tomcat not starting

[bfrew]

greetings, i am trying to install zimbra ne 4.0 on a fresh, dedicated server running red hat es 4.

the first interesting thing is that i was following the quick start guide that came in the ne 4.0 documents zip, but never came across the menu's that it describes. the process simply installed the components and exited.

my problem is that i cant get tomcat to start. if i run 'tomcat start' i dont get any output to screen ... the contents of catalina.out (which i have included below) dont show anything that i can see to indicate any problems. but, i cant get access to the zimbra webapps and when i use 'tomcat status', nothing is returned.

the /var/zimbra.log (which i have included below catalina.out) does indicate a problem stating that tomcat/JVM is exiting.

thanks in advance for your assistance.

brian

**** catalina.out

Aug 19, 2006 1:52:19 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-80
Aug 19, 2006 1:52:20 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7071
Aug 19, 2006 1:52:20 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1286 ms
Aug 19, 2006 1:52:20 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 19, 2006 1:52:20 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.15
Aug 19, 2006 1:52:20 PM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 19, 2006 1:52:21 PM org.apache.catalina.startup.HostConfig deployDescriptor
WARNING: A docBase /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra inside the host appBase has been specified, and will be ignored
log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
log4j:WARN Please initialize the log4j system properly.
Zimbra server process is running as root, changing to user=zimbra uid=502 gid=502
Zimbra server process, after change, is running with uid=502 euid=502 gid=502 egid=502
Aug 19, 2006 1:52:29 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-80
Aug 19, 2006 1:52:29 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7071
Aug 19, 2006 1:52:29 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1283 ms
Aug 19, 2006 1:52:29 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 19, 2006 1:52:29 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.15
Aug 19, 2006 1:52:29 PM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 19, 2006 1:52:30 PM org.apache.catalina.startup.HostConfig deployDescriptor
WARNING: A docBase /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra inside the host appBase has been specified, and will be ignored
log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
log4j:WARN Please initialize the log4j system properly.
Zimbra server process is running as root, changing to user=zimbra uid=502 gid=502
Zimbra server process, after change, is running with uid=502 euid=502 gid=502 egid=502

*****************

****** /var/zimbra.log

Aug 19 13:52:18 14304-25345 zmtomcatmgr[18543]: start requestedAug 19 13:52:18 14304-25345 zmtomcatmgr[18543]: checking if another instance of manager is already runningAug 19 13:52:18 14304-25345 zmtomcatmgr[18543]: stale pid 17260 found in /opt/zimbra/log/zmtomcatmgr.pid: No such processAug 19 13:52:18 14304-25345 zmtomcatmgr[18543]: assuming no other instance is runningAug 19 13:52:18 14304-25345 zmtomcatmgr[18544]: wrote manager pid 18544 to /opt/zimbra/log/zmtomcatmgr.pidAug 19 13:52:18 14304-25345 zmtomcatmgr[18544]: manager started tomcat/JVM with pid 18545Aug 19 13:52:27 14304-25345 zmtomcatmgr[18544]: manager woke up from wait on tomcat/JVM with pid 18545Aug 19 13:52:27 14304-25345 zmtomcatmgr[18544]: manager started tomcat/JVM with pid 18557Aug 19 13:52:37 14304-25345 zmtomcatmgr[18544]: manager woke up from wait on tomcat/JVM with pid 18557Aug 19 13:52:37 14304-25345 zmtomcatmgr[18544]: tomcat/JVM exited twice in 10 seconds (tolerance=60)Aug 19 13:53:00 14304-25345 zmtomcatmgr[18622]: status requestedAug 19 13:53:00 14304-25345 zmtomcatmgr[18622]: stale pid 18544 found in /opt/zimbra/log/zmtomcatmgr.pid: No such processAug 19 13:53:00 14304-25345 zmtomcatmgr[18622]: assuming no other instance is runningAug 19 13:53:00 14304-25345 zmtomcatmgr[18622]: no manager process is running
****************

[jholder]

Hi-
Looks like there is a stale Tomcat Process ID:
Try this:
su -zimbra
zmcontrol stop
rm /opt/zimbra/log/zmtomcatmgr.pid

Ofcourse, this won't sovle why tomcat stopped in the first place, but it should get it running.

Let us know how it turns out.

jh

[bfrew]

first off, thanks for the saturday response ... very unexpected.

i performed the steps that you suggested, but i got the same exact behavior ... with the same output in catalina.out.

[jholder]

Some of us...........well me.........don't have lives.

Perhaps something is already running.

What does the output of
lsof -i

What about
ps auxww | grep tom


return?
(make sure all zcs services are stopped)

[bfrew]

here is the results of the two commands. im afraid that nothing of interest was revealed.

[root@zmail ~]# lsof -i
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
sshd 2739 root 3u IPv6 5811 TCP *:ssh (LISTEN)
sshd 10342 root 3u IPv6 488160 TCP zmail.whiteboardagency.com:ssh->207-177-241-32.dsl.redshift.com:51569 (ESTABLISHED)
sshd 10438 brian 3u IPv6 488160 TCP zmail.whiteboardagency.com:ssh->207-177-241-32.dsl.redshift.com:51569 (ESTABLISHED)
cupsd 18606 root 0u IPv4 210825 TCP *:ipp (LISTEN)
cupsd 18606 root 2u IPv4 210826 UDP *:ipp
[root@zmail ~]# ps auxww | grep tom
root 11473 0.0 0.0 4016 640 pts/0 S+ 18:12 0:00 grep tom
[root@zmail ~]#

[jholder]

Well then,
I'm afraid i'm beginning to run out of ideas.
Let's try fixing the permissions for your Zimbra install.

BTW: Did you try a reinstall? That can help a lot sometimes.

Anywho-
su root
cd /opt/zimbra/libexec
./zmfixperms

[bfrew]

i had previously re-installed with the same results ... but this time, i completely uninstalled zimbra and reinstalled and it all worked as advertised.

the first thing i noticed is that i got the configuration menu as the quick setup guide described, so i knew things were going to be different. i wish for the sake of future users of this forum, i could think of what was different this time.

thanks for your time and advice ... i will be posting again, if i need future help.

brian