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Thread: ZCS 6.0.4 clean install error

  1. #1
    stich86 is offline Special Member
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    Default ZCS 6.0.4 clean install error

    Hi guys,

    i've installed the new version, but logger seems to not work

    the webui admin gives this error:

    Messaggio: system failure: Unable to read logger stats Codice di errore: service.FAILURE Method: GetLoggerStatsRequest Dettagli:soap:Receiver
    also, every stop of zimbra, there is a stacktrace of JVM

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Some more details please. Operating System? Where in the Web UI do you get this error? Have you got a valid hosts file and correct DNS A & MX records? What errors do you see in the log files? What's in the stack trace?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    stich86 is offline Special Member
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    Quote Originally Posted by phoenix View Post
    Some more details please. Operating System? Where in the Web UI do you get this error? Have you got a valid hosts file and correct DNS A & MX records? What errors do you see in the log files? What's in the stack trace?
    OS SLES10SP3, in the stacktrace there is a result of a "kill -3" of JVM about threads..

    in webui i get this error on server statistics, also server stats are all with red X

    now i'm downloading 6.0.3 and try to install this to see if it's a problem of OS or zcs install

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    ..... and the answer to the questions about the hosts file and DNS A & MX records?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    stich86 is offline Special Member
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    Quote Originally Posted by phoenix View Post
    ..... and the answer to the questions about the hosts file and DNS A & MX records?
    the hosts is the second MX record of domain

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by stich86 View Post
    the hosts is the second MX record of domain
    I not sure I understand what you mean by that in relation to my question. Please post the output of the following commands (run on the zimbra server that's having a problem):

    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain.com mx
    dig yourdomain.com any
    host `hostname` <-- use that exact command with backticks not single quotes
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    stich86 is offline Special Member
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    this is the output that you request..

    XX:/opt # cat /etc/hosts
    #
    # hosts This file describes a number of hostname-to-address
    # mappings for the TCP/IP subsystem. It is mostly
    # used at boot time, when no name servers are running.
    # On small systems, this file can be used instead of a
    # "named" name server.
    # Syntax:
    #
    # IP-Address Full-Qualified-Hostname Short-Hostname
    #

    127.0.0.1 localhost

    # special IPv6 addresses
    ::1 localhost ipv6-localhost ipv6-loopback

    fe00::0 ipv6-localnet

    ff00::0 ipv6-mcastprefix
    ff02::1 ipv6-allnodes
    ff02::2 ipv6-allrouters
    ff02::3 ipv6-allhosts
    10.100.3.88 XX.octotelematics.net XX
    XX:/opt # cat /etc/resolv.conf
    nameserver 10.100.3.4
    nameserver 10.100.3.5
    search octotelematics.net
    XX:/opt # dig octotelematics.net mx

    ; <<>> DiG 9.3.4 <<>> octotelematics.net mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34847
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 4

    ;; QUESTION SECTION:
    ;octotelematics.net. IN MX

    ;; ANSWER SECTION:
    octotelematics.net. 172800 IN MX 10 XXX.octotelematics.net.

    ;; AUTHORITY SECTION:
    octotelematics.net. 172800 IN NS ns2.octotelematics.net.
    octotelematics.net. 172800 IN NS ns1.octotelematics.net.

    ;; ADDITIONAL SECTION:
    XX.octotelematics.net. 172800 IN A 10.100.3.88
    ns1.octotelematics.net. 172800 IN A 10.100.3.4
    ns2.octotelematics.net. 172800 IN A 10.100.3.5

    ;; Query time: 1 msec
    ;; SERVER: 10.100.3.4#53(10.100.3.4)
    ;; WHEN: Thu Dec 17 13:42:44 2009
    ;; MSG SIZE rcvd: 178

    XX:/opt # dig octotelematics.net any

    ; <<>> DiG 9.3.4 <<>> octotelematics.net any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36002
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 4

    ;; QUESTION SECTION:
    ;octotelematics.net. IN ANY

    ;; ANSWER SECTION:
    octotelematics.net. 172800 IN SOA ns1.octotelematics.net. hostmaster.octotelematics.net. 200909174 3600 3600 604800 86400
    octotelematics.net. 172800 IN NS ns1.octotelematics.net.
    octotelematics.net. 172800 IN NS ns2.octotelematics.net.
    octotelematics.net. 172800 IN MX 10 XX.octotelematics.net.

    ;; ADDITIONAL SECTION:
    ns1.octotelematics.net. 172800 IN A 10.100.3.4
    ns2.octotelematics.net. 172800 IN A 10.100.3.5
    XX.octotelematics.net. 172800 IN A 10.100.3.88

    ;; Query time: 1 msec
    ;; SERVER: 10.100.3.4#53(10.100.3.4)
    ;; WHEN: Thu Dec 17 13:42:44 2009
    ;; MSG SIZE rcvd: 259

    XX:/opt # host `hostname`
    XX.octotelematics.net has address 10.100.3.88
    Last edited by stich86; 12-17-2009 at 06:47 AM. Reason: mask domain name

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Your hosts file is incorrect and should contain the detail on this page in the Quick Start Installation Guide: Modifying Operating System Configurations
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    stich86 is offline Special Member
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    Quote Originally Posted by phoenix View Post
    Your hosts file is incorrect and should contain the detail on this page in the Quick Start Installation Guide: Modifying Operating System Configurations
    changed in:

    10.100.3.88 FQDN XX.octotelematics.net

    right? i've installed 6.0.3, still stacktrace every stop, attachment is the last stacktrace
    Attached Files Attached Files

  10. #10
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by stich86 View Post
    changed in:

    10.100.3.88 FQDN XX.octotelematics.net
    Are you saying that's what you've added (or modified) to the hosts file? If it is then you need more than that, it should look like this:

    Code:
    127.0.0.1 localhost.localdomain localhost
    10.100.3.88     xx.octotelematics.net xx
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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