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Thread: Blank zimbraAdmin Webpage

  1. #1
    ridgedale is offline Intermediate Member
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    Default Blank zimbraAdmin Webpage

    I've managed to complete the initial installation of ZCS 4.5.11 on an iMac running MacOSX 10.4.11 but when I try to login to the Zimbra Admin using a web browser (Safari or Firefox) and the following URL:

    https://lan_ip_address:7071/zimbraAdmin/

    all I get is a blank cream-coloured page. I get the same result whether I am on the local LAN or logging via VPN. I thought I would have been presented with a user login screen. Does anyone have any idea what I have overlooked or misconfigured?

    Thanks in advance.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Why are you using the LAN IP address rather than the FQDN of the server? If the only way you can get to your server is by the IP address then your DNS isn't configured correctly. Why are you installing the 4.5.x release of Zimbra when the current version is 5.0.x?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    ridgedale is offline Intermediate Member
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    Phoenix, thanks for your reply. Sadly - I find it easier to remember the IP addresses of the computers I manage than the FQDN's! Regarding your second question - the iMac is a G3 and it will only run up to MacOSX 10.4.11. This is the only hardware available at present and is being used to test ZCS. If things work out I will be able to recommend the purchase of new hardware and therefore be able to then run the latest version.

    Thanks again for your feedback.

  4. #4
    ridgedale is offline Intermediate Member
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    Phoenix, I set the host name to the domain name when I did the installation. Is that correct or should it be:

    mail(or something else).domainname.com

    Thanks again for your help.

    Dene

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    The hostname should be the FQDN of your mail server (not the domain name) in the format name.yourdomain.com.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    ridgedale is offline Intermediate Member
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    Thanks again, Phoenix. Is this something I can edit in a config file or should I uninstall and reinstall from scratch?

    Regards

    Dene

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    I'm not a MAC user but if you set-up your server correctly with an FQDN then you'll just need to run ZmSetServerName. You are really talking about having set the server name to your domain name aren't you? You don't mean that you set the domain name to domain.com instead of server.domain.com do you?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    ridgedale is offline Intermediate Member
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    Phoenix, just to confirm I set the hostname when requested during the zmsetup.pl installation process as the domain name i.e. I didn't put anything in front of the domain name (just the domain name itself). So when I look through the installation log for example the entry for the SMTP host is also just the domain name!

    So if I use the ZmSetServerName command as detailed in the linked documentation and specify zimbra.domainname.com or mail.domainname.com for example - that should get me back on the right track?

    Regards

    Dene

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by ridgedale View Post
    Phoenix, just to confirm I set the hostname when requested during the zmsetup.pl installation process as the domain name i.e. I didn't put anything in front of the domain name (just the domain name itself). So when I look through the installation log for example the entry for the SMTP host is also just the domain name!
    Sorry, I sometimes have to ask the obvious questions for my own peace of mind.

    Quote Originally Posted by ridgedale View Post
    So if I use the ZmSetServerName command as detailed in the linked documentation and specify zimbra.domainname.com or mail.domainname.com for example - that should get me back on the right track?
    Yes, that should fix it for you.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    ridgedale is offline Intermediate Member
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    Phoenix, that's no problem. Thanks for the feedback.

    I'm concerned something isn't right with my installation. I checked the status of the services before doing anything and got the following output:

    domainname:/ zimbra$ zmcontrol status
    Host domainname.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running
    domainname:/ zimbra$
    Then I followed the third step commands from the ZmSetServerName wiki (as I didn't have anything to backup!) and got the following output:

    domainname:/ zimbra$ zmcontrol stop
    Host domainname.com
    Stopping stats...Done
    Stopping mta...Done
    Stopping spell...Done
    Stopping snmp...Done
    Stopping antivirus...Done
    Stopping antispam...Done
    Stopping imapproxy...Done
    Stopping mailbox...Done
    Stopping logger...Done
    Stopping ldap...Done
    domainname:/ zimbra$ /opt/zimbra/libexec/zmsetservername mail.domainname.com
    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException domainname.com:389)
    Host domainname.com
    Stopping stats...Done
    Stopping mta...Done
    Stopping spell...Done
    Stopping snmp...Done
    Stopping antivirus...Done
    Stopping antispam...Done
    Stopping imapproxy...Done
    Stopping mailbox...Done
    Stopping logger...Done
    Stopping ldap...Done
    Started slapd: pid 27978
    ldap_initialize( ldap://domainname.com:389 )
    replace zimbraMailHost:
    mail.domainname.com
    replace zimbraMailTransport:
    lmtp:mail.domainname.com:7025
    modifying entry "uid=admin,ou=people,dc=domainname,dc=com"
    modify complete

    replace zimbraMailHost:
    mail.domainname.com
    replace zimbraMailTransport:
    lmtp:mail.domainname.com:7025
    modifying entry "uid=wiki,ou=people,dc=domainname,dc=com"
    modify complete

    replace zimbraMailHost:
    mail.domainname.com
    replace zimbraMailTransport:
    lmtp:mail.domainname.com:7025
    modifying entry "uid=spam.lebi8xgc,ou=people,dc=domainname,dc=com"
    modify complete

    replace zimbraMailHost:
    mail.domainname.com
    replace zimbraMailTransport:
    lmtp:mail.domainname.com:7025
    modifying entry "uid=ham.w.meojgo,ou=people,dc=domainname,dc=com"
    modify complete

    adding new entry "cn=mail.domainname.com,cn=servers,cn=zimbra"

    domainname:/
    I didn't know what the error:

    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException domainname.com:389)
    but as the ldap service was reinitialized I thought this might have been a temporary glitch. I'm not sure about that now!

