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  #1 (permalink)  
Old 02-25-2010, 10:07 AM
Junior Member
 
Posts: 8
Default [SOLVED] problem zimbra desktop doesn't show sync emails from server

Hi!
I have problem with one email account(actually after test it is more then one), all other email accounts are ok.
When access by imap or web UI to email, everything is ok(I can see emails). But when access by Zimbra Desktop I cannot see any emails. I can see only empty directories under Mail, but other things(calendar, address books) are ok.
It worked and in some moment it stopped work (I suspect that when I used imapsync). I tried Zimbra Desktop on 3 different PC (2 Windows, 1 Linux), all show empty directories.

When I check ZD log (linux) it shows:
Error - offline invalid sync format
java.io.IOException: Not in Gzip format

On server side I don't see any special error except:
Warn - log - SSL renegotiate denied: java.nio.channels.SocketChannel

I suspect that problem is on server side (cache?).

On forum one person had similar error, and he said that his problem was bad deb (not sure what he meant).

Server: Ubuntu 8.04 + Zimbra Community (newest version)

Best Regards,
Hans

Last edited by khans; 02-25-2010 at 01:24 PM..
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  #2 (permalink)  
Old 02-25-2010, 05:22 PM
Junior Member
 
Posts: 8
Default

sometimes under accounts in zimbra desktop I get error message:
Product name: Zimbra Desktop
Product version: 1.0.4
Build ID: 1833
Release type: R
OS Platform: Linux i386 2.6.29.6-smp
Time of event: 2010-02-26 05:21:53
Error type: null
Item ID: 261
Error summary: message sync failed

Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

java.lang.NumberFormatException: null
at java.lang.Long.parseLong(Unknown Source)
at java.lang.Long.parseLong(Unknown Source)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1099)
at com.zimbra.cs.mailbox.InitialSync.syncMessage(Init ialSync.java:1086)
at com.zimbra.cs.mailbox.DeltaSync.syncMessage(DeltaS ync.java:801)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:152)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:188)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
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  #3 (permalink)  
Old 02-25-2010, 09:12 PM
Junior Member
 
Posts: 8
Default

Problem was with imapsync version, after update to newest and sync. Everything is ok.
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