Prompted for zimbra password during upgrade (failed)

[CarolBooth]

We're running Ubuntu Linux 8.04.1 and Zimbra 5.10 has been running fine. When we attempted to upgrade to 5.15, no problems until the prompt to change the system when we were prompted for zimbra password. The upgrade failed at this point (we had to terminate the process) and now zimbra will not restart - it looks like this:

sudo su zimbra
zmcontrol restart
starting ldap...[sudo] password for zimbra:

We are now without email. Any advice gratefully received!

Carol

I just tried editing sudoers file like this post: [SOLVED] upgrade to 5.0.1 from 5.0 OSS issue with sudoers file
The file had only one non-comment line, which mentioned root. I added a line:
%zimbra ALL=NOPASSWD:/opt/zimbra/openldap-2.3.39.6z/libexec/slapd

trying to restart zimbra produced the same result:

Starting ldap...[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
[sudo] password for zimbra:
Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
Starting ldap...[sudo] password for zimbra:

[CarolBooth]

We restored a backup of /opt/zimbra and zimbra then restarted but I don't understand why the upgrade failed. When I look now at /etc/sudoers, it looks as I believe it should (below)

Can anyone explain what happened? I'm scared to try the upgrade again!

thanks
Carol

/etc/sudoers
#
# This file MUST be edited with the 'visudo' command as root.
#
# See the man page for details on how to write a sudoers file.
#

Defaults env_reset

# Uncomment to allow members of group sudo to not need a password
# %sudo ALL=NOPASSWD: ALL

# Host alias specification

# User alias specification

# Cmnd alias specification

# User privilege specification
root ALL=(ALL) ALL



# Members of the admin group may gain root privileges
%admin ALL=(ALL) ALL
%zimbra ALL=NOPASSWD:/opt/zimbra/openldap/libexec/slapd
%zimbra ALL=NOPASSWD:/opt/zimbra/libexec/zmslapd
%zimbra ALL=NOPASSWD:/opt/zimbra/postfix/sbin/postfix, /opt/zimbra/postfix/sbin/postalias, /opt/zimbra/postfix/sbin/qshape.pl, /opt/zimbra/postfix/sbin/postconf,/opt/zimbra/postfix/sbin/postsuper
%zimbra ALL=NOPASSWD:/opt/zimbra/libexec/zmqstat,/opt/zimbra/libexec/zmmtastatus
%zimbra ALL=NOPASSWD:/opt/zimbra/libexec/zmmailboxdmgr
%zimbra ALL=NOPASSWD:/opt/zimbra/bin/zmcertmgr
%zimbra ALL=NOPASSWD:/opt/zimbra/nginx/sbin/nginx
~

[phoenix]

You shouldn't need to modify the sudoers file and when you want to start Zimbra you should login as root and do the following:

su - zimbra 
zmcontrol stop ; zmcontrol start

It's important to make sure you use 'su -' with a hyphen otherwise the environment doesn't get created correctly. I assume you attempted to run the upgrade as the root user? What erros did you get in the install log?