    I ignored step 4 as I'm trying to configure ZCS 4.5.11.

    I assumed the next 3 steps would require root access so ran su - root to process the commands.

    Step 5 - Update the DNS server - How do I update the DNS server? I had a look at /etc/named.conf but there is nothing in the config file relating to the domain! So I left it as it was:

    Code:
    //
    // Include keys file
    //
    include "/etc/rndc.key";
    
    // Declares control channels to be used by the rndc utility.
    //
    // It is recommended that 127.0.0.1 be the only address used.
    // This also allows non-privileged users on the local host to manage
    // your name server.
    
    //
    // Default controls
    //
    controls {
            inet 127.0.0.1 port 54 allow {any;}
            keys { "rndc-key"; };
    };
    
    options {
            directory "/var/named";
            /*
             * If there is a firewall between you and nameservers you want
             * to talk to, you might need to uncomment the query-source
             * directive below.  Previous versions of BIND always asked
             * questions using port 53, but BIND 8.1 uses an unprivileged
             * port by default.
             */
            // query-source address * port 53;
    };
    //
    // a caching only nameserver config
    //
    zone "." IN {
            type hint;
            file "named.ca";
    };
    
    zone "localhost" IN {
            type master;
            file "localhost.zone";
            allow-update { none; };
    };
    
    zone "0.0.127.in-addr.arpa" IN {
            type master;
            file "named.local";
            allow-update { none; };
    };
    
    logging {
            category default {
                    _default_log;
            };
    
            channel _default_log  {
                    file "/Library/Logs/named.log";
                    severity info;
                    print-time yes;
            };
    };
    Step 6 - Edit /etc/sysconfig/network - The file /etc/sysconfig/network does not exist!

    Step 7 - Edit /etc/hosts file with new hostname - I changed the entry as follows:

    Code:
    ##
    # Host Database
    #
    # localhost is used to configure the loopback interface
    # when the system is booting.  Do not change this entry.
    ##
    127.0.0.1           localhost
    255.255.255.255 broadcasthost
    ::1                   localhost
    192.168.1.234    mail.domainname.com
    Before the change the last line read:

    Code:
    192.168.1.234    domainname.com
    Step 8 - I then rebooted the server.

    Upon restart it appeared that none of the services were running as when I tried to run the following command:

    mail:~ zimbra$ zmprov gacf | grep domainname.com
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    So I then checked the status of the server:

    mail:~ zimbra$ zmcontrol status
    Unable to determine enabled services from ldap.
    Enabled services read from cache. Service list may be inaccurate.
    Host mail.tinhorsedesign.com
    antispam Stopped
    zmmtaconfigctl is not running
    zmamavisdctl is not running
    antivirus Stopped
    zmmtaconfigctl is not running
    zmamavisdctl is not running
    zmclamdctl is not running
    ldap Stopped
    logger Stopped
    logmysql.server is not running
    zmlogswatchctl is not running
    mailbox Stopped
    zmmtaconfigctl is not running
    mysql.server is not running
    tomcat is not running
    mta Stopped
    zmmtaconfigctl is not running
    postfix is not running
    zmsaslauthdctl is not running
    snmp Stopped
    swatch is not running
    spell Stopped
    zmapachectl is not running
    stats Stopped
    So I then tried starting the services again:

    mail:~ zimbra$ zmcontrol start
    Host mail.domainname.com
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...FAILED
    ClamAV update process started at Wed Apr 8 02:43:00 2009
    SECURITY WARNING: NO SUPPORT FOR DIGITAL SIGNATURES
    See the FAQ at Clam AntiVirus for an explanation.
    WARNING: Your ClamAV installation is OUTDATED!
    WARNING: Local version: 0.92 Recommended version: 0.95
    DON'T PANIC! Read Clam AntiVirus
    main.inc is up to date (version: 50, sigs: 500667, f-level: 38, builder: sven)
    daily.inc is up to date (version: 9211, sigs: 38621, f-level: 41, builder: neo)
    clamd failed to start


    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.
    mail:~ zimbra$
    I had a look at the ClamAV faq and there appeared to be nothing relating to updating the program under MacOSX - I have clamxav running on all the MacOSX workstations but that is just with a client GUI autostarting at login - not the same thing.

    I tried logging into the zimbraAdmin web management interface but not surprisingly I ended up with the same result - a blank page.

    Any thoughts on how I can resolve this/where I go from here?

    Thanks for your patience.

    Dene

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