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Thread: [SOLVED] Problem with internal delivery/ fresh 6.05 installation

  1. #1
    netboy1977 is offline New Member
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    Default [SOLVED] Problem with internal delivery/ fresh 6.05 installation

    Hey there,

    I performed a fresh install of zimbra (version 6.0.5_GA_2213.RHEL5_64) and set up 2 user accounts.

    When I log in as the first user and try to send some email to the second (a local account) a popup menu comes up saying that the server is slow/not responding.

    Any ideas?

    By the way.
    Code:
    /var/log/zimbra.log
    is empty.

    Help is appreciated very much!

    Dominik

    Code:
    zmcontrol status
    Host mail.xxx.local
    	antispam                Running
    	antivirus               Running
    	ldap                    Running
    	logger                  Running
    	mailbox                 Running
    	mta                     Running
    	snmp                    Stopped
    		zmswatch is not running.
    	spell                   Running
    	stats                   Running
    Code:
     cat /opt/zimbra/log/mailbox.log
    com.zimbra.common.service.ServiceException: system failure: Unable to send message
    ExceptionId:btpool0-8://192.168.200.15/service/soap/SendMsgRequest:1265971502365:964e295cee4c2e52
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:492)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:308)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:265)
    	at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:189)
    	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:150)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:419)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:157)
    	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.Server.handle(Server.java:326)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Exception reading response; chained exception is:
    	java.net.SocketTimeoutException: Read timed out
    	at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1764)
    	at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:823)
    	at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:755)
    	at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:672)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:415)
    	... 39 more

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Did you set-up a Split DNS before the installation (you should have) and is your /etc/hosts file correct as per the Quick Start Installation Guide (and the myriad of threads on these forums that cover this topic)?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    netboy1977 is offline New Member
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    Thanks for your answer.

    The hosts file is correct.

    Code:
    cat /etc/hosts
    127.0.0.1	        localhost.localdomain	localhost
    10.10.200.15	mail.connexia.local	mail
    Why should I need split DNS at this stage as only local delivery is concerned?

    Best!
    Dominik

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by netboy1977 View Post
    Why should I need split DNS at this stage as only local delivery is concerned?
    Postfix requires it to be able to look-up it's IP address.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    netboy1977 is offline New Member
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    Unfortunately local delivery is still not working:

    1. After I have restarted the box and tried to send a message via zimbra web client the log shows that the web client is missing the smtp ip and port

    Code:
    2010-02-13 09:08:46,460 INFO  [btpool0-1://192.168.200.15/service/soap/SendMsgRequest] [name=office@mail.xxx.local;mid=4;ip=10.8.0.6;ua=ZimbraWebClient - FF3.0 (Linux)/6.0.5_GA_2213.RHEL5_64;] smtp - Sending message to MTA at null, port null: Message-ID=<1769608838.0.1266048525887.JavaMail.root@mail.xxx.local>, replyType=r
    Any ideas how to fix this?

    2. Unfortunately, in my split DNS scenario, bind is not working either.
    a. The zimbra split DNS howto says

    Code:
           Define the nameservers and the mail servers
                   IN      NS      
                   IN      A       
                   IN      MX      10 server.example.com.
    Should it be the internal IP address of localhost = 127.0.0.1 or the IP in my local private network = 10.10.200.15?

    b. What is going wrong here?
    $TTL 86400
    @ IN SOA @ mail.xxx.local. (
    42 ; serial
    21600 ; refresh after 6 hours
    3600 ; retry after 1 hour
    604800 ; expire after 1 week
    86400 ) ; minimum TTL of 1 day

    @ IN NS mail.xxx.local.
    IN MX 10 mail.xxx.local.
    IN A 10.10.200.15
    mail IN A 10.10.200.15
    nslookup mail.xxx.local. 127.0.0.1
    Server: 127.0.0.1
    Address: 127.0.0.1#53

    ** server can't find mail.xxx.local.: NXDOMAIN



    Thanks in advance!

    Dominik

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    It needs to point to a LAN IP address not the loopback.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    netboy1977 is offline New Member
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    Quote Originally Posted by phoenix View Post
    It needs to point to a LAN IP address not the loopback.
    Thanks for your help. It is working now.
    There was another problem with an unstable nfs mount which caused postfix to throttle.

    Kind regards,

    Dominik

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Glad you've fixed it.

    Quote Originally Posted by netboy1977 View Post
    There was another problem with an unstable nfs mount which caused postfix to throttle.
    NFS mounts are not recommended for any part of the /opt/zimbra directory structure.
    Last edited by phoenix; 02-27-2010 at 12:41 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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