[SOLVED] Question about configuration

[mityollom]

I have a question regarding setup of a ZCS 5.0 environment. I have 2 MTA servers and 1 LDAP/MailStore server.

I got the servers all setup without much of a hitch, however, I am not able to send mail using the LDAP/MailStore server (i.e through web client, or with the Desktop client configured with a 'Zimbra' account type). I am assuming this is due to the fact I did not install zimbra-mta on the LDAP/MailStore server; i.e no SMTP running, no sending mail. I did this as per the instructions in the Installation guide.

My question is, should I just install the zimbra-mta on the LDAP/MailStore server to allow this functionality, or is there some other alternative method of doing this?

Thanks!

[veronica]

Zimbra MTA component is used to send and recieve mail. Since you have zimbra MTA installed as seperate component why not use them for sending? Tere is no need to install mta on LDAP/Mailstore. If you are using outlook then better use mta server as smtp server and if webmail then mail should go. what error you are getting in /opt/zimbra/zimbra.log while sending mail ?

[mityollom]

Originally Posted by veronica

Zimbra MTA component is used to send and recieve mail.

This I understand

Originally Posted by veronica

Since you have zimbra MTA installed as seperate component why not use them for sending?

The issue comes down to user experience and client configuration. If I configure the ZImbra Desktop app with a 'Zimbra' account, there is no place I can see to set an outgoing mail server, as it tries to use the MailStore/LDAP server. If I configure the account as an IMAP account, I can set the outgoing server as one of the MTAs, and it works fine. The same issue arises with the Web Client; I cannot send mail through the web client. Here is the message I get:

method:	SendMsgRequest
msg:	system failure: MessagingException
code:	service.FAILURE
detail:	soap:Receiver
trace:	btpool0-0:1244484217245:f2bed5455876bbe8
request:	

Body: {
  SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
      e: [
        0: {
          a: "traim@yahoo.ca",
          add: 1,
          t: "t"
         },
        1: {
          a: "tim@rbase.ca",
          p: "Tim Molloy",
          t: "f"
         },
        2: {
          a: "tim@rbase.ca",
          p: "Tim Molloy",
          t: "r"
         }
       ],
      idnt: "12c08b65-69f2-436c-a760-dd9a993f40ad",
      mp: [
        0: {
          content: {
            _content: "test

-- 
Tim Molloy
Proprieter, rBase Communications
tim@rbase.ca
"
           },
          ct: "text/plain"
         }
       ],
      su: {
        _content: "test"
       }
     },
    suid: 1244484248075
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {
      _content: "tim@rbase.ca",
      by: "name"
     },
    authToken: "(removed)",
    format: {
      type: "js"
     },
    sessionId: {
      _content: 1156,
      id: 1156
     },
    userAgent: {
      name: "ZimbraWebClient - FF3.0 (Win)",
      version: "5.0.16_GA_2921.RHEL5"
     }
   }
 }

Another issue I can think of that might come up is if the MTA configured in the client fails, then they will lose the ability to send email without either changing their MTA to the secondary manually or waiting until the primary MTA is back online.

[veronica]

> If I configure the ZImbra Desktop app with a 'Zimbra' account, there is no place I can see to set an outgoing mail server, as it tries to use the MailStore/LDAP server

For ZDesktop you dont need to set smtp server as every user profile has setting for zimbraSmtpHostname which is used for sending mail. If you cannot send mail using webclient also then it seems this variable is not set properly.

zmprov gs `zmhostname ` | grep -i smtp
zimbraSmtpHostname: smtpserver

[mityollom]

Thanks for the info. I figured out how to set this value. Is it possible to put 2 servers in that list for redundancy purposes?

regards,

tim

[mityollom]

I set this value, but I am still getting the same error when I try sending a message via webmail client. The value is now set from localhost to the hostname of the Primary MTA server.

What are my other options?

[veronica]

What does mailbox.log say ? Does mail actually go to MTA and gets rejected or webmail only don't send it ? Please paste zimbra.log also

[veronica]

zimbra.log on MTA
mailbox.log on mailstore

[mityollom]

Thanks for your help on this. Here's the mailbox.log from the MailStore server:

2009-06-12 10:44:23,199 INFO [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] soap - SendMsgRequest
2009-06-12 10:44:23,200 INFO [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] SendMsg - LC(mbox=12c08b65-69f2-436c-a760-dd9a993f40ad, sessions=1125)
2009-06-12 10:44:23,200 INFO [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] smtp - Sending message to MTA at localhost, port 25: Message-ID=<10679349.181244825063200.JavaMail.root@hiclx07.hos tedincanada.com>, replyType=r
2009-06-12 10:44:23,202 INFO [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] mailop - Adding Message: id=394, Message-ID=<10679349.181244825063200.JavaMail.root@hiclx07.hos tedincanada.com>, parentId=-1, folderId=5, folderName=Sent.
2009-06-12 10:44:23,214 INFO [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] mailop - Deleting Message (id=394).
2009-06-12 10:44:23,218 WARN [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] smtp - exception occurred during SendMsg
com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: Connection refused; chained exception is:
java.net.ConnectException: Connection refused
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1378)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:399)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at javax.mail.Service.connect(Service.java:105)
at javax.mail.Transport.send0(Transport.java:168)
at javax.mail.Transport.send(Transport.java:98)
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:558)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:255)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:120)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:196)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:156)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2009-06-12 10:44:23,218 INFO [btpool0-0] [name=tim@rbase.ca;mid=5;ip=75.157.80.84;ua=ZimbraW ebClient - FF3.0 (Win)/5.0.16_GA_2921.RHEL5;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: MessagingException
ExceptionId:btpool0-0:1244825063218:dbb1e61e86569c0f
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:332)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:120)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:196)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:156)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: Connection refused; chained exception is:
java.net.ConnectException: Connection refused
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1378)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:399)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at javax.mail.Service.connect(Service.java:105)
at javax.mail.Transport.send0(Transport.java:168)
at javax.mail.Transport.send(Transport.java:98)
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:558)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:255)
... 33 more
2009-06-12 10:44:45,309 INFO [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)

The zimbra.log file on the MTA does not show anything when I try sending mail from the web client; I'm assuming this means the outbound message is not even being forwarded to the MTA.


cheers,

tim

[veronica]

> The zimbra.log file on the MTA does not show anything when I try sending mail from the web client; I'm assuming this means the outbound message is not even being forwarded to the MTA.

Seems MTA is not being used for sending mails. Can you let me know what is the value of zimbrSmtpServerHostname set on mailboxserver ?