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Partner (VAR/HSP)
Issues Sending PDF's
Hey,
Just wanted to report and issue we are having with outlook (go figure right) After we upgraded to 5.0.11 we started having people who were not able to send a PDF as an attachment via Outlook the messages are getting bounced back. Not sure if this is an issue other are seeing or not. Just wanted to check, Thanks!
Eric J Lynner
Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
Moderator
Could you post a copy of the bounce message, that should have some info in it that would locate the fault.
Partner (VAR/HSP)
This is what my client sent me:
Note: Soap Fault. Please recreate and resend the message. Details below:
Error Code: service.FAILURE
Error Text: system failure: mutator error; aborting send
soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"soap:Header context xmlns="urn:zimbra" change token="34338"/>soap:Body soap:Fault soap:Code soap:Value soap:Receiver soap:Value /soap:Code soap:Reason soap:Text system failure: mutator error; aborting send soap:Text /soap:Reason soapetail Error xmlns="urn:zimbra" Code service.FAILURE Code Trace>btpool0-36875:1233932110958:faca33d190674165 Trace /Error /soap
Last edited by Lynner; 02-06-2009 at 09:13 AM.
Eric J Lynner
Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
Partner (VAR/HSP)
Fixed The Issue, We had a rouge PDF that seemed to be causing the issue, Did a quick reinstall of the Outlook connector, they were running an old version as well many computers fixed except one. He was able to send single PDF's but in a group failed. Figured out a single PDF was causing the issue.
Problem Resoved.
Eric J Lynner
Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
Trained Alumni
Sorry for re-opening a "Solved" issue, but this thread has no details on how it was resolved, other than finding the cause.
I have seen this issue numerous times, is there any information on what may be actually causing it?
Partner (VAR/HSP)
Issues Importing
Hey,
No Problem My issue was a single PDF file that was causing me the grief. I had him remake his PST and then try to resend it, and It went no problem.
Also what version of Zimbra are you using?
Eric J Lynner
Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
Trained Alumni
5.0.10 NE
This appears to be a larger issue though (it could be fixed in newer versions, we're upgrading this weekend), as I have had multiple reports from different users trying to send unique PDFs that receive this error. I am unfortunately unable to provide these as there are confidential.
Remake is PST? do you mean PDF or re-create the Outlook ZDBs?
Ben
Partner (VAR/HSP)
Pdf
Yeah, PDF Sorry I got my head going 12 different directions today. I would not be suprised if it was a bigger issue than that. We first saw the issues when we went up to 5.0.11 So we will have to take a look what happens in a newer version.
Eric J Lynner
Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
Trained Alumni
Well thanks for helping,
Here's the mailbox.log output, though I don't see anything groundbreaking...
2009-03-05 11:34:27,884 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SendMsg -
LC(mbox=1423f1d3-e2a0-4600-9816-120178f61f81)
2009-03-05 11:34:27,894 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - Sending mess
age: Message-ID=<030101c99db0$401b36a0$3701a8c0@domain.tld>, uploads=[Upload: { accountId=1423f1d3-e2a0-4600-9816-120178f61f81, time=Thu Mar 05 11:34:27 EST 2
009, uploadId=f9c53305-5843-435f-a3f6-a84eecc7e626:622f9b16-1071-4c44-ae2b-5f57548c8e6a, lslib32.bin}], replyType=r
2009-03-05 11:34:27,897 WARN [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - failure to m
odify outbound message; aborting send
javax.mail.internet.ParseException
at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2009-03-05 11:34:27,898 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SoapEngine - handle
r exception
com.zimbra.common.service.ServiceException: system failure: mutator error; aborting send
ExceptionId:btpool0-6418:1236270867898:61314101710960ae
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:196)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.mail.internet.ParseException
at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
... 32 more
Partner (VAR/HSP)
Yeah an update wouldn't hurt you you look like you are usning the 5.0.2 connector thats pretty outdated, If im reading the logs correctly.Originally Posted by bens750
Eric J Lynner
Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
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