[SOLVED] Distribution List user not receiving email

[Karassik]

I have set up a series of distribution lists for each of our departments. Then I made a company-wide distribution list made up of the department distribution lists. I did the compilation distribution list so I only would have to manage the department distribution lists. I have one user (that I know of) who is not receiving emails to the company-wide distribution list. I have checked that they are in the department distribution list and have removed them and added them again to no avail.

Any suggestions or ideas would be wonderful.

Release 5.0.16_GA_2921.UBUNTU8_64 UBUNTU8_64 FOSS edition

[phoenix]

Check the log files to see if the message is being sent to them and check the user account for any filters that discard email or do other 'strange' things.

[Karassik]

Thanks Pheonix.

I checked the logs and the emails were being sent, but they had a filter which wasn't quite working correctly and was delete all email from that distribution list.

[phoenix]

Originally Posted by Karassik

Thanks Pheonix.

I checked the logs and the emails were being sent, but they had a filter which wasn't quite working correctly and was delete all email from that distribution list.

I hate to say this but that's the usual reason, there will be an improvement to the 'discard' filter rule in Zimbra 6.

[Karassik]

It was strange because the discard rule had additional logic which wasn't being adhered to. There was "claim" in the subject, but I guess it was deleting all from the distribution list.