MTA Setting for CRM server to relay

[dataforcecrm]

Hi,

I m trying to set up a crm server to get incoming mail from the zimbra server, I have looked at zimbra.log but do not see the crm attempt to connect.

What is the proper MTA setting to let Zimbra server know that it is OK to accept connection from CRM server :

say ip of crm server is 202.78.144.101 ?

[dwmtractor]

The source IP doesn't matter for INCOMING mail, only for outgoing. Incoming mail (that is, your CRM server is checking for mail received by Zimbra, right?) just needs to have the appropriate routing and firewall settings that allow your two servers to talk, and then the correct account names and passwords.

How does your CRM software attempt to get mail? POP or IMAP?

[dataforcecrm]

the tiger crm gives a choice: IMAP2 OR IMAP4.

I have tried this with all combos, which Imap do you suggest?

funny thing Gmail works perfectly. I look at zimbra.log, but do not see hits coming to server.

Is there another log for this kind of handshake?

JR

[dwmtractor]

A quick google suggests that IMAP4 is backwards compatible with IMAP2, so 4 would be my first choice based on that. For the actual guts of Zimbra I'll defer to the people who understand programming--and that's not me.

As to logging, zimbra.log should be your animal. It's the one that shows connections. So if you're not showing any attempts there, it's not getting through. Whether the problem is firewall or routing, or configuration at your CRM, I really couldn't say, but if Zimbra were spanking it down you would see an entry in zimbra.log.

Are you able to connect using IMAP from other external (WAN) IPs? For example, could you fire up Thunderbird (or your choice of IMAP client) at home and link in? It should be the same process that the CRM package is using...