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Thread: Upgrade Failure

  1. #1
    silbro is offline Active Member
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    Default Upgrade Failure

    Hi I'm using the Ubuntu 6.06 32 bit Server Edition. I had version 5.0.10 and wanted to upgrade to version 5.0.15. The first time I tried to update everything should have gone well. All services were running according to the Online Status and the one I called via ssh. I couldn't receive Mail or send mail. This is the error I always get when trying to send a message.

    Fehler im Netzwerkdienst
    method: SendMsgRequest
    msg: system failure: MessagingException
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-8:1238414454972:4031dff73855c1ab
    request:

    method: SendMsgRequest
    msg: system failure: MessagingException
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-11:1238587741188:4df7da376916e9d6
    request:

    Body: {
    SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
    e: [
    0: {
    a: "toemail@domain.com",
    t: "t"
    },
    1: {
    a: "email@domain.com",
    t: "f"
    }
    ],
    id: "6941",
    idnt: "3ddaed20-b13d-47fc-b831-1561a14f5685",
    irt: {
    _content: "<27758705.31238587506702.JavaMail.root@vineyard-01>"
    },
    mp: [
    0: {
    content: {
    _content: "test"
    },
    ct: "text/plain"
    }
    ],
    su: {
    _content: "test"
    }
    },
    suid: 1238587621145
    }
    },
    Header: {
    context: {
    _jsns: "urn:zimbra",
    account: {
    _content: "email@domain.com",
    by: "name"
    },
    authToken: "(removed)",
    format: {
    type: "js"
    },
    notify: {
    seq: 6
    },
    sessionId: {
    _content: 13,
    id: 13
    },
    userAgent: {
    name: "ZimbraWebClient - FF3.0 (Win)",
    version: "5.0.15_GA_2851.UBUNTU6"
    }
    }
    }


    What I also have tried is updating the Zimbra to 5.0.13 first and then update to 5.0.15. But I got the same error there. I tried this because I had another system that needed to be upgraded. There I upgraded from the 5.0.13 version to the 5.0.15. It worked like a charm there. The only difference is that I had the Ubuntu 8 version.

    Can anyone help me? Has anyone had a smilar problem before? What logfiles could help you ?
    Last edited by silbro; 04-01-2009 at 05:10 AM.

  2. #2
    vagarwal is offline Zimbra Employee
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    Default

    I dont think your server is upgraded to 5.0.15 because the error still says

    version: "5.0.13_GA_2791.UBUNTU6"

    Post the output of:

    zmcontrol -v
    zmcontrol status

    attach the foll log files:
    mailbox.log
    zimbra.log
    zmmailboxd.out

  3. #3
    silbro is offline Active Member
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    Default

    ah, I somehow overlooked that after I got the zimbra version information from the "help --> about zimbra version" buttons

    I'll post the logfiles (or attach) them tomorrow, since I don't have the possibility today.

  4. #4
    silbro is offline Active Member
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    zmcontrol -v:

    Code:
    Release 5.0.15_GA_2851.UBUNTU6 UBUNTU6 NETWORK edition
    zmcontrol status:
    Code:
            antivirus               Running
            imapproxy               Running
            ldap                    Running
            logger                  Running
            mailbox                 Running
            mta                     Running
            spell                   Running
            stats                   Running

    I couldn't find zimbra.log ( I searched for the file --> find / zimbra.log and didn't get a result) where is that file supposed to be?

    I changed the error message in the first post because I retried the upgrade again yesterday evening (im using vmwares so I always backup before upgrading)

    thank you in advance for all the help! Should I maybe rather be opening a ticket ?
    Attached Files Attached Files
    Last edited by silbro; 04-01-2009 at 05:27 AM.

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    How much RAM is allocated to the VM?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    silbro is offline Active Member
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    I allocated 2048 MB of RAM. I've also had the thought, that this could be causing a problem because I read a Forum entry where a person had problems because he obviously didn't allocate enough RAM. Shouldn't 2gigabytes be sufficient?

  7. #7
    kbigger is offline Active Member
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    Any update on this issue? I'm experiencing the same problem.

    My mail store is running RHEL5/64, ZCS version 5.0.13, VM has 6GB RAM, 2CPU.

    The problem mail store is number 2 in a 2-store system. The first mail store is identical to the second and it is working properly.

  8. #8
    kbigger is offline Active Member
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    After some diagnostics, it seems that the second mailstore was not talking to the zimbra MTA. I switched the second mailstore to a non-zimbra MTA on our net and the error went away. I switched back to the zimbra MTA, restarted all services on all boxes (mta, store1, and store2) and it worked.

  9. #9
    silbro is offline Active Member
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    Weird, I didn't get an E-Mail update on this forum entry I will try this and post back as soon as possible in hopes this thread can be marked as solved

    Edit:

    To be honest I can't follow what you quiet did. We only have 2 stores by the zimbra webinterface. Index and Store. those are both shown as initialized. How can I check if the mailbox is not talking to the MTA? Also how can I switch to a non zimbra MTA?
    Last edited by silbro; 04-07-2009 at 05:29 AM.

  10. #10
    silbro is offline Active Member
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    Does anyone else have a clue where the installation could have failed? I tried to switch the MTA. Nothing really similar like this worked for me...

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