Convertd doesn't start after upgrade 5.0.18 to 6.0.0

[deamen]

Hi all,

Convertd doesn't start after upgrade 5.0.18 to 6.0.0

zmcontrol status shows:

        antispam                Running
        antivirus               Running
        convertd                Stopped
                convertd is not running.
        ldap                    Running
        logger                  Running
        mailbox                 Running
        memcached               Running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running

When I re-start Zimbra I don't see any error in /opt/zimbra/log/convertd.log

I see the following error in /var/log/zimbra.log

Sep  6 22:39:47 backup zimbramon[32483]: 32483:info: Starting convertd via zmcontrol
Sep  6 22:39:47 backup zimbramon[32483]: 32483:info: Starting mailbox via zmcontrol

I'm really lost with finding a cause of this problem. I hope someone is able to help me out

Thanks.

[deamen]

I forgot to mention, I'm running Zimbra on Fedora Core release 4

[phoenix]

I forgot to mention, I'm running Zimbra on Fedora Core release 4

Convertd is a NE feature, if you're running NE then there isn't a version for FC4 nor is it supported. If you're running the OSS version then convertd shouldn't be in the installation, update your forum profile (don't post it in this thread) with the output of the following:

su - zimbra
zmcontrol -v

[deamen]

Hi bill, I've updated my profile. I'm using the NE version.
Thanks!

[phoenix]

Hi bill, I've updated my profile. I'm using the NE version.
Thanks!

FC4 is not a supported platform for NE, never mind the fact it's rather 'old' it's also not suitable for a production mail server platform. I'd suggest you consider rolling back to your previous installation then migrating to a different supported platform for Zimbra 6.

[deamen]

Hi Bill,

I migrate it over to a RH Enterprise server. But I would like to downgrade first, is there a instruction on how to do this?

When I start the installer of 5.0.18 I get this message

Checking for existing installation...
    zimbra-ldap...FOUND zimbra-ldap-6.0.0_GA_1803
    zimbra-logger...FOUND zimbra-logger-6.0.0_GA_1803
    zimbra-mta...FOUND zimbra-mta-6.0.0_GA_1803
    zimbra-snmp...FOUND zimbra-snmp-6.0.0_GA_1803
    zimbra-store...FOUND zimbra-store-6.0.0_GA_1803
    zimbra-apache...FOUND zimbra-apache-6.0.0_GA_1803
    zimbra-spell...FOUND zimbra-spell-6.0.0_GA_1803
    zimbra-proxy...NOT FOUND
    zimbra-archiving...NOT FOUND
    zimbra-convertd...FOUND zimbra-convertd-6.0.0_GA_1803
    zimbra-cluster...NOT FOUND
    zimbra-core...FOUND zimbra-core-6.0.0_GA_1803
Downgrading to version 5.0.18 from 6.0.0 is not supported.

[Klug]

You can not downgrade.

There was a cosmetic bug in previous upgrade processes when adding convertd.
Bug 37747 – don't enable new convertd on upgrades

Aren't you hitting this bug?

[phoenix]

I migrate it over to a RH Enterprise server. But I would like to downgrade first, is there a instruction on how to do this?

As Klug has already said, downgrades are not supported you'd need to restore from a backup.