? If it isn't change it to that.

[koby]

No, it doesn't exist

[phoenix]

Originally Posted by koby

No, it doesn't exist

It is in a hidden directory, are you certain that it doesn't exist?

[jholder]

Just in case you need to regenerate the keys:
Try this:
su -zimbra
zmsshkeygen
zmupdateauthkeys
tomcat restart

[koby]

Yes phoenix, I was sure it doesn't. Now with the post of wannabetenor exists, but, shows the same error (now doesn't says the key not exist) when I click the same tab (Mail Queues):

Mensaje: system failure: exception during auth {RemoteManager: localhost.localdomain->zimbra@localhost.localdomain:22}
com.zimbra.cs.service.ServiceException: system failure: exception during auth {RemoteManager: localhost.localdomain->zimbra@localhost.localdomain:22}
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:192)
at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:129)
at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:55)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: auth failed
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:185)
... 24 more

Código de error: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Detalles:soap:Receiver

Any suggestion?

[phoenix]

So the file now exists and you're getting this new error, is that correct? Do you have correct DNS records for this server? What's in your /etc/hosts file?

[koby]

Yes the file now exists and I getting that new error.

In my /etc/hosts I have:

127.0.0.1 localhost.localdomain localhost
192.168.0.90 localhost.localdomain fedora

The outgoing mails works good. But incoming email works only if these mails are not external, like Gmail. This is the /var/log/zimbra.log when receive an email of gmail:

Aug 25 11:49:23 localhost postfix/lmtp[1326]: C0BB217E5E3: to=, relay=none, delay=0, status=bounced (Host or domain name not found. Name service error for name=localhost.localdomain type=A: Host not found)

[phoenix]

Your hosts file is incorrect, you need a fqdn for the zimbra server not localhost.localdomain and there's no DNS records pointing to that server.

[koby]

Then the big error I post before, is because the FQDN not exists?