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02-05-2009, 12:10 PM
| | Partner (VAR/HSP) | |
Posts: 150
| |  Issues Sending PDF's
Hey,
Just wanted to report and issue we are having with outlook (go figure right  ) After we upgraded to 5.0.11 we started having people who were not able to send a PDF as an attachment via Outlook the messages are getting bounced back. Not sure if this is an issue other are seeing or not. Just wanted to check, Thanks!
__________________
Eric J Lynner Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
|
02-06-2009, 07:44 AM
| | |
Could you post a copy of the bounce message, that should have some info in it that would locate the fault. |
02-06-2009, 08:52 AM
| | Partner (VAR/HSP) | |
Posts: 150
| |
This is what my client sent me:
Note: Soap Fault. Please recreate and resend the message. Details below:
Error Code: service.FAILURE
Error Text: system failure: mutator error; aborting send
soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"soap:Header context xmlns="urn:zimbra" change token="34338"/>soap:Body soap:Fault soap:Code soap:Value soap:Receiver soap:Value /soap:Code soap:Reason soap:Text system failure: mutator error; aborting send soap:Text /soap:Reason soap  etail Error xmlns="urn:zimbra" Code service.FAILURE Code Trace>btpool0-36875:1233932110958:faca33d190674165 Trace /Error /soap etail /soap:Fault /soap:Body /soap:Envelope
__________________
Eric J Lynner Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
Last edited by Lynner; 02-06-2009 at 09:13 AM..
|
02-06-2009, 03:01 PM
| | Partner (VAR/HSP) | |
Posts: 150
| |
Fixed The Issue, We had a rouge PDF that seemed to be causing the issue, Did a quick reinstall of the Outlook connector, they were running an old version as well many computers fixed except one. He was able to send single PDF's but in a group failed. Figured out a single PDF was causing the issue.
Problem Resoved.
__________________
Eric J Lynner Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
|
03-05-2009, 01:26 PM
| | |
Sorry for re-opening a "Solved" issue, but this thread has no details on how it was resolved, other than finding the cause.
I have seen this issue numerous times, is there any information on what may be actually causing it? |
03-05-2009, 01:32 PM
| | Partner (VAR/HSP) | |
Posts: 150
| | Issues Importing
Hey,
No Problem My issue was a single PDF file that was causing me the grief. I had him remake his PST and then try to resend it, and It went no problem.
Also what version of Zimbra are you using?
__________________
Eric J Lynner Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
|
03-05-2009, 01:40 PM
| | |
5.0.10 NE
This appears to be a larger issue though (it could be fixed in newer versions, we're upgrading this weekend), as I have had multiple reports from different users trying to send unique PDFs that receive this error. I am unfortunately unable to provide these as there are confidential.
Remake is PST? do you mean PDF or re-create the Outlook ZDBs?
Ben |
03-05-2009, 01:44 PM
| | Partner (VAR/HSP) | |
Posts: 150
| | Pdf
Yeah, PDF Sorry I got my head going 12 different directions today. I would not be suprised if it was a bigger issue than that. We first saw the issues when we went up to 5.0.11 So we will have to take a look what happens in a newer version.
__________________
Eric J Lynner Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
|
03-05-2009, 01:53 PM
| | |
Well thanks for helping,
Here's the mailbox.log output, though I don't see anything groundbreaking...
2009-03-05 11:34:27,884 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SendMsg -
LC(mbox=1423f1d3-e2a0-4600-9816-120178f61f81)
2009-03-05 11:34:27,894 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - Sending mess
age: Message-ID=<030101c99db0$401b36a0$3701a8c0@domain.tld>, uploads=[Upload: { accountId=1423f1d3-e2a0-4600-9816-120178f61f81, time=Thu Mar 05 11:34:27 EST 2
009, uploadId=f9c53305-5843-435f-a3f6-a84eecc7e626:622f9b16-1071-4c44-ae2b-5f57548c8e6a, lslib32.bin}], replyType=r
2009-03-05 11:34:27,897 WARN [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - failure to m
odify outbound message; aborting send
javax.mail.internet.ParseException
at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2009-03-05 11:34:27,898 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SoapEngine - handle
r exception
com.zimbra.common.service.ServiceException: system failure: mutator error; aborting send
ExceptionId:btpool0-6418:1236270867898:61314101710960ae
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:196)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.mail.internet.ParseException
at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
... 32 more  |
03-05-2009, 01:58 PM
| | Partner (VAR/HSP) | |
Posts: 150
| |
Quote:
Originally Posted by bens750  Well thanks for helping,
Here's the mailbox.log output, though I don't see anything groundbreaking...
2009-03-05 11:34:27,884 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SendMsg -
LC(mbox=1423f1d3-e2a0-4600-9816-120178f61f81)
2009-03-05 11:34:27,894 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - Sending mess
age: Message-ID=<030101c99db0$401b36a0$3701a8c0@domain.tld>, uploads=[Upload: { accountId=1423f1d3-e2a0-4600-9816-120178f61f81, time=Thu Mar 05 11:34:27 EST 2
009, uploadId=f9c53305-5843-435f-a3f6-a84eecc7e626:622f9b16-1071-4c44-ae2b-5f57548c8e6a, lslib32.bin}], replyType=r
2009-03-05 11:34:27,897 WARN [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] smtp - failure to m
odify outbound message; aborting send
javax.mail.internet.ParseException
at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2009-03-05 11:34:27,898 INFO [btpool0-6418] [name=username@domain.tld;mid=403;ip=client.ip.addr ;ua=ZimbraConnectorForOutlook/5.0.2465.1;] SoapEngine - handle
r exception
com.zimbra.common.service.ServiceException: system failure: mutator error; aborting send
ExceptionId:btpool0-6418:1236270867898:61314101710960ae
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:196)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:186)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.mail.internet.ParseException
at javax.mail.internet.ContentDisposition.(ContentDisposition.java:81)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1347)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:250)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:177)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:193)
... 32 more | Yeah an update wouldn't hurt you you look like you are usning the 5.0.2 connector thats pretty outdated, If im reading the logs correctly.
__________________
Eric J Lynner Dynamic Business Solutions
“Computers are good at following instructions, but not at reading your mind.”
– Donald Knuth
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