Completely Green and Strandad

[sunuva]

I know nothing - but, my company operated an email server for our international business. The man that maintained our server and distribution lists quit - I tried to take over - yesterday I moved the server to my office had some tech guys from the DSL company come out and get it all working. I turned it off last night after work. Today when i turned it on the server is down and when I try to go to Zimbra Admin (through firefox - http:localhost...etc...) the address is not found. I'm not certain, but yesterday I don't think it said localhost. Any ideas???????

[mmorse]

Welcome to the forums,

Some tips:
-For the console https://server:7071 (note the 's' as well as the port).
-Unless using a desktop gui on the server (not typically done) instead of localhost you'd have to go to server.domain.com or ip by x.x.x.x
-What variant of linux?
-Can you SSH to the server at all? If, so as root/sudo > su - zimbra and issue a zmcontrol start and observe what happens.
-Check the main logs /var/log/zimbra.log and /opt/zimbra/log/mailbox.log & zmmailboxdctl.out
-How is your dns managed/configured? This a 'split-dns' aka behind a NAT firewall?
-ZCS version? (here's directions on how to find that info in several places).

[sunuva]

Thanks - but you gotta dummy it down for me - I will hire someone to maintain this thing eventually, but it has to work for now. My entire company is non-operational without this thing working

[LMStone]

In some environments Zimbra doesn't always start by itself on reboot, even though it is supposed to.

If you can ssh into the server, become or log in as root, and then execute the following:

viognier:~ # su - zimbra
zimbra@viognier:~> zmcontrol status

If Zimbra is running, you'll see something like this:

Host viognier.reliablenetworks.com
	antispam                Running
	antivirus               Running
	archiving               Running
	convertd                Running
	ldap                    Running
	mailbox                 Running
	mta                     Running
	snmp                    Running
	spell                   Running
	stats                   Running

If it's not running, execute the following:

zimbra@viognier:~> zmcontrol start; zmcontrol status

Post the results and let us know how things turn out!

Hope that helps,
Mark

[sunuva]

I'm in way over my head, but I don't know what ssh is or how to execute it. I'm using Linux (which is also foriegn to me - I typically use Mac)

[mmorse]

We need to know if you have any type of login credentials that are equivalent to root or if you have sudo rights - else we need to point you at operating system password reset directions such as booting into single user mode/console or cdrom tools etc.

Are you able to get to a desktop type environment (ie has a mouse) on this server?

Do you know which linux it is? Look at startup screens - red hat/centos/fedoria/debian/ubuntu/suse etc.

Mac is actually a unix/freebsd/netbsd, so if the server is 'headless' can open your mac's 'terminal' app and run: ssh user@server.domain.com

[sunuva]

desktop environment - yes
the only login info I have is supposed to be administrative
I don't know if this helps, but it is Linux Ubuntu?

[mmorse]

Alright so you can open a terminal under applications > accessories (or alt+F2 then type xterm).

sudo -i
or
sudo su - root

su - zimbra
zmcontrol status
zmcontrol start

[sunuva]

you fixed it - you are my hero!!!