Server Statistics not working on 6.0.2

[sergiumartin]

here is what you asked me, the olcAccess lines from the file you mentioned :

olcAccess: {0}to attrs=userPassword  by anonymous auth  by dn.children="cn=adm
 ins,cn=zimbra" write
olcAccess: {1}to dn.subtree="cn=zimbra"  by dn.children="cn=admins,cn=zimbra"
 write
olcAccess: {2}to attrs=zimbraZimletUserProperties,zimbraGalLdapBindPassword,zi
 mbraGalLdapBindDn,zimbraAuthTokenKey,zimbraPreAuthKey,zimbraPasswordHistory,z
 imbraIsAdminAccount,zimbraAuthLdapSearchBindPassword  by dn.children="cn=admi
 ns,cn=zimbra" write  by * none
olcAccess: {3}to attrs=objectclass  by dn.children="cn=admins,cn=zimbra" write
   by dn.base="uid=zmpostfix,cn=appaccts,cn=zimbra" read  by dn.base="uid=zmam
 avis,cn=appaccts,cn=zimbra" read  by * read
olcAccess: {4}to attrs=@amavisAccount  by dn.children="cn=admins,cn=zimbra" wr
 ite  by dn.base="uid=zmamavis,cn=appaccts,cn=zimbra" read  by * +0 break
olcAccess: {5}to attrs=mail  by dn.children="cn=admins,cn=zimbra" write  by dn
 .base="uid=zmamavis,cn=appaccts,cn=zimbra" read  by * +0 break
olcAccess: {6}to attrs=zimbraAllowFromAddress  by dn.children="cn=admins,cn=zi
 mbra" write  by dn.base="uid=zmpostfix,cn=appaccts,cn=zimbra" read  by * none
olcAccess: {7}to filter="(!(zimbraHideInGal=TRUE))"  attrs=cn,co,company,dc,di
 splayName,givenName,gn,initials,l,mail,o,ou,physicalDeliveryOfficeName,postal
 Code,sn,st,street,streetAddress,telephoneNumber,title,uid  by dn.children="cn
 =admins,cn=zimbra" write  by dn.base="uid=zmpostfix,cn=appaccts,cn=zimbra" re
 ad  by * read
olcAccess: {8}to attrs=zimbraId,zimbraMailAddress,zimbraMailAlias,zimbraMailCa
 nonicalAddress,zimbraMailCatchAllAddress,zimbraMailCatchAllCanonicalAddress,z
 imbraMailCatchAllForwardingAddress,zimbraMailDeliveryAddress,zimbraMailForwar
 dingAddress,zimbraPrefMailForwardingAddress,zimbraMailHost,zimbraMailStatus,z
 imbraMailTransport,zimbraDomainName,zimbraDomainType,zimbraPrefMailLocalDeliv
 eryDisabled  by dn.children="cn=admins,cn=zimbra" write  by dn.base="uid=zmpo
 stfix,cn=appaccts,cn=zimbra" read  by * read
olcAccess: {9}to attrs=entry  by dn.children="cn=admins,cn=zimbra" write  by *
  read

hope this helps ..

[sergiumartin]

ArcaneMagus,
Sorry for the "code" typo thing..I was in a big hurry..
is this information of any help for you? any suggestions for further actions on our side?
is there any ETA for the 6.3 release..maybe an upgrade will fix our/this issue too..

[ArcaneMagus]

Unfortunately it's the exact same as my system, I was thinking maybe it had something to do with the LDAP access rights from the error you posted earlier.

As for a 6.0.3 release Zimbra is currently waiting on a third party to release a fix. This release will mainly be a security release though. Most fixes were pushed back to 6.0.4. You can see what will be in 6.0.3 here: Zimbra Product Portal.

[bsarandan]

Yes, that is the strange part. Like I said we have several servers running zimbra here and I compared the settings between them and they are all the same on every server, the only difference is that this server statistics does not want to work.

We also did a migration like this from openSUSE 9.1 to CentOS 5.2 one year ago, we did all the steps exactly as we did now on this migration (openSUSE 10.2 to CentOS 5.4) and on that server everything is working great.

