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Thread: Zimbra dies after some time

  1. #1
    czaveri's Avatar
    czaveri is offline Former Zimbran
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    Unhappy Zimbra dies after some time

    Hello All,

    I am stuck with a very weird problem. I have Zimbra running on Centos 4.2, AMD Sempron 2600, and 2 GB RAM. (No virtual machine). And Zimbra was running smoothly on this system since 4 days. It has suddenly been experiencing problems. It simply dies. (even after I reboot the system it does not stay up).

    Here is what happens:

    Code:
    [root@parshwanath ~]# /etc/rc.d/init.d/zimbra stop
    Host domain.net
            Stopping antispam...Done
            Stopping antivirus...Done
            Stopping ldap...Done
            Stopping logger...Done
            Stopping mailbox...Done
            Stopping mta...Done
            Stopping snmp...Done
            Stopping spell...Done
    [root@parshwanath ~]# ps ax | grep zimbra
     7081 ?        S      0:00 initlog -q -c /etc/rc3.d/S99zimbra start
     7082 ?        S      0:00 /bin/bash /etc/rc3.d/S99zimbra start
     7083 ?        S      0:00 su - zimbra -c zmcontrol startup
     7968 pts/0    S+     0:00 grep zimbra
    [root@parshwanath ~]# kill 7081 7082 7083
    [root@parshwanath ~]# ps ax | grep zimbra
     8352 pts/0    R+     0:00 grep zimbra
    [root@parshwanath ~]# /etc/rc.d/init.d/zimbra start
    Host domain.net
            Starting ldap...Done.
    [root@parshwanath ~]# /etc/rc.d/init.d/zimbra status
    Cannot determine services - exiting[root@parshwanath ~]#
    [root@parshwanath ~]# ps ax | grep zimbra
     8453 ?        Ssl    0:00 /opt/zimbra/openldap-2.2.28/libexec/slapd -l LOCAL0 -4 -u zimbra -h ldaps:// ldap://:389/ -f /opt/zimbra/conf/slapd.conf
     8602 ?        Ss     0:00 /usr/bin/perl /opt/zimbra/bin/zmstatuslog
     8609 ?        S      0:00 /usr/bin/perl /opt/zimbra/bin/zmcontrol status
     8610 ?        Sl     0:00 /opt/zimbra/java/bin/java -client -Dzimbra.home=/opt/zimbra -cp /opt/zimbra/lib/jars/zimbrastore.jar:/opt/zimbra/lib/jars/commons-logging.jar:/opt/zimbra/lib/jars/commons-cli-2.0.jar:/opt/zimbra/lib/jars/dom4j-1.5.jar:/opt/zimbra/lib/jars/log4j-1.2.8.jar:/opt/zimbra/lib/jars/commons-httpclient-2.0.1.jar com.zimbra.cs.localconfig.Main -q -m shell
     8622 pts/0    S+     0:00 grep zimbra
    [root@parshwanath ~]# ps ax | grep zimbra
     8453 ?        Ssl    0:00 /opt/zimbra/openldap-2.2.28/libexec/slapd -l LOCAL0 -4 -u zimbra -h ldaps:// ldap://:389/ -f /opt/zimbra/conf/slapd.conf
     8637 pts/0    S+     0:00 grep zimbra
    Here is how the last few lines of catalina.out look:

    Code:
    "http-7080-Processor45" daemon prio=1 tid=0x08760638 nid=0x75ad in Object.wait() [0x87224000..0x87224eb0]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965e5b68> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Object.wait(Object.java:474)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:656)
            - locked <0x965e5b68> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Thread.run(Thread.java:595)
    
    "http-7080-Processor44" daemon prio=1 tid=0x0875f700 nid=0x75ac in Object.wait() [0x872a5000..0x872a5e30]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965e5908> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Object.wait(Object.java:474)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:656)
            - locked <0x965e5908> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Thread.run(Thread.java:595)
    
    "http-7080-Processor43" daemon prio=1 tid=0x085e5358 nid=0x75ab in Object.wait() [0x87327000..0x873271b0]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965e56a8> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Object.wait(Object.java:474)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:656)
            - locked <0x965e56a8> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Thread.run(Thread.java:595)
    
    "http-7080-Processor42" daemon prio=1 tid=0x085e4420 nid=0x75aa in Object.wait() [0x873a7000..0x873a8130]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965e5448> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Object.wait(Object.java:474)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:656)
            - locked <0x965e5448> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Thread.run(Thread.java:595)
    
    .
    .
    . (there are many similar lines here which I have edited out because it exceeded number of characters)
    .
    .
    
