Zimbra Admin Hanging after upgrade --> 5.0.14

[matthijsbloem]

ok, I stopped zimbra, checked all processes were stopped, started zimbra again.

"zmcontrol -v" shows me this:

Release 5.0.14_GA_2850.RHEL4_20090303132820

[uxbod]

Doh, should have said zmcontrol status Check /opt/zimbra/log/mailbox.log and also post /etc/hosts please as I have a idea

[matthijsbloem]

Ok, we are getting closer I think.

In the mailbox.log I see this

009-04-27 10:28:35,280 WARN [btpool0-2] [] SoapEngine - unable to construct SOAP context
com.zimbra.cs.account.AccountServiceException: no such account: @domain
ExceptionId:btpool0-2:1240820915280:c29acffced50ff38
Code:account.NO_SUCH_ACCOUNT

Where @domain is the domain I place after admin, so admin@domain

The hosts file looks like this:

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
x.x.x.x webmail.domain webmail

where x.x.x.x is the ip-adress and domain is the domain as used as above.

[uxbod]

Looks like No such account errors in mailbox.log file.

[matthijsbloem]

Ok, I followed the directions in the post, but the problem still occurs, is there anyway to create a new admin from the cli and use this?

[uxbod]

So are you using the short username or the long username to connect to the Admin GUI ? Does it make a difference ?

[matthijsbloem]

I use the following to logon:

admin@domain

if I use only admin I get an authentication failure on the web page.

[phoenix]

I use the following to logon:

admin@domain

if I use only admin I get an authentication failure on the web page.

If that's the case you don't have 'domain' set as the default domain - set it and you can login with just the username. Have you checked that your DNS A & MX records for you domain are correct?