Upgraded to 5.0.9 from 4.5.10 - Now web client does not work ?

[lchrist]

Hi all,

I just upgraded to 5.0.9 (10.4 OS X platform) a couple of hours ago, and for some reason the web client does not work anymore. Restarted services and even rebooted the system, but it still does not work.

I'm getting the "usual" "A network service error has occurred (zclient/io)" for both firefox 3 and for Apple Safari. Tried all "versions" (ajax, default, HTML).

Admin pages work, and external imap clients work without any problems.

when looking at the /opt/zimbra/log/mailbox.log i get the following error:

2008-10-01 23:52:38,195 INFO [btpool0-10] [ip=127.0.0.1;] soap - GetDomainInfoRequest
2008-10-01 23:52:49,432 WARN [btpool0-1] [] webclient - local exception
com.zimbra.cs.zclient.ZClientException: invoke unable to parse response:

Not Found

The requested URL /service/soap was not found on this server.

Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.

---

Apache/1.3.41 Server at localhost Port 16080

ExceptionId:btpool0-1:1222897969432:8c319a07d3eb1222
Code:zclient.IO_ERROR
at com.zimbra.cs.zclient.ZClientException.IO_ERROR(ZC lientException.java:47)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:530)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:520)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMai lbox.java:465)
at com.zimbra.cs.zclient.ZMailbox.(ZMailbox.java:375)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox .java:324)
at com.zimbra.cs.taglib.tag.LoginTag.doTag(LoginTag.j ava:123)
at org.apache.jsp.public_.login_jsp._jspService(login _jsp.java:277)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
at org.mortbay.jetty.servlet.DefaultServlet.doPost(De faultServlet.java:496)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:283)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.soap.SoapParseException: unable to parse response:

Not Found

The requested URL /service/soap was not found on this server.

Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.

---

Apache/1.3.41 Server at localhost Port 16080

at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:216)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:297)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:526)
... 50 more

But have no idea what might be wrong !

Any pointers ??

Thanks in advance,

Lasse,

[dwmtractor]

Have you tried logging in from a different computer (on your LAN)? You might find that you need to either (1) clear your browser cache, or (2) delete and re-import the SSL certificate for the page to show, since changes that happen during upgrade sometimes make a browser think it's seeing a hacked page. Unfortunately, browsers often give you a 404 rather than the honest answer that it thinks the server is hacked. . .

[lchrist]

This is from the mailbox log. So it is definitely Zimbra who's giving me the error.

[KevinH]

looks like you've got some custom port setting to port 16080. You should verify you've got it set right or go back to the defaults to make it work again.