    "http-7080-Processor2" daemon prio=1 tid=0x085bf788 nid=0x7582 in Object.wait() [0x88e3f000..0x88e40130]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965df548> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Object.wait(Object.java:474)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:656)
            - locked <0x965df548> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Thread.run(Thread.java:595)
    
    "http-7080-Processor1" daemon prio=1 tid=0x085bf3a0 nid=0x7581 in Object.wait() [0x88ec0000..0x88ec10b0]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965df2e8> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Object.wait(Object.java:474)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:656)
            - locked <0x965df2e8> (a org.apache.tomcat.util.threads.ThreadPool$ControlRunnable)
            at java.lang.Thread.run(Thread.java:595)
    
    "ContainerBackgroundProcessor[StandardEngine[Catalina]]" daemon prio=1 tid=0x081535c0 nid=0x7580 waiting on condition [0x88f41000..0x88f42030]
            at java.lang.Thread.sleep(Native Method)
            at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.run(ContainerBase.java:1539)
            at java.lang.Thread.run(Thread.java:595)
    
    "Thread-10" daemon prio=1 tid=0x08255af8 nid=0x757e waiting on condition [0x88244000..0x88244fb0]
            at java.lang.Thread.sleep(Native Method)
            at org.apache.log4j.helpers.FileWatchdog.run(FileWatchdog.java:95)
    
    "ImapSSLServer" prio=1 tid=0x0824cc40 nid=0x757d runnable [0x882c5000..0x882c5f30]
            at java.net.PlainSocketImpl.socketAccept(Native Method)
            at java.net.PlainSocketImpl.accept(PlainSocketImpl.java:384)
            - locked <0x9644dd08> (a java.net.SocksSocketImpl)
            at java.net.ServerSocket.implAccept(ServerSocket.java:450)
            at com.sun.net.ssl.internal.ssl.SSLServerSocketImpl.accept(SSLServerSocketImpl.java:259)
            at com.zimbra.cs.tcpserver.TcpServer.run(TcpServer.java:185)
            at java.lang.Thread.run(Thread.java:595)
    
    "ImapServer" prio=1 tid=0x0824c810 nid=0x757c runnable [0x88346000..0x88346eb0]
            at sun.nio.ch.ServerSocketChannelImpl.accept0(Native Method)
            at sun.nio.ch.ServerSocketChannelImpl.accept(ServerSocketChannelImpl.java:145)
            - locked <0x9644dad8> (a java.lang.Object)
            at sun.nio.ch.ServerSocketAdaptor.accept(ServerSocketAdaptor.java:84)
            - locked <0x9644dad0> (a java.lang.Object)
            at com.zimbra.cs.tcpserver.TcpServer.run(TcpServer.java:185)
            at java.lang.Thread.run(Thread.java:595)
    
    "Pop3Server" prio=1 tid=0x083f3ae0 nid=0x757a runnable [0x883c7000..0x883c7e30]
            at java.net.PlainSocketImpl.socketAccept(Native Method)
            at java.net.PlainSocketImpl.accept(PlainSocketImpl.java:384)
            - locked <0x9644d938> (a java.net.SocksSocketImpl)
            at java.net.ServerSocket.implAccept(ServerSocket.java:450)
            at com.sun.net.ssl.internal.ssl.SSLServerSocketImpl.accept(SSLServerSocketImpl.java:259)
            at com.zimbra.cs.tcpserver.TcpServer.run(TcpServer.java:185)
            at com.zimbra.cs.pop3.Pop3Server.run(Pop3Server.java:75)
            at java.lang.Thread.run(Thread.java:595)
    
    "Pop3Server" prio=1 tid=0x08516df8 nid=0x7579 runnable [0x88448000..0x884491b0]
            at sun.nio.ch.ServerSocketChannelImpl.accept0(Native Method)
            at sun.nio.ch.ServerSocketChannelImpl.accept(ServerSocketChannelImpl.java:145)
            - locked <0x9644bc68> (a java.lang.Object)
            at sun.nio.ch.ServerSocketAdaptor.accept(ServerSocketAdaptor.java:84)
            - locked <0x9644bc60> (a java.lang.Object)
            at com.zimbra.cs.tcpserver.TcpServer.run(TcpServer.java:185)
            at com.zimbra.cs.pop3.Pop3Server.run(Pop3Server.java:75)
            at java.lang.Thread.run(Thread.java:595)
    
