Problem with mailboxd service

[jiagnet]

Hi to all this is my first post,

First I some background:

I had installed for several months the Zimbra 6.0.2 NE, and today I upgraded it to the Zimbra 6.0.4, but had a big problem when I tried to start the services, using zmcontrol start at this point all the process started well, but when I did a zmcontrol status, the mailbox was stopped.

I started to see the /var/log/zimbra.log and saw this: zmmtaconfig: Key lookup failed.

and this:
"
zmmtaconfig: Skipping getAllReverseProxyURLs ERROR: service.FAILURE (system failure: ZimbraLdapContext)
"
At this point I'm upgrading it again, I'm quite desperate at this time, I test de "zmprov" command ant it shows an LdapContext error.

At this point I have no Idea on what to do!.

Any help will be extremely appreciate.

[jiagnet]

Ok, after upgrading it again it shows the same problem:

Host mail.summan.com
        antispam                Running
        antivirus               Running
        archiving               Running
        convertd                Running
        ldap                    Running
        logger                  Running
        mailbox                 Stopped
                zmmtaconfig is running.
                mailboxd is not running.
                zmmailboxdctl is not running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running
[zimbra@mail ~]$

In the next code, having all the zimbra process down, and only attempting to start up mailbox, this is what it shows up.

Dec 26 00:07:48 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping Global system configuration update.
Dec 26 00:07:48 mail zimbramon[2825]: 2825:info: zmmtaconfig: gacf ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException mail.summan.com:389)
Dec 26 00:07:52 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping All Reverse Proxy URLs update.
Dec 26 00:07:52 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping getAllReverseProxyURLs ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException mail.summan.com:389)
Dec 26 00:07:57 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping All Reverse Proxy Backends update.
Dec 26 00:07:57 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping getAllReverseProxyBackends ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException mail.summan.com:389)
Dec 26 00:08:01 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping All Memcached Servers update.
Dec 26 00:08:01 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping getAllMemcachedServers ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException mail.summan.com:389)
Dec 26 00:08:07 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping All MTA Authentication Target URLs update.
Dec 26 00:08:07 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping getAllMtaAuthURLs ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException mail.summan.com:389)
Dec 26 00:08:10 mail zmmailboxdmgr[4195]: status requested
Dec 26 00:08:10 mail zmmailboxdmgr[4195]: stale pid 29873 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Dec 26 00:08:10 mail zmmailboxdmgr[4195]: assuming no other instance is running
Dec 26 00:08:10 mail zmmailboxdmgr[4195]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Dec 26 00:08:10 mail zmmailboxdmgr[4195]: assuming no other instance is running
Dec 26 00:08:10 mail zmmailboxdmgr[4195]: no manager process is running
Dec 26 00:08:12 mail sendmail[4005]: nBQ588wu004005: from=zimbra, size=429, class=0, nrcpts=1, msgid=<200912260508.nBQ588wu004005@mail.summan.com>, relay=zimbra@localhost
Dec 26 00:08:12 mail sendmail[4005]: nBQ588wu004005: to=zimbra, ctladdr=zimbra (501/501), delay=00:00:04, xdelay=00:00:00, mailer=relay, pri=30429, relay=[127.0.0.1] [127.0.0.1], dsn=4.0.0, stat=Deferred: Connection refused by [127.0.0.1]
Dec 26 00:08:12 mail zimbramon[2825]: 2825:info: zmmtaconfig: Skipping Configuration for server mail.summan.com update.
Dec 26 00:08:12 mail zimbramon[2825]: 2825:info: zmmtaconfig: gs:mail.summan.com ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException mail.summan.com:389)
Dec 26 00:08:12 mail zimbramon[2825]: 2825:info: zmmtaconfig: Key lookup failed.
Dec 26 00:08:12 mail zimbramon[2825]: 2825:crit: zmmtaconfig: shutting down
Dec 26 00:08:12 mail zmmailboxdmgr[4352]: status requested
Dec 26 00:08:12 mail zmmailboxdmgr[4352]: stale pid 29873 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Dec 26 00:08:12 mail zmmailboxdmgr[4352]: assuming no other instance is running
Dec 26 00:08:12 mail zmmailboxdmgr[4352]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Dec 26 00:08:12 mail zmmailboxdmgr[4352]: assuming no other instance is running
Dec 26 00:08:12 mail zmmailboxdmgr[4352]: no manager process is running
Dec 26 00:08:12 mail zmmailboxdmgr[4359]: start requested
Dec 26 00:08:12 mail zmmailboxdmgr[4359]: checking if another instance of manager is already running
Dec 26 00:08:12 mail zmmailboxdmgr[4359]: stale pid 29873 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
Dec 26 00:08:12 mail zmmailboxdmgr[4359]: assuming no other instance is running
Dec 26 00:08:12 mail zmmailboxdmgr[4359]: file /opt/zimbra/log/zmmailboxd.pid does not exist
Dec 26 00:08:13 mail zmmailboxdmgr[4359]: assuming no other instance is running
Dec 26 00:08:13 mail zmmailboxdmgr[4360]: wrote manager pid 4360 to /opt/zimbra/log/zmmailboxd_manager.pid
Dec 26 00:08:13 mail zmmailboxdmgr[4360]: manager started mailboxd/JVM with pid 4361
Dec 26 00:08:13 mail zmmailboxdmgr[4361]: wrote java pid 4361 to /opt/zimbra/log/zmmailboxd_java.pid
Dec 26 00:08:14 mail zmmailboxdmgr[4360]: manager woke up from wait on mailboxd/JVM with pid 4361
Dec 26 00:08:14 mail zmmailboxdmgr[4375]: wrote java pid 4375 to /opt/zimbra/log/zmmailboxd_java.pid
Dec 26 00:08:14 mail zmmailboxdmgr[4360]: manager started mailboxd/JVM with pid 4375
Dec 26 00:08:16 mail zmmailboxdmgr[4360]: manager woke up from wait on mailboxd/JVM with pid 4375
Dec 26 00:08:16 mail zmmailboxdmgr[4360]: mailboxd/JVM exited twice in 2 seconds (tolerance=60)

