VMWare appliance issues

[z3rum]

Hello

After trying several other oss groupware/collab solutions i wanted to try out Zimbra and what i have seen so far is awesome.

Unfortunately i have a few small problems:

Ive installed the VMware appliance on top of my VMware Server and it runs with no problem, only issue is that the hostname is localhost.localdomain

So I search the forums, discovers ZmSetServername from the following thread: server hostname change and runs it with no errors, afterwards i change /etc/hosts and /etc/sysconfig/network i reboot the machine - moves the different users under localhost.localdomain to mynewdomain.com and deletes localhost.localdomain - then i create a new user under my domain and try to test it to send an email - it stalls and comes with the following error:

msg - system failure: MessagingException
com.zimbra.cs.service.ServiceException: system failure: MessagingException
	at com.zimbra.cs.service.ServiceException.FAILURE(ServiceException.java:131)
	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:331)
	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)
	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)
	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
	at java.lang.Thread.run(Thread.java:595)
Caused by: javax.mail.MessagingException: Exception reading response;
  nested exception is:
	java.net.SocketTimeoutException: Read timed out
	at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1407)
	at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1321)
	at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
	at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
	at javax.mail.Transport.send0(Transport.java:151)
	at javax.mail.Transport.send(Transport.java:80)
	at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)
	... 25 more

code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver

Which is kinda strange since i also tested with the default and new users created under the old localhost.localdomain and there were no problems (sending) mails this way. Any suggestions ?

Regards

Christian

[jholder]

Hi and welcome!

Caused by: javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out

This is where you problem lies.
What does your hosts file say?
Is IPv6 on or off (hosts will tell you that as well.)
SELinux on or off?
Can you telnet to localhost 25?
Can you telnet to FQDN 25?

[z3rum]

My hosts file:

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1               zimbra.mydomain.xx zimbra

Result from telnet to localhost

Trying 127.0.0.1...
Connected to localhost.mydomain.xx (127.0.0.1).
Escape character is '^]'.
220 zimbra.mydomain.xx ESMTP Postfix

and FQDN:

[root@zimbra ~]# telnet zimbra.mydomain.xx 25
Trying 127.0.0.1...
Connected to zimbra.mynetbox.dk (127.0.0.1).
Escape character is '^]'.
220 zimbra.mydomain.xx ESMTP Postfix

And SE Linux is turned off as far as i can tell (selinuxenabled && echo $? returns no result)

Hope that helps

[z3rum]

After doing a little more research i found the following error in the adminstration module:

Message:  Csfe service error
Error code:  service.FAILURE
Method:  ZmCsfeCommand.invoke
Details:system failure: could not find zimbraLogHostname server: null

but the log service is running and cant seem to find any where to edit the loghostname?

I really really hope that somebody can help me since im utterly stuck...

In advance thanks

Christian

[bobby]

that /etc/hosts file looks weird but that may be vm-related.

what is the output of these commands (replace "ZIMBRA-HOSTNAME" with the output of zmhostname):

hostname
zmhostname
zmprov gacf | grep zimbraSmtpHostname
zmprov gs ZIMBRA-HOSTNAME | grep zimbraSmtpHostname

you can set the smtp hostname and log hostname:
zmprov mcf zimbraLogHostname ZIMBRA-HOSTNAME
zmprov ms ZIMBRA-HOSTNAME zimbraSmtpHostname ZIMBRA-HOSTNAME

[z3rum]

Hi Bobby

I get the following

[zimbra@zimbra ~]$ hostname
zimbra.mydomain.xx
[zimbra@zimbra ~]$ zmhostname
zimbra.mydomain.xx
[zimbra@zimbra ~]$ zmprov gacf | grep zimbraSmtpHostname
zimbraServerInheritedAttr: zimbraSmtpHostname
zimbraSmtpHostname: zimbra.mydomain.xx
[zimbra@zimbra ~]$ zmprov gs zimbra.mydomain.xx | grep zimbraSmtpHostname
zimbraSmtpHostname: zimbra.mydomain.xx

it looks okay too me?

[jholder]

I agree,
That hosts file looks a little weird to me.
Try this:


127.0.0.1 localhost.localdomain localhost
[ip addr of interface] zimbra.mydomain.xx zimbra

[z3rum]

global or NAT ip?

[phoenix]

It should be the fixed (NAT) IP of your zimbra server.

[z3rum]

tried with the NAT ip didn't help - could this be a DNS/SPLIT DNS issue?

there dont seem to be running any nameserver on the vmware appliance - after I viewed this post on the dns issue I suspect that this might be my problem - but im not sure.

my network currently configured like this:

inet (dns configures to point MX at priority 10 to zimbra.mydomain.xx)
|
router(port 80,443,25 open to 192.168.1.10)
|
zimbra.mydomain.xx (192.168.1.10) - no dns running