    "LmtpServer" prio=1 tid=0x08250f08 nid=0x7578 runnable [0x884c9000..0x884ca130]
            at sun.nio.ch.ServerSocketChannelImpl.accept0(Native Method)
            at sun.nio.ch.ServerSocketChannelImpl.accept(ServerSocketChannelImpl.java:145)
            - locked <0x96519530> (a java.lang.Object)
            at sun.nio.ch.ServerSocketAdaptor.accept(ServerSocketAdaptor.java:84)
            - locked <0x96519528> (a java.lang.Object)
            at com.zimbra.cs.tcpserver.TcpServer.run(TcpServer.java:185)
            at com.zimbra.cs.lmtpserver.LmtpServer.run(LmtpServer.java:60)
            at java.lang.Thread.run(Thread.java:595)
    
    "FileLogWriter.FsyncThread" prio=1 tid=0x085c0df8 nid=0x7577 sleeping[0x8854a000..0x8854b0b0]
            at java.lang.Thread.sleep(Native Method)
            at com.zimbra.cs.redolog.logger.FileLogWriter$FsyncThread.run(FileLogWriter.java:471)
    
    "IndexWritersSweeper" prio=1 tid=0x083f54d8 nid=0x756e in Object.wait() [0x885cb000..0x885cbfb0]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x965152b8> (a com.zimbra.cs.index.MailboxIndex$IndexWritersSweeperThread)
            at com.zimbra.cs.index.MailboxIndex$IndexWritersSweeperThread.run(MailboxIndex.java:538)
            - locked <0x965152b8> (a com.zimbra.cs.index.MailboxIndex$IndexWritersSweeperThread)
    
    "Thread-4" daemon prio=1 tid=0x08188678 nid=0x7528 waiting on condition [0x8864c000..0x8864cf30]
            at java.lang.Thread.sleep(Native Method)
            at org.apache.log4j.helpers.FileWatchdog.run(FileWatchdog.java:95)
    
    "Thread-2" daemon prio=1 tid=0x08768aa8 nid=0x7526 in Object.wait() [0x8875f000..0x8875fe30]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x963f75e8> (a com.sun.jndi.ldap.pool.PoolCleaner)
            at com.sun.jndi.ldap.pool.PoolCleaner.run(PoolCleaner.java:36)
            - locked <0x963f75e8> (a com.sun.jndi.ldap.pool.PoolCleaner)
    
    "Timer-0" daemon prio=1 tid=0x08740078 nid=0x7525 in Object.wait() [0x887e1000..0x887e11b0]
            at java.lang.Object.wait(Native Method)
            at java.util.TimerThread.mainLoop(Timer.java:509)
            - locked <0x963f6090> (a java.util.TaskQueue)
            at java.util.TimerThread.run(Timer.java:462)
    
    "Low Memory Detector" daemon prio=1 tid=0x080c62a0 nid=0x73f5 runnable [0x00000000..0x00000000]
    
    "CompilerThread0" daemon prio=1 tid=0x080c4d08 nid=0x73f4 waiting on condition [0x00000000..0x8964da18]
    
    "Signal Dispatcher" daemon prio=1 tid=0x080c3e50 nid=0x73f3 runnable [0x00000000..0x00000000]
    
    "Finalizer" daemon prio=1 tid=0x080b9590 nid=0x73f2 in Object.wait() [0x8994f000..0x8994ff30]
            at java.lang.Object.wait(Native Method)
            at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:116)
            - locked <0x96080768> (a java.lang.ref.ReferenceQueue$Lock)
            at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:132)
            at java.lang.ref.Finalizer$FinalizerThread.run(Finalizer.java:159)
    
    "Reference Handler" daemon prio=1 tid=0x080b8880 nid=0x73f1 in Object.wait() [0x899d0000..0x899d0eb0]
            at java.lang.Object.wait(Native Method)
            - waiting on <0x96080690> (a java.lang.ref.Reference$Lock)
            at java.lang.Object.wait(Object.java:474)
            at java.lang.ref.Reference$ReferenceHandler.run(Reference.java:116)
            - locked <0x96080690> (a java.lang.ref.Reference$Lock)
    
