Upgrade Failure

[silbro]

Hi I'm using the Ubuntu 6.06 32 bit Server Edition. I had version 5.0.10 and wanted to upgrade to version 5.0.15. The first time I tried to update everything should have gone well. All services were running according to the Online Status and the one I called via ssh. I couldn't receive Mail or send mail. This is the error I always get when trying to send a message.

Fehler im Netzwerkdienst
method: SendMsgRequest
msg: system failure: MessagingException
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-8:1238414454972:4031dff73855c1ab
request:

method: SendMsgRequest
msg: system failure: MessagingException
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-11:1238587741188:4df7da376916e9d6
request:

Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "toemail@domain.com",
t: "t"
},
1: {
a: "email@domain.com",
t: "f"
}
],
id: "6941",
idnt: "3ddaed20-b13d-47fc-b831-1561a14f5685",
irt: {
_content: "<27758705.31238587506702.JavaMail.root@vineyard-01>"
},
mp: [
0: {
content: {
_content: "test"
},
ct: "text/plain"
}
],
su: {
_content: "test"
}
},
suid: 1238587621145
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "email@domain.com",
by: "name"
},
authToken: "(removed)",
format: {
type: "js"
},
notify: {
seq: 6
},
sessionId: {
_content: 13,
id: 13
},
userAgent: {
name: "ZimbraWebClient - FF3.0 (Win)",
version: "5.0.15_GA_2851.UBUNTU6"
}
}
}


What I also have tried is updating the Zimbra to 5.0.13 first and then update to 5.0.15. But I got the same error there. I tried this because I had another system that needed to be upgraded. There I upgraded from the 5.0.13 version to the 5.0.15. It worked like a charm there. The only difference is that I had the Ubuntu 8 version.

Can anyone help me? Has anyone had a smilar problem before? What logfiles could help you ?

[vagarwal]

I dont think your server is upgraded to 5.0.15 because the error still says

version: "5.0.13_GA_2791.UBUNTU6"

Post the output of:

zmcontrol -v
zmcontrol status

attach the foll log files:
mailbox.log
zimbra.log
zmmailboxd.out

[silbro]

ah, I somehow overlooked that after I got the zimbra version information from the "help --> about zimbra version" buttons

I'll post the logfiles (or attach) them tomorrow, since I don't have the possibility today.

[silbro]

zmcontrol -v:

Release 5.0.15_GA_2851.UBUNTU6 UBUNTU6 NETWORK edition

zmcontrol status:

        antivirus               Running
        imapproxy               Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        mta                     Running
        spell                   Running
        stats                   Running

I couldn't find zimbra.log ( I searched for the file --> find / zimbra.log and didn't get a result) where is that file supposed to be?

I changed the error message in the first post because I retried the upgrade again yesterday evening (im using vmwares so I always backup before upgrading)

thank you in advance for all the help! Should I maybe rather be opening a ticket ?

[phoenix]

How much RAM is allocated to the VM?

[silbro]

I allocated 2048 MB of RAM. I've also had the thought, that this could be causing a problem because I read a Forum entry where a person had problems because he obviously didn't allocate enough RAM. Shouldn't 2gigabytes be sufficient?

[kbigger]

Any update on this issue? I'm experiencing the same problem.

My mail store is running RHEL5/64, ZCS version 5.0.13, VM has 6GB RAM, 2CPU.

The problem mail store is number 2 in a 2-store system. The first mail store is identical to the second and it is working properly.

[kbigger]

After some diagnostics, it seems that the second mailstore was not talking to the zimbra MTA. I switched the second mailstore to a non-zimbra MTA on our net and the error went away. I switched back to the zimbra MTA, restarted all services on all boxes (mta, store1, and store2) and it worked.

[silbro]

Weird, I didn't get an E-Mail update on this forum entry I will try this and post back as soon as possible in hopes this thread can be marked as solved

Edit:

To be honest I can't follow what you quiet did. We only have 2 stores by the zimbra webinterface. Index and Store. those are both shown as initialized. How can I check if the mailbox is not talking to the MTA? Also how can I switch to a non zimbra MTA?

[silbro]

Does anyone else have a clue where the installation could have failed? I tried to switch the MTA. Nothing really similar like this worked for me...