ZCS 6.0.4 clean install error

[stich86]

Hi guys,

i've installed the new version, but logger seems to not work

the webui admin gives this error:

Messaggio: system failure: Unable to read logger stats Codice di errore: service.FAILURE Method: GetLoggerStatsRequest Dettagli:soap:Receiver

also, every stop of zimbra, there is a stacktrace of JVM

[phoenix]

Some more details please. Operating System? Where in the Web UI do you get this error? Have you got a valid hosts file and correct DNS A & MX records? What errors do you see in the log files? What's in the stack trace?

[stich86]

Originally Posted by phoenix

Some more details please. Operating System? Where in the Web UI do you get this error? Have you got a valid hosts file and correct DNS A & MX records? What errors do you see in the log files? What's in the stack trace?

OS SLES10SP3, in the stacktrace there is a result of a "kill -3" of JVM about threads..

in webui i get this error on server statistics, also server stats are all with red X

now i'm downloading 6.0.3 and try to install this to see if it's a problem of OS or zcs install

[phoenix]

..... and the answer to the questions about the hosts file and DNS A & MX records?

[stich86]

Originally Posted by phoenix

..... and the answer to the questions about the hosts file and DNS A & MX records?

the hosts is the second MX record of domain

[phoenix]

Originally Posted by stich86

the hosts is the second MX record of domain

I not sure I understand what you mean by that in relation to my question. Please post the output of the following commands (run on the zimbra server that's having a problem):

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain.com mx
dig yourdomain.com any
host `hostname` <-- use that exact command with backticks not single quotes

[stich86]

this is the output that you request..

XX:/opt # cat /etc/hosts
#
# hosts This file describes a number of hostname-to-address
# mappings for the TCP/IP subsystem. It is mostly
# used at boot time, when no name servers are running.
# On small systems, this file can be used instead of a
# "named" name server.
# Syntax:
#
# IP-Address Full-Qualified-Hostname Short-Hostname
#

127.0.0.1 localhost

# special IPv6 addresses
::1 localhost ipv6-localhost ipv6-loopback

fe00::0 ipv6-localnet

ff00::0 ipv6-mcastprefix
ff02::1 ipv6-allnodes
ff02::2 ipv6-allrouters
ff02::3 ipv6-allhosts
10.100.3.88 XX.octotelematics.net XX
XX:/opt # cat /etc/resolv.conf
nameserver 10.100.3.4
nameserver 10.100.3.5
search octotelematics.net
XX:/opt # dig octotelematics.net mx

; <<>> DiG 9.3.4 <<>> octotelematics.net mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34847
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 4

;; QUESTION SECTION:
;octotelematics.net. IN MX

;; ANSWER SECTION:
octotelematics.net. 172800 IN MX 10 XXX.octotelematics.net.

;; AUTHORITY SECTION:
octotelematics.net. 172800 IN NS ns2.octotelematics.net.
octotelematics.net. 172800 IN NS ns1.octotelematics.net.

;; ADDITIONAL SECTION:
XX.octotelematics.net. 172800 IN A 10.100.3.88
ns1.octotelematics.net. 172800 IN A 10.100.3.4
ns2.octotelematics.net. 172800 IN A 10.100.3.5

;; Query time: 1 msec
;; SERVER: 10.100.3.4#53(10.100.3.4)
;; WHEN: Thu Dec 17 13:42:44 2009
;; MSG SIZE rcvd: 178

XX:/opt # dig octotelematics.net any

; <<>> DiG 9.3.4 <<>> octotelematics.net any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36002
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 4

;; QUESTION SECTION:
;octotelematics.net. IN ANY

;; ANSWER SECTION:
octotelematics.net. 172800 IN SOA ns1.octotelematics.net. hostmaster.octotelematics.net. 200909174 3600 3600 604800 86400
octotelematics.net. 172800 IN NS ns1.octotelematics.net.
octotelematics.net. 172800 IN NS ns2.octotelematics.net.
octotelematics.net. 172800 IN MX 10 XX.octotelematics.net.

;; ADDITIONAL SECTION:
ns1.octotelematics.net. 172800 IN A 10.100.3.4
ns2.octotelematics.net. 172800 IN A 10.100.3.5
XX.octotelematics.net. 172800 IN A 10.100.3.88

;; Query time: 1 msec
;; SERVER: 10.100.3.4#53(10.100.3.4)
;; WHEN: Thu Dec 17 13:42:44 2009
;; MSG SIZE rcvd: 259

XX:/opt # host `hostname`
XX.octotelematics.net has address 10.100.3.88

[phoenix]

Your hosts file is incorrect and should contain the detail on this page in the Quick Start Installation Guide: Modifying Operating System Configurations

[stich86]

Originally Posted by phoenix

Your hosts file is incorrect and should contain the detail on this page in the Quick Start Installation Guide: Modifying Operating System Configurations

changed in:

10.100.3.88 FQDN XX.octotelematics.net

right? i've installed 6.0.3, still stacktrace every stop, attachment is the last stacktrace

[phoenix]

Originally Posted by stich86

changed in:

10.100.3.88 FQDN XX.octotelematics.net

Are you saying that's what you've added (or modified) to the hosts file? If it is then you need more than that, it should look like this:

127.0.0.1 localhost.localdomain localhost
10.100.3.88     xx.octotelematics.net xx