Zimbra offers Open Source email server software and shared calendar for Linux and the Mac
Go Back   Zimbra :: Forums > Zimbra Collaboration Suite > Installation
Reload this Page Error updating from 5.0.10 to 6.0.6

Welcome to the Zimbra :: Forums!
Welcome, if you would like to post a comment please register. We also encourage you to explore all things Zimbra with our team and members of the community.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 04-16-2010, 05:52 AM
New Member
  
Posts: 4
Default Error updating from 5.0.10 to 6.0.6
I'm attempting to upgrade from 5.0.10 to 6.0.6. I'm running on Ubuntu 8.04.2 LTS (Hardy) 64 bit. WHen I run the install script, I get the following error message:

ERROR: Installation can not proceeed. Please fix your /etc/hosts file
to contain:



Where is the ip address of the host,
is the FULLY QUALIFIED host name, and
is the (optional) hostname-only portion

I've verified that my /etc/hosts is correct. Here is a copy.

127.0.0.1 localhost.localdomain localhost
67.207.144.137 mail.myserver.com mail

myserver.com is actually resolved to a different machine but the MX record resolves to this machine. So,

nslookup myserver.com returns my www server where as
nslookup mail.myserver.com returns this server.

dig myserver.com any

; <<>> DiG 9.4.2-P2.1 <<>> myserver.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 51041
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;myserver.com. IN ANY

;; ANSWER SECTION:
myserver.com. 7200 IN SOA NS97.WORLDNIC.com. namehost.WORLDNIC.com. 109071109 10800 3600 604800 3600
myserver.com. 1676 IN A 208.78.96.146
myserver.com. 7200 IN MX 10 mail.myserver.com.
myserver.com. 7200 IN NS NS97.WORLDNIC.com.
myserver.com. 7200 IN NS ns98.WORLDNIC.com.

;; AUTHORITY SECTION:
myserver.com. 7200 IN NS ns98.WORLDNIC.com.
myserver.com. 7200 IN NS NS97.WORLDNIC.com.

;; ADDITIONAL SECTION:
mail.myserver.com. 3551 IN A 67.207.144.137
NS97.WORLDNIC.com. 1193 IN A 205.178.190.49
ns98.WORLDNIC.com. 1193 IN A 206.188.198.49

;; Query time: 28 msec
;; SERVER: 208.78.97.155#53(208.78.97.155)
;; WHEN: Fri Apr 16 13:00:20 2010
;; MSG SIZE rcvd: 234

I've looked through these forums for the answer but I'm either not smart enough to see the answer or something else is wrong. Any ideas?

Tom
Last edited by tikitom; 04-16-2010 at 06:02 AM..
Reply With Quote
  #2 (permalink)  
Old 04-16-2010, 06:08 AM
Zimbra Employee
  
Posts: 114
Default
Quote:
Originally Posted by tikitom View Post
I'm attempting to upgrade from 5.0.10 to 6.0.6. I'm running on Ubuntu 8.04.2 LTS (Hardy) 64 bit. WHen I run the install script, I get the following error message:

ERROR: Installation can not proceeed. Please fix your /etc/hosts file
to contain:



Where is the ip address of the host,
is the FULLY QUALIFIED host name, and
is the (optional) hostname-only portion

I've verified that my /etc/hosts is correct. Here is a copy.

127.0.0.1 localhost.localdomain localhost
67.207.144.137 mail.myserver.com mail

myserver.com is actually resolved to a different machine but the MX record resolves to this machine. So,

nslookup myserver.com returns my www server where as
nslookup mail.myserver.com returns this server.

dig myserver.com any

; <<>> DiG 9.4.2-P2.1 <<>> myserver.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 51041
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;myserver.com. IN ANY

;; ANSWER SECTION:
myserver.com. 7200 IN SOA NS97.WORLDNIC.com. namehost.WORLDNIC.com. 109071109 10800 3600 604800 3600
myserver.com. 1676 IN A 208.78.96.146
myserver.com. 7200 IN MX 10 mail.myserver.com.
myserver.com. 7200 IN NS NS97.WORLDNIC.com.
myserver.com. 7200 IN NS ns98.WORLDNIC.com.

;; AUTHORITY SECTION:
myserver.com. 7200 IN NS ns98.WORLDNIC.com.
myserver.com. 7200 IN NS NS97.WORLDNIC.com.