    "main" prio=1 tid=0x0805beb0 nid=0x73df runnable [0xbfffd000..0xbfffd7b8]
            at java.net.PlainSocketImpl.socketAccept(Native Method)
            at java.net.PlainSocketImpl.accept(PlainSocketImpl.java:384)
            - locked <0x966166f8> (a java.net.SocksSocketImpl)
            at java.net.ServerSocket.implAccept(ServerSocket.java:450)
            at java.net.ServerSocket.accept(ServerSocket.java:421)
            at org.apache.catalina.core.StandardServer.await(StandardServer.java:362)
            at org.apache.catalina.startup.Catalina.await(Catalina.java:600)
            at org.apache.catalina.startup.Catalina.start(Catalina.java:560)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:585)
            at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:271)
            at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:409)
    
    "VM Thread" prio=1 tid=0x080b5c18 nid=0x73ec runnable
    
    "VM Periodic Task Thread" prio=1 tid=0x080c7778 nid=0x73f6 waiting on condition
    
    Apr 5, 2006 8:41:10 AM org.apache.coyote.http11.Http11Protocol pause
    INFO: Pausing Coyote HTTP/1.1 on http-7080
    Apr 5, 2006 8:41:10 AM org.apache.coyote.http11.Http11Protocol pause
    INFO: Pausing Coyote HTTP/1.1 on http-7443
    Apr 5, 2006 8:41:10 AM org.apache.coyote.http11.Http11Protocol pause
    INFO: Pausing Coyote HTTP/1.1 on http-7071
    Apr 5, 2006 8:41:11 AM org.apache.catalina.core.StandardService stop
    INFO: Stopping service Catalina
    Apr 5, 2006 8:41:11 AM org.apache.coyote.http11.Http11Protocol destroy
    INFO: Stopping Coyote HTTP/1.1 on http-7080
    Apr 5, 2006 8:41:11 AM org.apache.coyote.http11.Http11Protocol destroy
    INFO: Stopping Coyote HTTP/1.1 on http-7443
    Apr 5, 2006 8:41:11 AM org.apache.coyote.http11.Http11Protocol destroy
    INFO: Stopping Coyote HTTP/1.1 on http-7071
    I must also add that zimbra admin port is 7071, http port is 7080 and https port is 7443.

    Sincerely,

    Chintan.

  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    Does it die right after you start it? Or after some time?
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
    czaveri's Avatar
    czaveri is offline Former Zimbran
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    Actually when I start Zimbra, it is only the LDAP that starts. No other services are started. But when I rebooted the server, I noticed the following:

    [root@parshwanath ~]# ps ax | grep zimbra
    7081 ? S 0:00 initlog -q -c /etc/rc3.d/S99zimbra start
    7082 ? S 0:00 /bin/bash /etc/rc3.d/S99zimbra start
    7083 ? S 0:00 su - zimbra -c zmcontrol startup
    7270 pts/0 S+ 0:00 grep zimbra
    [root@parshwanath ~]#

    and this does not change ... even after 5 mins or more

    Editing this message to add the below output:

    Code:
    [root@parshwanath ~]# /etc/rc.d/init.d/zimbra restart
    Host domain.net
            Stopping antispam...Done
            Stopping antivirus...Done
            Stopping ldap...Done
            Stopping logger...Done
            Stopping mailbox...Done
            Stopping mta...Done
            Stopping snmp...Done
            Stopping spell...Done
    Host domain.net
            Starting ldap...Done.
    [root@parshwanath ~]#
    Last edited by czaveri; 04-05-2006 at 09:09 AM.

  4. #4
    czaveri's Avatar
    czaveri is offline Former Zimbran
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    It dies after some time.

