Zimbra won't print shared folder message after upgrade (5.0.18 to 6.0.0)

[wizard75]

Hi all,

after upgrading zimbra from 5.0.18 to 6.0.0 zimbra won't print email from shared folder.
The web application says: Internal server error 500, try later.

No problem with own inbox mail.

How can I solve the issue?

[Himanshu]

Hi all,

after upgrading zimbra from 5.0.18 to 6.0.0 zimbra won't print email from shared folder.
The web application says: Internal server error 500, try later.

No problem with own inbox mail.

How can I solve the issue?

Me Too , The Same Problem.

[tolenaars]

Same problem, shared folders have most problems atm after the upgrade. When you print from the shared folder email list through the menu or rightclick it will open a new window with the server error 500.

Workarround is currently to open the mail and then print.

John

[Zoltan67]

Same problem. It only happens with the "View by conversation" mode. A bug as been created in Bugzilla, feel free to vote for it or add any comment : Bug 41909 – Conversations in shared folders cannot be printed

[stegbth]

hi everybody,

the bug is not fixed completly. It still exists, when "view: by mail" or "viey: by converstaion" and select the complete conversation!

are there any plans to reopen the bug?

best regards
thomas

[phoenix]

are there any plans to reopen the bug?

Only if you reopen the bug by adding more information or report it to Zimbra support.

[stegbth]

hi phoenix,

it seems i dont have permission to modify the bug. I can only vote for it an add me to cc.

thomas

[phoenix]

it seems i dont have permission to modify the bug. I can only vote for it an add me to cc.

Then you should raise a support case and give them full details of the problem and the bug number, if your problem is valid they'll get it reopened.

[stegbth]

Hi Bill,

i am sorry, the Problem got discovered on a FOSS version 6.0.7. -> no supprtticket.
As long as this is not fixed, i wont upgrade NE to 6. On the other hand, why should i waste a supportticket, when the error is already documented and partially fixed? But the Bug got closed cause the QM failed.

This is not really a reason to recommend the customer the NE.

best regards
thomas

[phoenix]

Well, the feature works for me - I can print an email in a shared folder by right-click/Print and output is sent to a printer or file as required. If you really think the feature is broken they you need to file a bug report, without that it won't get fixed.