problem zimbra upgrade

[uxmax]

Hello,
i just upgraded (5.8->5.0.10) our zimbra server without any problems (configuration complete.. press -a- to apply
but it looks like there is a problem with the mailbox


zimbra@mail:~$ zmcontrol status
Host mail.mailserver.com
ldap Running
logger Running
mailbox Stopped
zmmailboxdctl is not running
mta Running
snmp Running
spell Running
stats Running


i checked all log files in /opt/zimbra/logs/ but i dont see any problems (from my POV) except:

zmmailboxd.out:

1063 INFO [Shutdown] log - Shutdown hook executing
1063 INFO [Shutdown] log - Shutdown hook complete
CompilerOracle: exclude com/zimbra/cs/session/SessionMap putAndPrune
CompilerOracle: exclude com/zimbra/cs/mailbox/MailItem delete
0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
Zimbra server reserving server socket port=7110 bindaddr=null ssl=false
Zimbra server reserving server socket port=7995 bindaddr=null ssl=true
Zimbra server reserving server socket port=7143 bindaddr=null ssl=false
Zimbra server reserving server socket port=7993 bindaddr=null ssl=true
Zimbra server reserving server socket port=7025 bindaddr=null ssl=false
714 WARN [main] log - Config error at
714 WARN [main] log - Config error at
715 WARN [main] log - EXCEPTION
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.mortbay.xml.XmlConfiguration.call(XmlConfigura tion.java:534)
at org.mortbay.xml.XmlConfiguration.configure(XmlConf iguration.java:244)
at org.mortbay.xml.XmlConfiguration.refObj(XmlConfigu ration.java:638)
at org.mortbay.xml.XmlConfiguration.configure(XmlConf iguration.java:252)
at org.mortbay.xml.XmlConfiguration.configure(XmlConf iguration.java:206)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:968)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
Caused by: java.net.BindException: Address already in use
at sun.nio.ch.Net.bind(Native Method)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSock etChannelImpl.java:119)
at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAd aptor.java:59)
at org.mortbay.jetty.nio.SelectChannelConnector.open( SelectChannelConnector.java:211)
... 17 more
716 WARN [main] log - Nested in java.lang.reflect.InvocationTargetException:
java.net.BindException: Address already in use
at sun.nio.ch.Net.bind(Native Method)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSock etChannelImpl.java:119)
at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAd aptor.java:59)
at org.mortbay.jetty.nio.SelectChannelConnector.open( SelectChannelConnector.java:211)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.mortbay.xml.XmlConfiguration.call(XmlConfigura tion.java:534)
at org.mortbay.xml.XmlConfiguration.configure(XmlConf iguration.java:244)
at org.mortbay.xml.XmlConfiguration.refObj(XmlConfigu ration.java:638)
at org.mortbay.xml.XmlConfiguration.configure(XmlConf iguration.java:252)
at org.mortbay.xml.XmlConfiguration.configure(XmlConf iguration.java:206)
at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:968)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.mortbay.start.Main.invokeMain(Main.java:183)
at org.mortbay.start.Main.start(Main.java:497)
at org.mortbay.start.Main.main(Main.java:115)
717 INFO [Shutdown] log - Shutdown hook executing
717 INFO [Shutdown] log - Shutdown hook complete

Caused by: java.net.BindException: Address already in use ?? which ports ?

So anyway way to fix that ?

or is there a way of a fresh reinstall and migrate all of my users/mailboxes and settings ?

thank you
uxmax

[soxfan]

Have you tried 'zmcontrol stop'; 'zmcontrol start' and/or rebooted the server? First thing I would do before trying a reinstall or anything like that.

[uxmax]

yes, restarted services, re-upgraded the server, restarted my debian box
deleted all pidfiles after zmcontrol stop and the mailbox started without problems..hmm even the login in zimbra admin webpanel is working again but after the log-in i get this error message:

Mail: mountpoint loop detected Fehlercode: service.TOO_MANY_HOPS Method: GetAccountRequest Details:soap:Sender

I see 3 server with different settings now and failed to delete one of those..

the same error message appears when clicking/browsing my Account Emails.

edit
mailbox.log:

com.zimbra.common.service.ServiceException: mountpoint loop detected
ExceptionId:btpool0-19:1225373247267:8296d72c2a7a80b3
Code:service.TOO_MANY_HOPS
at com.zimbra.common.service.ServiceException.TOO_MAN Y_HOPS(ServiceException.java:308)
at com.zimbra.soap.ZimbraSoapContext.(ZimbraSoapContext.java:157)
at com.zimbra.soap.DocumentHandler.proxyRequest(Docum entHandler.java:404)
at com.zimbra.cs.service.admin.AdminDocumentHandler.p roxyIfNecessary(AdminDocumentHandler.java:116)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:402)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

[soxfan]

Mail: mountpoint loop detected Fehlercode: service.TOO_MANY_HOPS Method: GetAccountRequest Details:soap:Sender

TOO_MANY_HOPS kind of sounds like a DNS issue to me. Did you change anything else on the server pre/post-install, like IP address, host name, DNS servers, etc.?

[uxmax]

yes i changed my hostname.. configured it with
ZmSetServerName - Zimbra :: Wiki
/opt/zimbra/libexec/zmsetservername NEW_HOSTNAME

i guess i have to delete the other 2 servers?

is there no easy way to backup my user/mailboxes and just reinstall the server from scratch?

anyway thank you for your reply

[soxfan]

yes i changed my hostname.. configured it with
ZmSetServerName - Zimbra :: Wiki
/opt/zimbra/libexec/zmsetservername NEW_HOSTNAME

When did you make this change? Before or after the upgrade? Have you tried just setting it back to the previous hostname to see if you can at least get things working again?

i guess i have to delete the other 2 servers?

I'm a little confused here. How many servers did you upgrade? Did you try adding new servers to the environment after the upgrade?

is there no easy way to backup my user/mailboxes and just reinstall the server from scratch?

Do you have a backup from prior to the upgrade?

[uxmax]

Originally Posted by soxfan

When did you make this change? Before or after the upgrade? Have you tried just setting it back to the previous hostname to see if you can at least get things working again?

I'm a little confused here. How many servers did you upgrade? Did you try adding new servers to the environment after the upgrade?

Do you have a backup from prior to the upgrade?

- after the upgrade.. yes i set back the hostname but can't connect the zimbraAdmin anymore..
- i have only one server configured with 5 domains / 50 users
(i was confused too .. maybe they have been created by re-upgrading)
- unfortunately, no backups

[soxfan]

- after the upgrade.. yes i set back the hostname but can't connect the zimbraAdmin anymore..
- i have only one server configured with 5 domains / 50 users
(i was confused too .. maybe they have been created by re-upgrading)

So, was the system working after the upgrade, but then broke after you made the hostname change? Also, after the upgrade you are seeing two extra servers in the Admin console?

[uxmax]

the server was not working after the upgade and i see 2 extra server in the admin panel, yes. i don't think i can fix it before xmas .. backup for the win ;(
anyone got a backup script to just extract mailboxes and stuff by any chance?

[uxmax]

ok just did a fresh install of 5.0.10. everything is working fine now.
so again is there any solution importing mails/users from my old zimbra folder (mysql).. ?

btw if i backup /opt/zimbra and an upgrade fail i just move my backup zimbra folder in /opt/zimbra and thats it ?