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Thread: trouble accessing admin console

  1. #1
    sonicsteve is offline Junior Member
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    Default trouble accessing admin console

    Hi there,

    I'm very new to Zimbra and any troubleshooting that goes along with it.

    I've successfully installed Zimbra to an Ubuntu 8.04 workstation. Not server.

    From a separate computer I can access the Zimbra server with;
    http://192.168.100.31
    a page shows up saying "It works!"

    when I try the admin console
    Https://192.168.100.31:7071

    I get nothing.

    Can someone help me troubleshoot this out?

    Thanks

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by sonicsteve View Post
    From a separate computer I can access the Zimbra server with;
    http://192.168.100.31
    a page shows up saying "It works!"
    That's not the Zimbra server, I'd hazard a guess that it's Apache answering that and you've got a problem starting Zimbra. As the Zimbra user you should run:

    Code:
    zmcontrol status
    From there you can see which services are running. Shutdown apache and disable it from starting at boot then restart zimbra with (as the zimbra user):

    Code:
    zmcontrol stop ; zmcontrol start
    You should also be accessing the server by it's url not it's IP address, if you're behind a NAT router you'll need to set-up a Split DNS on your LAN.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    sonicsteve is offline Junior Member
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    Thanks for the reply,

    I tried logging in as zimbra and it seems that the permissions for the zimbra /home folder are set wrong. When I lgg in I get the Gnome error about home folder permissions being wrong.

    I think I'm going to blow up the system and start again. I haven't gotten very far yet.

    Will zimbra install into 9.04 Jaunty? I had installed 8.04 but hardware support is lacking in that version even though it's the LTS. I found that my atheros Gigabit lan wasn't compatible and I had in insert a different NIC. If there is a different version of Linux that is known to be more zimbra friendly I could go with that also.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    It will probably install in 9.04 but it's not a supported platform and not guaranteed not to work, have a look through the forums and see what versions and problems others have come across. My personal preference would be for CentOS 5.4 but I don't know offhand if it supports your hardware.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    sonicsteve is offline Junior Member
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    I'm downloading the centos 5.4 torrent right now. I'll try 9.04 in the mean time.

  6. #6
    sonicsteve is offline Junior Member
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    Update

    Installing on 9.04 doesn't work, at least not without some substantial tweaking.
    for starters some required libraries have been changed from 8.04 to 9.04, such as libgmp3 is now libgmp3c2 and Zimbra doesn't like it.

    I'm now burning the Centos 5.4 DVD. Hopefully by the end of today I can give it go. I may need to start reading my Fedora Linux Toolbox book in order adjust to the command line difference

    OK so back to 8.04. Centos didn't seem to like my hardware at all. It's such a tradeoff it seems, you either get corporate features from Red hat/Centos or you don't and get Hardware compatibility instead.
    Last edited by sonicsteve; 11-20-2009 at 11:21 AM.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    It should be fairly straightforward for you.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    sonicsteve is offline Junior Member
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    Default login as zimbra has permissions error

    Morning,

    I have installed ubuntu 8.04 and zimbra again.

    When I try to login as zimbra I'm again getting 644 permissions errors on the zimbra users home folder. Essentially it says that $home must be owned by user and not be writable by others. Ubuntu then dumps me back out to the login.

    Is this normal? Do I need to log in as the zimbra user? Is the zimbra account just not being set up properly? During install I'm not prompted to make a password for it nor have I found in the documentation if there is a default password that is created. So I set the password manually myself. Perhaps this is part of the trouble?

  9. #9
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    mmorse is offline Moderator
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    Login as root/another use with sudo, then type:
    su - zimbra
    A /home/zimbra isn't needed/doesn't get created by our installer, if you check /etc/passwd you'll notice the path for that user is /opt/zimbra.

  10. #10
    sonicsteve is offline Junior Member
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    thanks,
    I noticed in the error message output that /opt was being used, which yes did puzzle me a bit. Now I understand, thanks.

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