Emails Queue Fatal Error ( /opt/zimbra/.ssh/zimbra_identity don't exist)

[phoenix]

Have a look at these instructions and check them against your DNS setup. These settings will work OK.

[lafonge]

Hi,
I am getting the following error on my OS X installation of Zimbra 4.0.2 .

Message: system failure: exception during auth {RemoteManager: boba.nerdable.net->zimbra@boba.nerdable.net:22}
com.zimbra.cs.service.ServiceException: system failure: exception during auth {RemoteManager: boba.nerdable.net->zimbra@boba.nerdable.net:22}
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:195)
at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:132)
at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:56)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:613)
Caused by: java.io.IOException: auth failed
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:188)
... 24 more

Error code: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Details:soap:Receiver



I have no problems receiving email, and I have run the ssh key generation commands posted previously. All other aspects work from my installation. My server has a public IP only and has a FQDN. I have also tried editing my /etc/hosts file and adding a line for my servers IP and FQDN.

I have an admin user on my server that I created an ssh keypair for, and put the contents of id_rsa.pub into the authorized_keys file in the users .ssh folder. with that account I can ssh locally with no password using the keys. If I try the same thing with the zimbra user, it prompts me for a password. I have used the zmsshkeygen and zmupdateauthkeys to recreate the keypairs, and I have done it manually, both give the same result of needing a password.

Is there anything else I can check?

Thanks

[lafonge]

OK, I am somewhat confused, but after running a /opt/zimbra/libexec/zmfixperms all is well.

[pbrunnen]

Hello everyone...
I am just testing zimbra, and I seem to be running head on into a very similar brick wall.

I have seemingly missed something obvious... and I need another set of nurons to take a stab at this...

The setup is in a contained test environment. The domain zimbra is runing on is 'zimbra.testbench.local'. I have attempted resetting everything and reinstalling, but nothing seems to help.

When I send mail to the default admin account (admin@zimbra.testbench.local) I get a bounce back and a log entry 'Host or domain not found. Name service error for name=zimmail.zimbra.testbench.local type=A: Host not found) But a few lines earlier I see a 'Connect from zimmail.zimbra.testbench.local[10.10.1.109]'

If I do a dig, host, or nslookup on the box, I get a proper response. I have verified my /etc/hosts file is correct and my resover settings point to the testbench dns server.

Any thoughts on what I need to look at again?
Thanks in advance for your input. -Cheers, Peter.

--
host -t mx testbench.local
> testbench.local mail is handled by 10 zimmail.zimbra.testbench.local
host -t mx zimbra.testbench.local
> zimbra.testbench.local mail is handled by 10 zimmail.zimbra.testbench.local
host zimmail.zimbra.testbench.local
> zimmail.zimbra.testbench.local has address 10.10.1.109
--

[jholder]

Try dig -A (hostname)

What ever DNS server your are resolving to, needs an A record.

[pbrunnen]

Yup... Everything looks ok here...

--
; <<>> DiG 9.3.1 <<>> a zimmail.zimbra.testbench.local
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26379
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;zimmail.zimbra.testbench.local. IN A

;; ANSWER SECTION:
zimmail.zimbra.testbench.local. 172800 IN A 10.10.1.109

;; AUTHORITY SECTION:
zimbra.testbench.local. 172800 IN NS priv-ns0.bccnetworks.local.

;; ADDITIONAL SECTION:
priv-ns0.bccnetworks.local. 259200 IN A 10.10.1.4

;; Query time: 11 msec
;; SERVER: 10.10.1.4#53(10.10.1.4)
;; WHEN: Sun Mar 25 21:43:52 2007
;; MSG SIZE rcvd: 118

--

[pbrunnen]

Any Ideas??

Could it be because I am using .local??

Thanks. -Peter.

[rachid]

Hello,

I had the same issue, it was due to the SELinux, i disabled it and all it's working fine now.

Hope it's will help.

Thank you