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Thread: Zimbra won't print shared folder message after upgrade (5.0.18 to 6.0.0)

  1. #1
    wizard75 is offline New Member
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    Question Zimbra won't print shared folder message after upgrade (5.0.18 to 6.0.0)

    Hi all,

    after upgrading zimbra from 5.0.18 to 6.0.0 zimbra won't print email from shared folder.
    The web application says: Internal server error 500, try later.

    No problem with own inbox mail.

    How can I solve the issue?

  2. #2
    Himanshu is offline Advanced Member
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    Quote Originally Posted by wizard75 View Post
    Hi all,

    after upgrading zimbra from 5.0.18 to 6.0.0 zimbra won't print email from shared folder.
    The web application says: Internal server error 500, try later.

    No problem with own inbox mail.

    How can I solve the issue?
    Me Too , The Same Problem.

  3. #3
    tolenaars is offline Member
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    Same problem, shared folders have most problems atm after the upgrade. When you print from the shared folder email list through the menu or rightclick it will open a new window with the server error 500.

    Workarround is currently to open the mail and then print.

    John

  4. #4
    Zoltan67's Avatar
    Zoltan67 is offline Senior Member
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    Same problem. It only happens with the "View by conversation" mode. A bug as been created in Bugzilla, feel free to vote for it or add any comment : Bug 41909 – Conversations in shared folders cannot be printed

  5. #5
    stegbth is offline Special Member
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    hi everybody,

    the bug is not fixed completly. It still exists, when "view: by mail" or "viey: by converstaion" and select the complete conversation!

    are there any plans to reopen the bug?

    best regards
    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by stegbth View Post
    are there any plans to reopen the bug?
    Only if you reopen the bug by adding more information or report it to Zimbra support.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    stegbth is offline Special Member
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    hi phoenix,

    it seems i dont have permission to modify the bug. I can only vote for it an add me to cc.

    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by stegbth View Post
    it seems i dont have permission to modify the bug. I can only vote for it an add me to cc.
    Then you should raise a support case and give them full details of the problem and the bug number, if your problem is valid they'll get it reopened.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    stegbth is offline Special Member
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    Hi Bill,

    i am sorry, the Problem got discovered on a FOSS version 6.0.7. -> no supprtticket.
    As long as this is not fixed, i wont upgrade NE to 6. On the other hand, why should i waste a supportticket, when the error is already documented and partially fixed? But the Bug got closed cause the QM failed.

    This is not really a reason to recommend the customer the NE.

    best regards
    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  10. #10
    phoenix is offline Zimbra Consultant & Moderator
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    Well, the feature works for me - I can print an email in a shared folder by right-click/Print and output is sent to a printer or file as required. If you really think the feature is broken they you need to file a bug report, without that it won't get fixed.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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