Zimbra

batfastad · #1 (**permalink**) 06-23-2010, 04:54 AM

Hi everyone

Previously we were running 6.0.5_GA_2213.RHEL5_64_20100202214931 CentOS5_64 NETWORK edition

And the other day I did a double upgrade to 6.0.7.
Firstly to the initial 6.0.7, then to the updated 6.0.7_GA_2473.RHEL5_64_20100616202447 CentOS5_64 NETWORK edition.
The only time I'd ever tried to upgrade was to 6.0.6 and this happened... http://www.zimbra.com/forums/install...-failures.html

The upgrade seemed to go ok, apart from some failures with Zimlets near the end.
Checked zimlet deployment status immediately after the upgrade and there were some extra zimlets deployed which I didn't have before (yemoticons, phone, dnd) so I undeployed those.
Also the email, url and date zimlets were disabled in my default COS whereas before they were manditory so I had to adjust that.

Service status was all "running" and our commercial SSL cert was preserved ok. Mail seems to be flowing.

However when I go to certain screens in the admin console I get the following or similar error:

Code:

Server error encountered Message: system failure: exception during auth {RemoteManager: zimbra.ourdomain.com->zimbra@zimbra.ourdomain.com:22} Error code: service.FAILURE Method: GetMailQueueInfoRequest Details:soap:Receiver

I get that error when I go to view the mail queue, expand the Servers section and select our server, or expand the Certificates section and select our certificate.
Everything else seems to be ok.

Though the method parameter in the error msg changes depending on what I'm trying to do.

Tried zmcontrol stop/start and the error persists. Cache cleared etc.

Any ideas on how to fix this?

Cheers, B

phoenix · #2 (**permalink**) 06-23-2010, 05:13 AM

There are a couple of choices, check these threads.

batfastad · #3 (**permalink**) 06-23-2010, 10:08 AM

Thanks.
Right so basically I need to re-install our commercial SSL cert?

phoenix · #4 (**permalink**) 06-23-2010, 10:10 AM

Quote:

Originally Posted by batfastad

Thanks.
Right so basically I need to re-install our commercial SSL cert?

That's correct.

batfastad · #5 (**permalink**) 06-23-2010, 10:47 AM

Awesome. All sorted.

I re-issued our commercial cert but that didn't do the trick.

But this...

Code:

zmsshkeygen
zmupdateauthkeys
zmcontrol stop
zmcontrol start

Worked perfectly

Cheers, B

batfastad · #6 (**permalink**) 06-29-2010, 12:59 AM

A quick additional comment on this... does this need to be done after every upgrade?
If so, would it not be better to incorporate those steps into the upgrade process?
Any idea what actually caused this problem?

Cheers, B