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Thread: [SOLVED] problem zimbra desktop doesn't show sync emails from server

  1. #1
    khans is offline Junior Member
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    Default [SOLVED] problem zimbra desktop doesn't show sync emails from server

    Hi!
    I have problem with one email account(actually after test it is more then one), all other email accounts are ok.
    When access by imap or web UI to email, everything is ok(I can see emails). But when access by Zimbra Desktop I cannot see any emails. I can see only empty directories under Mail, but other things(calendar, address books) are ok.
    It worked and in some moment it stopped work (I suspect that when I used imapsync). I tried Zimbra Desktop on 3 different PC (2 Windows, 1 Linux), all show empty directories.

    When I check ZD log (linux) it shows:
    Error - offline invalid sync format
    java.io.IOException: Not in Gzip format

    On server side I don't see any special error except:
    Warn - log - SSL renegotiate denied: java.nio.channels.SocketChannel

    I suspect that problem is on server side (cache?).

    On forum one person had similar error, and he said that his problem was bad deb (not sure what he meant).

    Server: Ubuntu 8.04 + Zimbra Community (newest version)

    Best Regards,
    Hans
    Last edited by khans; 02-25-2010 at 02:24 PM.

  2. #2
    khans is offline Junior Member
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    sometimes under accounts in zimbra desktop I get error message:
    Product name: Zimbra Desktop
    Product version: 1.0.4
    Build ID: 1833
    Release type: R
    OS Platform: Linux i386 2.6.29.6-smp
    Time of event: 2010-02-26 05:21:53
    Error type: null
    Item ID: 261
    Error summary: message sync failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    java.lang.NumberFormatException: null
    at java.lang.Long.parseLong(Unknown Source)
    at java.lang.Long.parseLong(Unknown Source)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1099)
    at com.zimbra.cs.mailbox.InitialSync.syncMessage(Init ialSync.java:1086)
    at com.zimbra.cs.mailbox.DeltaSync.syncMessage(DeltaS ync.java:801)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:152)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:188)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

  3. #3
    khans is offline Junior Member
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    Problem was with imapsync version, after update to newest and sync. Everything is ok.

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