Nightmare !!! (Mac OS X)

[quanah]

As I said. If you want the issue to be further examined, provide access while it is happening. It is something that we've not found possible to create "on demand". It has hit people running 5.0.x and 6.0.x, so it is not release specific. One individual reported the problem "going away" after applying updates from Apple for Leopard, which would again imply it's something related to the OS. Trust me, I'd love to see this issue resolved at least as much as you would.

[kygeek]

sent u a PM

[physikal]

Simple solution! Throw your Mac's out the window.

[bhwong]

Originally Posted by phoenix

That's a rather silly statement, of course the product was tested and passed all the QA tests. How do you reckon an intermittent problem in the o/s is dealt with? By definition you can't tell when it's going to fail - once again, this isn't a Zimbra bug.

I hope you'll be going to the Apple forums and chastising them for releasing an operating system with this kind of bug in it. Don't take it too seriously, all software has bugs in it.

I understand that all software have bugs and fully tested new features require plenty of resources, but Email is such an important and critical component of Business continuity. So it really has to be more widely tested during the beta phase before releasing it as a full product, especially if it's a paid version and companies are depending on it on day-to-day basis. Please see it from the business point of view. A bad experience is more than enough to make people migrate to other solutions.

It may be a silly statement but it is a reasonable and realistic expectation. For unlike some other non-critical applications that can retry after hang up or failure. We can't afford to have email system down. It is not the Zimbra problem to resolve Mac created bug, but it is Zimbra responsibility to ensure that their products work without major issue before releasing them and to warn or take down the version when they realize that it cannot work reliable until the problem has been fixed.

[bhwong]

Originally Posted by quanah

As I said. If you want the issue to be further examined, provide access while it is happening. It is something that we've not found possible to create "on demand". It has hit people running 5.0.x and 6.0.x, so it is not release specific. One individual reported the problem "going away" after applying updates from Apple for Leopard, which would again imply it's something related to the OS. Trust me, I'd love to see this issue resolved at least as much as you would.

I understand now. Thanks for clarifying. If it's really the updates from Apple that broke Zimbra, then we can't blame Zimbra for the problem. For I had previously assumed that was the new Zimbra version that can't work with Mac and still get released for deployment. My apologises.

[y@w]

Okay, I really don't want to re-ignite anything, but am I missing something here? According to the network edition downloads page, OS X Server 10.5 is still listed as "beta" support. Again, not trying to make any enemies, but shouldn't that scream "might not work"? Personally I've never run Zimbra on OS X because that just seems like a big waste of money when it runs on a Linux server anyway, but that seems like it should raise some flags to me.

Also, Zimbra isn't the only pay-for commercial application that needs to be supported and patched here. If the bug was submitted to Apple and you carry a support agreement with Apple, then Apple needs to look into it. I agree that it's frustrating when vendors tell you that it's a bug with a third party product to them, but I'm not sure how you get around that unless you run something like an Apple mail server where the same company supports the whole product from the hardware all the way up to the application.

Anyway, I don't have anything terribly useful by way of troubleshooting, but I thought I'd throw that out there.

[brian]

ZCS for Mac OSX 10.5 Leopard is still BETA and will not be certified as GA until the Apple issue is resolved. Given the BETA nature of the release I find the criticism in this thread to be a little unfounded. We absolutely take the issue seriously and understand the frustration this issue imposes, we also would love to see leopard support emerge from BETA.

That being said there are people that have been running it in production without problems. And we are always more then willing to look at a system that is reporting similar symptoms to see if further information can get gathered.

[kygeek]

Originally Posted by physikal

Simple solution! Throw your Mac's out the window.

yeah thats a good solution .... you know i did not come here to listen to garbage like that. if you are interested in having an intelligent discussion about the subject ok, but that would be way OT.

[kygeek]

Originally Posted by brian

ZCS for Mac OSX 10.5 Leopard is still BETA and will not be certified as GA until the Apple issue is resolved. Given the BETA nature of the release I find the criticism in this thread to be a little unfounded. We absolutely take the issue seriously and understand the frustration this issue imposes, we also would love to see leopard support emerge from BETA.

That being said there are people that have been running it in production without problems. And we are always more then willing to look at a system that is reporting similar symptoms to see if further information can get gathered.

i think this issue does not really qualify the software for BETA even. that being said... my frustration lies in the fact that GA 5.0 ran for months and months with zero issues.... upgrade to 6.0 and bam garbage. hardware already purchased. license already purchased etc etc.

[kygeek]

Originally Posted by y@w

Okay, I really don't want to re-ignite anything, but am I missing something here? According to the network edition downloads page, OS X Server 10.5 is still listed as "beta" support. Again, not trying to make any enemies, but shouldn't that scream "might not work"? Personally I've never run Zimbra on OS X because that just seems like a big waste of money when it runs on a Linux server anyway, but that seems like it should raise some flags to me.

Also, Zimbra isn't the only pay-for commercial application that needs to be supported and patched here. If the bug was submitted to Apple and you carry a support agreement with Apple, then Apple needs to look into it. I agree that it's frustrating when vendors tell you that it's a bug with a third party product to them, but I'm not sure how you get around that unless you run something like an Apple mail server where the same company supports the whole product from the hardware all the way up to the application.

Anyway, I don't have anything terribly useful by way of troubleshooting, but I thought I'd throw that out there.

i understand the 'beta' thing. my frustration lies in the fact that other software developers have seemingly gotten around this 'issue' within their software so why can we not get some resolve and also the fact that i ran GA 5 in production for several months without issue ...its not like we just one day woke up and bought all the hardware and ZCS license without testing it extensively. The 'BETA' thing is a loose term. This issue intermittent or not is a show stopper...thus in my opinion doesnt qualify the OSX version for BETA status. I would not even expect it to show up on the downloads page as it is misleading (unless a disclaimer that read 'this is probably not going to work at all so beware') My choice of hardware is made for many reasons.... ease of administration being one of them. Moving from PC's in the building to all macs is another one. Linux is a great OS, however, on the desktop its not really a good business choice (i wish it were). I have two application servers and a oracle server that both run CENT OS so i understand the value of linux. im not sure why people have to 'mac bash'. Most of the time those are the same folks that have not ever owned one or used one at all. the hardware / platform is not really the debate here anyway and is OT.