user account trooubleshooting

[Nelson Pereira]

One of my email account (user) cannot login to his mailbox. He gets this error: The username or password is incorrect. Verify that CAPS LOCK is not on, and then retype the current username and password.

I reset his password but it didn't fix his problem. I'm running Zimbra on my Ubuntu OS. Please help me.

Nelson Pereira

[uxbod]

Welcome to the forums

Is this using the short name eg. john or the long name with domain john@domain.com ? If short have you tried with the logname, and have you checked in /opt/zimbra/log/audit.log for any errors ?