Account Auth is Failed

[solutions]

Hi All,

I need a help regarding the LDAP actually when i m sending the mails zimbra server fails it to deliver and also new account creation is not working when i create new account and try to configure that account with Zimbra Desktop, that shows the account or password is invalid please check, and already configured accounts are showing "might be the password has changed please check" but there is no any changes has made regarding the password.

i am sending the mail delivery fails report pls have a look of it.

Your message "Hi" sent on June 1, 2009 at 11:54 AM to "daya " can't be delivered.  None of the recipients will receive the message.  It has been returned to Drafts folder for your review.

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Product name:    Zimbra Desktop
Product version: 1.0
Build ID:        1593
Release type:    R
OS Platform:     Windows XP x86 5.1
Time of event:   2009-06-01 11:54:53
Error type:      account.AUTH_FAILED
Item ID:         1073741860
Error summary:   send mail failed

Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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1.0_1593_Windows36d7a438-dc4c-41cf-98f6-13371c9335b5energy

soap:Senderauthentication failed for 36d7a438-dc4c-41cf-98f6-13371c9335b5account.AUTH_FAILEDbtpool0-7:1243810077422:1bbed2cb2466403d

com.zimbra.common.soap.SoapFaultException: authentication failed for 36d7a438-dc4c-41cf-98f6-13371c9335b5
ExceptionId:btpool0-7:1243810077422:1bbed2cb2466403d
Code:account.AUTH_FAILED
        at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
        at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:266)
        at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:227)
        at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:295)
        at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:230)
        at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:318)
        at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:305)
        at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:776)
        at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:740)
        at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:736)
        at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:732)
        at com.zimbra.cs.mailbox.OfflineMailbox.getAuthToken(OfflineMailbox.java:167)
        at com.zimbra.cs.mailbox.PushChanges.getZMailbox(PushChanges.java:161)
        at com.zimbra.cs.mailbox.PushChanges.uploadMessage(PushChanges.java:532)
        at com.zimbra.cs.mailbox.PushChanges.sendPendingMessages(PushChanges.java:441)
        at com.zimbra.cs.mailbox.PushChanges.sendPendingMessages(PushChanges.java:518)
        at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:152)
        at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
        at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:47)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:275)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

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[uxbod]

From the ZCS hosts please post the following

su - zimbra
zmcontrol -v

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- note backticks and not single quotes

[veronica]

Are you using some kind of external authentication ?