[SOLVED] Problem with internal delivery/ fresh 6.05 installation

[netboy1977]

Hey there,

I performed a fresh install of zimbra (version 6.0.5_GA_2213.RHEL5_64) and set up 2 user accounts.

When I log in as the first user and try to send some email to the second (a local account) a popup menu comes up saying that the server is slow/not responding.

Any ideas?

By the way.

/var/log/zimbra.log

is empty.

Help is appreciated very much!

Dominik

zmcontrol status
Host mail.xxx.local
	antispam                Running
	antivirus               Running
	ldap                    Running
	logger                  Running
	mailbox                 Running
	mta                     Running
	snmp                    Stopped
		zmswatch is not running.
	spell                   Running
	stats                   Running

 cat /opt/zimbra/log/mailbox.log
com.zimbra.common.service.ServiceException: system failure: Unable to send message
ExceptionId:btpool0-8://192.168.200.15/service/soap/SendMsgRequest:1265971502365:964e295cee4c2e52
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:492)
	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:308)
	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:265)
	at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:189)
	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:150)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:419)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:157)
	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.Server.handle(Server.java:326)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Exception reading response; chained exception is:
	java.net.SocketTimeoutException: Read timed out
	at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1764)
	at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:823)
	at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:755)
	at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:672)
	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:415)
	... 39 more

[phoenix]

Did you set-up a Split DNS before the installation (you should have) and is your /etc/hosts file correct as per the Quick Start Installation Guide (and the myriad of threads on these forums that cover this topic)?

[netboy1977]

Thanks for your answer.

The hosts file is correct.

cat /etc/hosts
127.0.0.1	        localhost.localdomain	localhost
10.10.200.15	mail.connexia.local	mail

Why should I need split DNS at this stage as only local delivery is concerned?

Best!
Dominik

[phoenix]

Why should I need split DNS at this stage as only local delivery is concerned?

Postfix requires it to be able to look-up it's IP address.

[netboy1977]

Unfortunately local delivery is still not working:

1. After I have restarted the box and tried to send a message via zimbra web client the log shows that the web client is missing the smtp ip and port

2010-02-13 09:08:46,460 INFO  [btpool0-1://192.168.200.15/service/soap/SendMsgRequest] [name=office@mail.xxx.local;mid=4;ip=10.8.0.6;ua=ZimbraWebClient - FF3.0 (Linux)/6.0.5_GA_2213.RHEL5_64;] smtp - Sending message to MTA at null, port null: Message-ID=<1769608838.0.1266048525887.JavaMail.root@mail.xxx.local>, replyType=r

Any ideas how to fix this?

2. Unfortunately, in my split DNS scenario, bind is not working either.
a. The zimbra split DNS howto says

       Define the nameservers and the mail servers
               IN      NS      
               IN      A       
               IN      MX      10 server.example.com.

Should it be the internal IP address of localhost = 127.0.0.1 or the IP in my local private network = 10.10.200.15?

b. What is going wrong here?

$TTL 86400
@ IN SOA @ mail.xxx.local. (
42 ; serial
21600 ; refresh after 6 hours
3600 ; retry after 1 hour
604800 ; expire after 1 week
86400 ) ; minimum TTL of 1 day

@ IN NS mail.xxx.local.
IN MX 10 mail.xxx.local.
IN A 10.10.200.15
mail IN A 10.10.200.15

nslookup mail.xxx.local. 127.0.0.1
Server: 127.0.0.1
Address: 127.0.0.1#53

** server can't find mail.xxx.local.: NXDOMAIN

Thanks in advance!

Dominik

[phoenix]

It needs to point to a LAN IP address not the loopback.

[netboy1977]

It needs to point to a LAN IP address not the loopback.

Thanks for your help. It is working now.
There was another problem with an unstable nfs mount which caused postfix to throttle.

Kind regards,

Dominik

[phoenix]

Glad you've fixed it.

There was another problem with an unstable nfs mount which caused postfix to throttle.

NFS mounts are not recommended for any part of the /opt/zimbra directory structure.