;; ADDITIONAL SECTION:
mail.myserver.com. 3551 IN A 67.207.144.137
NS97.WORLDNIC.com. 1193 IN A 205.178.190.49
ns98.WORLDNIC.com. 1193 IN A 206.188.198.49

;; Query time: 28 msec
;; SERVER: 208.78.97.155#53(208.78.97.155)
;; WHEN: Fri Apr 16 13:00:20 2010
;; MSG SIZE rcvd: 234

I've looked through these forums for the answer but I'm either not smart enough to see the answer or something else is wrong. Any ideas?

Tom
The installer occasionally gets hung up on lines in /etc/hosts. You might consider backing up the hosts file, then re-creating it. Sometimes there are extra spaces in the file or it's formatted for DOS and has ^M's which throw off the installer script that verifies /etc/hosts.
Reply With Quote
  #3 (permalink)  
Old 04-16-2010, 07:21 AM
New Member
  
Posts: 4
Default
Still no joy. I created a brand new file and still get the same error.
Reply With Quote
  #4 (permalink)  
Old 04-16-2010, 02:03 PM
Intermediate Member
  
Posts: 23
Default try this
What is the host name of the server?
I had the issue where I had to add the host of the server in to DNS not just mail.domain.com

my server host name was zimbra

try this

step 1: add server name to dns if not added
step 2: make hosts look like this (see below)

"ip address of server" "your server name".domainname.com "your server name"
127.0.0.1 localhost.localdomain localhost
"ip address of server" mail.domainname.com mail
Reply With Quote
  #5 (permalink)  
Old 04-17-2010, 01:37 AM
Moderator
  
Posts: 7,929
Default
Please post the following details
Code:
cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- note backticks and not single quotes
__________________
Reply With Quote
  #6 (permalink)  
Old 04-17-2010, 05:37 AM
New Member
  
Posts: 4
Default
Quote:
Originally Posted by uxbod View Post
Please post the following details
Code:
cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- note backticks and not single quotes
/etc/hosts
127.0.0.1 localhost.localdomain localhost
67.207.144.137 mail.myserver.com mail

/etc/resolv.conf
nameserver 208.78.97.155
nameserver 208.75.87.250

dig myserver.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 19760
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;myserver.com. IN MX

;; ANSWER SECTION:
myserver.com. 3600 IN MX 0 mail.myserver.com.

;; AUTHORITY SECTION:
myserver.com. 3079 IN NS ns39.domaincontrol.com.
myserver.com. 3079 IN NS ns40.domaincontrol.com.

;; ADDITIONAL SECTION:
mail.myserver.com. 3600 IN A 67.207.144.137
ns39.domaincontrol.com. 3040 IN A 216.69.185.20
ns40.domaincontrol.com. 3040 IN A 208.109.255.20

;; Query time: 28 msec
;; SERVER: 208.78.97.155#53(208.78.97.155)
;; WHEN: Sat Apr 17 12:30:45 2010
;; MSG SIZE rcvd: 158

dig myserver.com any
; <<>> DiG 9.4.2-P2.1 <<>> myserver.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8824
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;myserver.com. IN ANY

;; ANSWER SECTION:
myserver.com. 3488 IN MX 0 mail.myserver.com.
myserver.com. 2967 IN A 208.78.96.146
myserver.com. 2967 IN NS ns39.domaincontrol.com.
myserver.com. 2967 IN NS ns40.domaincontrol.com.

;; AUTHORITY SECTION:
myserver.com. 2967 IN NS ns40.domaincontrol.com.
myserver.com. 2967 IN NS ns39.domaincontrol.com.

;; ADDITIONAL SECTION:
mail.myserver.com. 3488 IN A 67.207.144.137
ns39.domaincontrol.com. 2928 IN A 216.69.185.20
ns40.domaincontrol.com. 2928 IN A 208.109.255.20

;; Query time: 4 msec
;; SERVER: 208.78.97.155#53(208.78.97.155)
;; WHEN: Sat Apr 17 12:32:37 2010
;; MSG SIZE rcvd: 202

host `hostname`
myserver.com has address 208.78.96.146
myserver.com mail is handled by 0 mail.myserver.com.

(By the way, using backticks did not work. I had to use single or no quotes). Using backticks just gives me the parameter list as if I typed in something wrong.

Thanks for the continued help.

Tom
Reply With Quote
Reply

« Previous Thread | Today's Posts or Week's Posts | Next Thread »

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode


Similar Threads

Product Information

Why Join?

Registering let's you ask questions, makes it easier to search, displays any files attached to posts, and notifies you about replies.

blog.zimbra.com


Home - Blog - Contact Us - Archive - Top


 

SEO by vBSEO ©2011, Crawlability, Inc.