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Thread: [SOLVED] ZCS 6.0: Postfix does not start

  1. #1
    rty
    rty is offline Active Member
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    Default [SOLVED] ZCS 6.0: Postfix does not start

    After upgrading to ZCS 6.0, my server is in a rather useless state since the MTA does not want to start.
    Installation seemed to go smoothly, no error messages. (Debian 4.0, 32-bit)

    The zimbra.log file is not very verbose:

    zimbra postfix/postqueue[28984]: fatal: Queue report unavailable - mail system is down

    How can I debug this?

  2. #2
    rty
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    To be more specific:

    The last thing I hear from postfix is:

    Sep 3 14:45:13 zimbra postfix/postfix-script[15617]: starting the Postfix mail system

    But it seems to die pretty much immediately after that.

    Please help!

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by rty View Post
    zimbra postfix/postqueue[28984]: fatal: Queue report unavailable - mail system is down

    How can I debug this?
    What's in the log files? Is this NE or OSS? Which operating system? Which version/release of Zimbra did you upgrade from? Did you read the Release Notes for any problems you may encounter?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    rty
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    Quote Originally Posted by phoenix View Post
    What's in the log files?
    I did not see much more than what I posted.
    I'll quote it with the context:

    Code:
    Sep  3 14:39:02 zimbra postfix/postqueue[8756]: fatal: Queue report unavailable - mail system is down
    Sep  3 14:39:09 zimbra postfix/postfix-script[9010]: warning: not owned by root: /opt/zimbra/postfix-2.6.2.2z/conf/main.cf
    Sep  3 14:39:09 zimbra postfix/postfix-script[9011]: warning: not owned by root: /opt/zimbra/postfix-2.6.2.2z/conf/master.cf
    Sep  3 14:39:10 zimbra postfix/postfix-script[9015]: warning: not owned by postfix: /opt/zimbra/data/postfix/./spool
    Sep  3 14:39:10 zimbra postfix/postfix-script[9018]: warning: not owned by postfix: /opt/zimbra/data/postfix/./spool/maildrop/6388427D
    E8
    Sep  3 14:39:10 zimbra postfix/postfix-script[9020]: warning: not owned by postfix: /opt/zimbra/data/postfix/./spool/maildrop/1794327E
    A7
    Sep  3 14:39:10 zimbra postfix/postfix-script[9021]: warning: not owned by postfix: /opt/zimbra/data/postfix/./spool/maildrop/2C6C927E
    BB
    Sep  3 14:39:10 zimbra postfix/postfix-script[9022]: warning: not owned by postfix: /opt/zimbra/data/postfix/./spool/maildrop/1A0FF27E
    2B
    Sep  3 14:39:10 zimbra postfix/postfix-script[9038]: starting the Postfix mail system
    Sep  3 14:39:32 zimbra postfix/postqueue[9664]: fatal: Queue report unavailable - mail system is down
    Sep  3 14:39:36 zimbra zmmailboxdmgr[9739]: status requested
    Sep  3 14:39:36 zimbra zmmailboxdmgr[9739]: status OK
    Sep  3 14:39:37 zimbra zmmailboxdmgr[9797]: status requested
    Sep  3 14:39:37 zimbra zmmailboxdmgr[9797]: status OK
    Sep  3 14:40:01 zimbra CRON[9831]: (pam_unix) session opened for user zimbra by (uid=0)
    Sep  3 14:40:01 zimbra CRON[9833]: (pam_unix) session opened for user zimbra by (uid=0)
    Sep  3 14:40:01 zimbra CRON[9834]: (pam_unix) session opened for user zimbra by (uid=0)
    Sep  3 14:40:01 zimbra CRON[9836]: (pam_unix) session opened for user zimbra by (uid=0)
    Sep  3 14:40:01 zimbra CRON[9834]: (pam_unix) session closed for user zimbra
    Sep  3 14:40:01 zimbra postfix/postqueue[9849]: fatal: Queue report unavailable - mail system is down
    Sep  3 14:40:01 zimbra zimbramon[9832]: 9832:info: 2009-09-03 14:40:01, QUEUE: 0 0
    (and yes, of course I fixed the ownership issues, to no avail - and Zimbra was very fast with recreating them).

    What other log files should I look at? You pointed at 4.5 log files, but I am not sure they are all still the same with 6.0

    Quote Originally Posted by phoenix View Post
    Is this NE or OSS?
    OSS.
    Quote Originally Posted by phoenix View Post
    Which operating system?
    as I said, Debian 4.0 32bit

    Quote Originally Posted by phoenix View Post
    Which version/release of Zimbra did you upgrade from?
    5.0.18 GA Release

    Quote Originally Posted by phoenix View Post
    Did you read the Release Notes for any problems you may encounter?
    I looked at the release notes, yes. What are you referring to?

    Cheers,

    Rainer

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by rty View Post
    I looked at the release notes, yes. What are you referring to?
    Specifically P22 about checking your certificates expiry and the openLDAP changes, did you review both of those items?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    rty
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    Quote Originally Posted by phoenix View Post
    Specifically P22 about checking your certificates expiry and the openLDAP changes, did you review both of those items?
    thanks for looking into this.

    Yes, everything seems fine - the relevant passwords are the same:
    zmlocalconfig -s | grep password
    ldap_amavis_password = XYZ
    ldap_nginx_password = XYZ
    ldap_postfix_password = XYZ
    ldap_replication_password = XYZ
    ldap_root_password = XYZ
    mailboxd_keystore_base_password = zimbra
    mailboxd_keystore_password = ***(unique)
    mailboxd_truststore_password = changeit
    mysql_root_password = ***(unique)
    zimbra_ldap_password = XYZ
    zimbra_logger_mysql_password = (empty)
    zimbra_mysql_password = ***(unique)

    I just also set the zimbra user's password to something non-empty, just to be sure.

    However, the problem persists.

    (side remark: you have a typo in the release notes: "chance the passwords" should read "change the passwords")

    So - where else can I look to see why postfix refuses to start?
    It is not the most memory-hungry application in the world, is it?

  7. #7
    Enake is offline Active Member
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    I have the same environment...

    Debian 4.0 32 bit and I upgraded today from 5.0.18 to 6.0...

    Everything went smooth...

    Can you do this and see what happens?

    As user zimbra:

    zmcontrol stop

    As root:

    #/opt/zimbra/libexec/zmfixperms -extended

    As zimbra:

    zmcontrol start

    As root:

    #/opt/zimbra/libexec/zmfixperms -extended

    Hope this helps.

    Regards.

  8. #8
    rty
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    thanks, but no, this does not help...

    anything else?

    does postfix really die that quietly? is there no other log where it would leave any traces?

  9. #9
    rty
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    BTW, my certificate is still valid (just a few months old, a commercial one).

  10. #10
    brian is offline Project Contributor
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    can you post the output of zmcontrol status. are you sure you don't have any OS installed versions of postfix running?
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