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Thread: [SOLVED] Issues Reindexing Mail Accounts

  1. #1
    Lynner's Avatar
    Lynner is offline Partner (VAR/HSP)
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    Default [SOLVED] Issues Reindexing Mail Accounts

    We are having a few users on our systems that are having issues searchign through their inboxes. Well when we go to re-index the mailbox it acts like there is nothing inside the box. Here are the logs that I pulled, Any Ideas?

    2009-02-03 10:00:06,082 WARN [LmtpServer-224942] [name=Email;mid=844;] index - Possibly corrupt index: 1 indexing operations failed in mailbox transaction.
    2009-02-03 10:01:24,915 WARN [LmtpServer-224934] [name=Email;mid=844;] index - Possibly corrupt index: 1 indexing operations failed in mailbox transaction.
    2009-02-03 10:02:46,768 WARN [LmtpServer-224947] [name=Email;mid=844;] index - Possibly corrupt index: 1 indexing operations failed in mailbox transaction.
    2009-02-03 10:11:48,233 WARN [LmtpServer-225021] [name=Email;mid=844;] index - Possibly corrupt index: 5 indexing operations failed in mailbox transaction.
    2009-02-03 10:11:48,233 WARN [LmtpServer-225021] [name=Email;mid=844;] index - Possibly corrupt index: Too many failures (5) trying to indexItemList (total list size=5140) Aborting
    2009-02-03 10:11:48,233 INFO [LmtpServer-225021] [name=Email;mid=844;] mailbox - Deferred Indexing: successfully indexed 0 items in 67ms (0.0/sec). (5 items failed to index). IndexDeferredCount now at 5140
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  2. #2
    uxbod's Avatar
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    Have a read through Admin Tools & Tidbits - Part 2 » Zimbra :: Blog as you may be able to use the optimize script to rebuild the tables and generate the indexes. Have not done this myself before but may be a better option that Wiki :: MySQL Crash Recovery. Remember to take a backup first !

  3. #3
    Lynner's Avatar
    Lynner is offline Partner (VAR/HSP)
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    This is the Fix that Zimbra Gave us today and it worked great. Thanks! Zimbra!!!

    zmprov gmi user@domain.com

    You will get this result:
    zmprov gmi user@domain.com
    mailboxId: ####
    quotaUsed: ######

    This will give you the mailboxId.
    Next go to the index directory:

    cd /opt/zimbra/index/0/{mailboxId}/index/0

    For Example:
    /opt/zimbra/index/0/1244/index/0

    And delete the contents of the above directory.

    Then you can run the indexing command through the command line:

    zmprov rim user@domain.com start.
    Eric J Lynner
    Dynamic Business Solutions

    “Computers are good at following instructions, but not at reading your mind.”
    – Donald Knuth

  4. #4
    eloi is offline Junior Member
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    I probe this solution, and doesn't work, I'm using zimbra network edition 6.0.1.

    I search the message that I have infront of my, and doesn't find?

    any idea?

  5. #5
    trahloc is offline New Member
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    seconded, this did not work for me either.

  6. #6
    RJones is offline Intermediate Member
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    This worked perfectly for me.

    I had 2 accounts that would not re index, the other accounts would work fine.

    I had tried re-indexing from the GUI, and the CLI both in and out of maintenance. I followed the steps mentioned there and they worked perfectly, and users can now search their inboxes.

    Thanks for the information

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