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Thread: Cannot log in to Admin Console "loading"

  1. #1
    PS-Man is offline Intermediate Member
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    Default Cannot log in to Admin Console "loading"

    Since upgrading from V5.0.11 to V5.0.16 I cannot login to my admin console. The login screen is presented and upon entering username / password, the browser responds with "loading". Have tried both IE & Firefox browsers and deleted all cache, with no resolve?

    The client login to Zimbra webmail is fine, same with Outlook connectors; no problems here.

  2. #2
    Jesster's Avatar
    Jesster is offline Trained Alumni
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    I had this problem and discovered that the global config zimbraLogHostname was set to one of my Zimbra MTA servers.

    Check yours to see if it's what it should be (mine should be set to my mailbox server)

    Code:
    [zimbra@zproxy01 ~]$ zmprov gacf zimbraLogHostname
    zimbraLogHostname: zmbx01.example.org
    [zimbra@zproxy01 ~]$

  3. #3
    PS-Man is offline Intermediate Member
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    Jesster, my zimbraLogHostname is set to my mailbox server correctly.

    Anyone else can help?

  4. #4
    PS-Man is offline Intermediate Member
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    Ok so here's how it was solved.

    From the mailbox.log it seemed the upgrade process had somehow deleted the wiki@ system email address.

    Check if it exists:
    su - zimbra
    zmprov gaa |grep wiki@domain.com

    If it does not exist, create it with following command:
    su - zimbra
    zmprov ca wiki@domain.com password description "Global Documents account"
    zmprov in wiki@domain.com
    zmprov impn wiki@domain.com /opt/zimbra/wiki/Template Template

    Then clear the browser cache and login to admin console.

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