For this problem I cannot install a Zimbra from scratch, all our company emails are stored in this server, I have been looking every were, and no solution.
the MTA service goes up without a problem, and LDAP service also goes up, the MAILBOX service takes to long to go up.

[zimbra@mail ~]$ zmcontrol stop
Host mail.summan.com
        Stopping stats...Done.
        Stopping mta...Done.
        Stopping spell...Done.
        Stopping snmp...Done.
        Stopping archiving...Done.
        Stopping antivirus...Done.
        Stopping antispam...Done.
        Stopping imapproxy...Done.
        Stopping memcached...Done.
        Stopping mailbox...Done.
        Stopping convertd...Done.
        Stopping logger...Done.
        Stopping ldap...Done.
[zimbra@mail ~]$ zmmailboxdctl start
Starting mailboxd...done.
[zimbra@mail ~]$ zmcontrol start
Host mail.summan.com
        Starting ldap...Done.
        Starting logger...Done.
        Starting convertd...Done.
        Starting mailbox...Done.
        Starting antispam...Done.
        Starting antivirus...Done.
        Starting archiving...Done.
        Starting snmp...Done.
        Starting spell...Done.
        Starting mta...Done.
        Starting stats...Done.
[zimbra@mail ~]$ zmcon
zmcontrol     zmconvertctl
[zimbra@mail ~]$ zmcontrol status
Host mail.summan.com
        antispam                Running
        antivirus               Running
        archiving               Running
        convertd                Running
        ldap                    Running
        logger                  Running
        mailbox                 Stopped
                zmmtaconfig is running.
                mailboxd is not running.
                zmmailboxdctl is not running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running
[zimbra@mail ~]$

And this last problem:
/opt/zimbra/log/zmmailboxd.out

Total time for which application threads were stopped: 0.0002220 seconds
Zimbra server reserving server socket port=110 bindaddr=null ssl=false
Zimbra server reserving server socket port=995 bindaddr=null ssl=true
Fatal error: exception while binding to ports
java.net.SocketException: Unbound server sockets not implemented

Thanks for your assistance.

[markpr]

Hi,

I had the same problem today after upgrading from 6.0.1 to 6.0.4. I was using a commercial cert that had expired. After the upgrade I had the same problems as you describe.

I found another user on the forums with the same problem back in October.

[SOLVED] zmmailboxd not running

I decided to create a self-signed cert for now and replace that commercial cert later:

Recreating a Self-Signed SSL Certificate - Zimbra :: Wiki

This solved the problem.

Mark