I will compare these 2 servers again tomorrow just to make sure they are 100% the same.

Thanks again ArcaneMagus for trying to help.

[bsarandan]

Here is what I've noticed today. Maybe this would help solve our problem.

[zimbra@server03 root]$ zmsoap -z GetLoggerStatsRequest stats/@name=zmmtastats | head -20
ERROR: service.FAILURE (system failure: unable to get globalgrant)

Anyone has any ideas about this error ?

Thanks for all the answers

[bsarandan]

anybody can help us with that error ?

thanks

[jmcclelland]

I wish I could offer a fix - all I can offer is that we are having the same problem after upgrading from zimbra 5.0.20 to 6.0.2 on Debian 4.

[bsarandan]

Unfortunately, nobody wants to help us solving this problem.

[sergiumartin]

Originally Posted by sergiumartin :
hmm..this is probably related to our problem: i also noticed that since we upgraded (about a week ago) we have in mailbox.log files, lots of exceptions like this :

2009-11-06 00:00:20,996 WARN [LmtpServer-7360

[name=ipomian@myserver.com;mid=25;ip=192.168.29.8;] ParsedMessage - exception while analyzing message; message will be partially indexed
java.lang.NullPointerException
at com.zimbra.cs.mime.MimeHandlerManager.lookUpMimeTy peInfo(MimeHandlerManager.java:196)
at com.zimbra.cs.mime.MimeHandlerManager.loadHandler( MimeHandlerManager.java:119)
at com.zimbra.cs.mime.MimeHandlerManager.getMimeHandl er(MimeHandlerManager.java:82)
at com.zimbra.cs.mime.ParsedMessage.analyzePart(Parse dMessage.java:1049)
at com.zimbra.cs.mime.ParsedMessage.analyzeBodyParts( ParsedMessage.java:385)
at com.zimbra.cs.mime.ParsedMessage.getFragment(Parse dMessage.java:635)
at com.zimbra.cs.mailbox.Message.encodeMetadata(Messa ge.java:1008)
at com.zimbra.cs.mailbox.Message.createInternal(Messa ge.java:426)
at com.zimbra.cs.mailbox.Message.create(Message.java: 360)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4446)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4293)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4226)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4186)
at com.zimbra.cs.filter.FilterUtil.addMessage(FilterU til.java:280)
at com.zimbra.cs.filter.IncomingMessageHandler.fileIn to(IncomingMessageHandler.java:86)
at com.zimbra.cs.filter.ZimbraMailAdapter.fileInto(Zi mbraMailAdapter.java:324)
at com.zimbra.cs.filter.ZimbraMailAdapter.executeActi ons(ZimbraMailAdapter.java:201)
at org.apache.jsieve.SieveFactory.evaluate(SieveFacto ry.java:164)
at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:348)
at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:311)


ArcaneMagus;161145]Actually serguimartin that index error is: Bug 42599 – Message causes NPE on ReIndex - indexing blocked
You can see some more discussion on that in this thread: Problems with mail search since upgrade to 6.0.1
...

I'm returning to this issue (a little off topic probably) because we also have users reporting searching problems (to be more specific, since the upgrade the latest emails are not included in the search results) ..

ArcaneMagnus, you mentioned is related to bug 42599 but as you can see our error is different from the one stated in that bugzilla :
indexadd - Caught exception while
indexing message id 17813 - indexing blocked. Possibly corrupt index?
java.lang.NullPointerException: value cannot be null
...

You can see that the exception is different..the exceptions are probably related (?), but i wanted to point this out so Zimbra would also take this into consideration when fixing bug 42599..
Any workarounds for this issue? Our boss and also other people from the company are having really lots of emails so the searching function not working properly is a big minus for us at this moment..

[sergiumartin]

related to our statistics issue.. here is a thing i noticed when i run this on our server:

 zmsoap -z GetLoggerStatsRequest stats/@name=zmmtastats | head -20
ERROR: service.FAILURE (system failure: unable to get globalgrant)

maybe this is helpful ?