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Thread: Completely Green and Strandad

  1. #1
    sunuva is offline Intermediate Member
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    Default Completely Green and Strandad

    I know nothing - but, my company operated an email server for our international business. The man that maintained our server and distribution lists quit - I tried to take over - yesterday I moved the server to my office had some tech guys from the DSL company come out and get it all working. I turned it off last night after work. Today when i turned it on the server is down and when I try to go to Zimbra Admin (through firefox - http:localhost...etc...) the address is not found. I'm not certain, but yesterday I don't think it said localhost. Any ideas???????

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Welcome to the forums,

    Some tips:
    -For the console https://server:7071 (note the 's' as well as the port).
    -Unless using a desktop gui on the server (not typically done) instead of localhost you'd have to go to server.domain.com or ip by x.x.x.x
    -What variant of linux?
    -Can you SSH to the server at all? If, so as root/sudo > su - zimbra and issue a zmcontrol start and observe what happens.
    -Check the main logs /var/log/zimbra.log and /opt/zimbra/log/mailbox.log & zmmailboxdctl.out
    -How is your dns managed/configured? This a 'split-dns' aka behind a NAT firewall?
    -ZCS version? (here's directions on how to find that info in several places).

  3. #3
    sunuva is offline Intermediate Member
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    Thanks - but you gotta dummy it down for me - I will hire someone to maintain this thing eventually, but it has to work for now. My entire company is non-operational without this thing working

  4. #4
    LMStone's Avatar
    LMStone is offline Moderator
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    In some environments Zimbra doesn't always start by itself on reboot, even though it is supposed to.

    If you can ssh into the server, become or log in as root, and then execute the following:

    Code:
    viognier:~ # su - zimbra
    zimbra@viognier:~> zmcontrol status
    If Zimbra is running, you'll see something like this:

    Code:
    Host viognier.reliablenetworks.com
    	antispam                Running
    	antivirus               Running
    	archiving               Running
    	convertd                Running
    	ldap                    Running
    	mailbox                 Running
    	mta                     Running
    	snmp                    Running
    	spell                   Running
    	stats                   Running
    If it's not running, execute the following:

    Code:
    zimbra@viognier:~> zmcontrol start; zmcontrol status
    Post the results and let us know how things turn out!

    Hope that helps,
    Mark

  5. #5
    sunuva is offline Intermediate Member
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    I'm in way over my head, but I don't know what ssh is or how to execute it. I'm using Linux (which is also foriegn to me - I typically use Mac)

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    mmorse's Avatar
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    We need to know if you have any type of login credentials that are equivalent to root or if you have sudo rights - else we need to point you at operating system password reset directions such as booting into single user mode/console or cdrom tools etc.

    Are you able to get to a desktop type environment (ie has a mouse) on this server?

    Do you know which linux it is? Look at startup screens - red hat/centos/fedoria/debian/ubuntu/suse etc.

    Mac is actually a unix/freebsd/netbsd, so if the server is 'headless' can open your mac's 'terminal' app and run: ssh user@server.domain.com

  7. #7
    sunuva is offline Intermediate Member
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    desktop environment - yes
    the only login info I have is supposed to be administrative
    I don't know if this helps, but it is Linux Ubuntu?

  8. #8
    mmorse's Avatar
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    Alright so you can open a terminal under applications > accessories (or alt+F2 then type xterm).

    sudo -i
    or
    sudo su - root

    su - zimbra
    zmcontrol status
    zmcontrol start

  9. #9
    sunuva is offline Intermediate Member
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    you fixed it - you are my hero!!!

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