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Thread: VMWare appliance issues

  1. #1
    z3rum is offline Junior Member
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    Default VMWare appliance issues

    Hello

    After trying several other oss groupware/collab solutions i wanted to try out Zimbra and what i have seen so far is awesome.

    Unfortunately i have a few small problems:

    Ive installed the VMware appliance on top of my VMware Server and it runs with no problem, only issue is that the hostname is localhost.localdomain

    So I search the forums, discovers ZmSetServername from the following thread: server hostname change and runs it with no errors, afterwards i change /etc/hosts and /etc/sysconfig/network i reboot the machine - moves the different users under localhost.localdomain to mynewdomain.com and deletes localhost.localdomain - then i create a new user under my domain and try to test it to send an email - it stalls and comes with the following error:

    Code:
    msg - system failure: MessagingException
    com.zimbra.cs.service.ServiceException: system failure: MessagingException
    	at com.zimbra.cs.service.ServiceException.FAILURE(ServiceException.java:131)
    	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:331)
    	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)
    	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)
    	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
    	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
    	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
    	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
    	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
    	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    	at java.lang.Thread.run(Thread.java:595)
    Caused by: javax.mail.MessagingException: Exception reading response;
      nested exception is:
    	java.net.SocketTimeoutException: Read timed out
    	at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1407)
    	at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1321)
    	at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
    	at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
    	at javax.mail.Transport.send0(Transport.java:151)
    	at javax.mail.Transport.send(Transport.java:80)
    	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)
    	... 25 more
    
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    Which is kinda strange since i also tested with the default and new users created under the old localhost.localdomain and there were no problems (sending) mails this way. Any suggestions ?

    Regards

    Christian
    Last edited by z3rum; 05-24-2006 at 01:39 PM.

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Hi and welcome!

    Code:
    Caused by: javax.mail.MessagingException: Exception reading response;
    nested exception is:
    java.net.SocketTimeoutException: Read timed out
    This is where you problem lies.
    What does your hosts file say?
    Is IPv6 on or off (hosts will tell you that as well.)
    SELinux on or off?
    Can you telnet to localhost 25?
    Can you telnet to FQDN 25?

  3. #3
    z3rum is offline Junior Member
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    My hosts file:
    Code:
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1               zimbra.mydomain.xx zimbra
    Result from telnet to localhost
    Code:
    Trying 127.0.0.1...
    Connected to localhost.mydomain.xx (127.0.0.1).
    Escape character is '^]'.
    220 zimbra.mydomain.xx ESMTP Postfix
    and FQDN:

    Code:
    [root@zimbra ~]# telnet zimbra.mydomain.xx 25
    Trying 127.0.0.1...
    Connected to zimbra.mynetbox.dk (127.0.0.1).
    Escape character is '^]'.
    220 zimbra.mydomain.xx ESMTP Postfix
    And SE Linux is turned off as far as i can tell (selinuxenabled && echo $? returns no result)

    Hope that helps
    Last edited by z3rum; 05-24-2006 at 01:38 PM.

  4. #4
    z3rum is offline Junior Member
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    After doing a little more research i found the following error in the adminstration module:

    Code:
    Message:  Csfe service error
    Error code:  service.FAILURE
    Method:  ZmCsfeCommand.invoke
    Details:system failure: could not find zimbraLogHostname server: null
    but the log service is running and cant seem to find any where to edit the loghostname?

    I really really hope that somebody can help me since im utterly stuck...

    In advance thanks

    Christian
    Last edited by z3rum; 05-24-2006 at 01:37 PM.

  5. #5
    bobby is offline Zimbra Employee
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    that /etc/hosts file looks weird but that may be vm-related.

    what is the output of these commands (replace "ZIMBRA-HOSTNAME" with the output of zmhostname):

    hostname
    zmhostname
    zmprov gacf | grep zimbraSmtpHostname
    zmprov gs ZIMBRA-HOSTNAME | grep zimbraSmtpHostname

    you can set the smtp hostname and log hostname:
    zmprov mcf zimbraLogHostname ZIMBRA-HOSTNAME
    zmprov ms ZIMBRA-HOSTNAME zimbraSmtpHostname ZIMBRA-HOSTNAME

  6. #6
    z3rum is offline Junior Member
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    Hi Bobby

    I get the following

    Code:
    [zimbra@zimbra ~]$ hostname
    zimbra.mydomain.xx
    [zimbra@zimbra ~]$ zmhostname
    zimbra.mydomain.xx
    [zimbra@zimbra ~]$ zmprov gacf | grep zimbraSmtpHostname
    zimbraServerInheritedAttr: zimbraSmtpHostname
    zimbraSmtpHostname: zimbra.mydomain.xx
    [zimbra@zimbra ~]$ zmprov gs zimbra.mydomain.xx | grep zimbraSmtpHostname
    zimbraSmtpHostname: zimbra.mydomain.xx
    it looks okay too me?
    Last edited by z3rum; 05-24-2006 at 01:39 PM.

  7. #7
    jholder's Avatar
    jholder is offline Former Zimbran
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    I agree,
    That hosts file looks a little weird to me.
    Try this:


    127.0.0.1 localhost.localdomain localhost
    [ip addr of interface] zimbra.mydomain.xx zimbra

  8. #8
    z3rum is offline Junior Member
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    global or NAT ip?

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    It should be the fixed (NAT) IP of your zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    z3rum is offline Junior Member
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    tried with the NAT ip didn't help - could this be a DNS/SPLIT DNS issue?

    there dont seem to be running any nameserver on the vmware appliance - after I viewed this post on the dns issue I suspect that this might be my problem - but im not sure.

    my network currently configured like this:

    inet (dns configures to point MX at priority 10 to zimbra.mydomain.xx)
    |
    router(port 80,443,25 open to 192.168.1.10)
    |
    zimbra.mydomain.xx (192.168.1.10) - no dns running

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