    Now, when I restarted Zimbra, it shows (after 15 mins), the following processes:

    Code:
    [root@parshwanath ~]# ps ax | grep zimbra
     7081 ?        S      0:00 initlog -q -c /etc/rc3.d/S99zimbra start
     7082 ?        S      0:00 /bin/bash /etc/rc3.d/S99zimbra start
     7083 ?        S      0:00 su - zimbra -c zmcontrol startup
     8065 ?        Ssl    0:00 /opt/zimbra/openldap-2.2.28/libexec/slapd -l LOCAL0 -4 -u zimbra -h ldaps:// ldap://:389/ -f /opt/zimbra/conf/slapd.conf
     9169 ?        Ss     0:00 /usr/bin/perl /opt/zimbra/bin/zmstatuslog
     9176 ?        S      0:00 /usr/bin/perl /opt/zimbra/bin/zmcontrol status
     9188 ?        S      0:00 sh -c /opt/zimbra/bin/zmprov gs domain.net 2>/dev/null
     9189 ?        Sl     0:00 /opt/zimbra/java/bin/java -client -Xmx256m -Dzimbra.home=/opt/zimbra -Djava.library.path=/opt/zimbra/lib/jars -Djava.ext.dirs=/opt/zimbra/java/jre/lib/ext:/opt/zimbra/lib/jars com.zimbra.cs.account.ProvUtil gs domain.net
     9204 pts/0    S+     0:00 grep zimbra
    [root@parshwanath ~]#
    But I cannot access the web interface - neither Admin nor User.
    Last edited by czaveri; 04-05-2006 at 12:07 PM.

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    My questions would be, what happened four days ago? Did you install anything new or does your system do an automatic update?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    KevinH's Avatar
    KevinH is offline Expert Member
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    Do you have a firewall, iptables, or SELinux enabled? This behaviour I've seen before when zimbra can't contact LDAP.

    Try these commands:

    Code:
    host `hostname`
    zmhostname
    telnet `hostname` 389
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  7. #7
    czaveri's Avatar
    czaveri is offline Former Zimbran
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    Thank-you for your reply Kevin. Here is the result:

    Code:
    [zimbra@parshwanath ~]$ host `hostname`
    parshwanath.domain.net has address 192.168.1.12
    parshwanath.domain.net mail is handled by 0 parshwanath.domain.net.
    [zimbra@parshwanath ~]$ zmhostname
    domain.net
    [zimbra@parshwanath ~]$ telnet `hostname` 389
    Trying 192.168.1.12...
    Connected to parshwanath.domain.net (192.168.1.12).
    Escape character is '^]'.
    Connection closed by foreign host.
    [zimbra@parshwanath ~]$
    Yes, I have iptables, but they aren't blocking these ports. I haven't made any changes to rules in many days. (I checked this again right now). Telnet to port 389 works. I haven't done any thing new except adding 4 more domains yesterday - so, in all I have 7 domains and 20 users spread over these domains.

    phoenix: This problem is not 4 days old - this instance of Zimbra was installed 4 days back and it was functioning well until today afternoon... when nothing happened... and I noticed that my connection to mail server was refused. So, I decided to check and noticed, Zimbra had died.
    Last edited by czaveri; 04-05-2006 at 11:08 AM.

  8. #8
    KevinH's Avatar
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    Let's get a stack of the running ProvUtil command. Can you try:

    kill -QUIT 9189

    Or whatever the pid is of the java process calling ProvUtil.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  9. #9
    czaveri's Avatar
    czaveri is offline Former Zimbran
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    Hello Kevin,

    It works! I think it could be something like this...

    I installed Zimbra 4 days back. Then I setup firewall while Zimbra was running. I had kept port 636 open but not 389. And, I think due to some reason Zimbra crashed today afternoon. I tried to start it but didn't start because I think Zimbra might be needing the port 389 open when it starts and probably can do with port 636 when running... am I right here? Also, when I did telnet to 389 it was from inside the firewall so it worked.

    Am I guessing it correctly?

    Thank-you very much for your time and support,

    I am confident, Zimbra is at the pinnacle of Open Source Email Systems, today.

    Sincerely,

    Chintan Zaveri.

  10. #10
    KevinH's Avatar
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    It makes sense. I think there are some hard coded 389 LDAP port refs. If you'd like file a bugzilla issue and we'll add it to the stack to take a deeper look.

    Glad your back running.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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    Replies: 13
    Last Post: 08-14-2007, 08:55 AM
  3. upgrade woes -made into new thread
    By JustinHarlow in forum Installation
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    Last Post: 06-08-2007, 12:11 PM
  4. Mail logs
    By Rick Baker in forum Installation
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    Last Post: 01-17-2006, 04:33 PM
  5. Replies: 1
    Last Post: 11-23-2005, 01:35 PM

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