Upgrade to 5.0.10 freezes on CentOS 5.2

[xistenz]

I have been running Zimbra 4.5.x OS edition for close to a year now with no issues on CentOS 5.x

Today I decided to try upgrading it to 5.0.10. Towards the end of the installation, it says

Checking for deprecated zimlets...

and goes no further.

Here is an excerpt from the (attached) installation log:

:
:
Fri Sep 26 11:13:31 2008 Starting servers...
Fri Sep 26 11:13:31 2008 *** Running as zimbra user: /opt/zimbra/bin/zmcontrol start
Host mail.lionspride.co.za
Starting logger...Done.
Starting mailbox...Done.
Starting imapproxy...FAILED
Password:
nginx is not running
memcached is not running


Starting antispam...Done.
Starting antivirus...FAILED
amavisd already running: pid 13701
cp: cannot stat `/opt/zimbra/clamav/db/daily.cvd.init': Permission denied
cp: cannot stat `/opt/zimbra/clamav/db/main.cvd.init': Permission denied
/opt/zimbra/bin/zmclamdctl: line 82: /opt/zimbra/clamav/bin/freshclam: Permission denied
clamd failed to start


Starting snmp...Done.
Starting spell...Done.
Starting mta...Done.
Starting stats...Done.
Fri Sep 26 11:21:03 2008 done.
Fri Sep 26 11:21:03 2008 checking isEnabled zimbra-store
Fri Sep 26 11:21:03 2008 zimbra-store is enabled
Fri Sep 26 11:21:03 2008 Checking for deprecated zimlets...
Fri Sep 26 11:21:04 2008 ldap bind done for uid=zimbra,cn=admins,cn=zimbra
Fri Sep 26 11:21:05 2008 processing ldap search results
Fri Sep 26 11:21:05 2008 Removing com_zimbra_search
Fri Sep 26 11:21:05 2008 *** Running as zimbra user: /opt/zimbra/bin/zmzimletctl undeploy com_zimbra_search

Now I noticed that imapproxy failed to start and that permission was denied on the ClamAV definition files.

Where can I begin troubleshooting?

[jptech]

mine did the same thing. I simply stopped the zimbra service by 'zmcontrol stop' and then it finished looking for deprecated zimlets. then I restarted the service with 'zmcontrol start'

[xistenz]

I'm still struggling with this. If I run zmprov gcf zimbraMailPort, this is the result:

[zimbra@mail root]$ zmprov gcf zimbraMailPort
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)

I'm seeing this connection refused error in the installation logs as well.

Apache is not running, nor is any other MTA. I've also tried installing the latest Sun JAVA JDK

As I've said before, it's been running happily for several months already.

[sergioag]

Try the following:

- Run zmcontrol shutdown
- Run: rpm -e zimbra-apache zimbra-proxy zimbra-core zimbra-snmp zimbra-ldap zimbra-spell zimbra-logger zimbra-store zimbra-mta
- Restart the server
- Try to install again.

If it doesn't work, attach your setup log file here.

Best regards,

Sergio Aguayo

[xistenz]

Will removing the packages remove all the users and their mail?

[xistenz]

An interesting development:

I removed Zimbra completely (after backing-up, of course) and ran the installation again.

I get this message:

DNS ERROR resolving MX for mail.xxxxx.xxx
It is suggested that the domain name have an MX record configured in DNS
Change domain name? [Yes]

But if I run "dig xxxxxxx.xxx"

[root@mail zcs]# dig xxxxxxx.xxx

; <<>> DiG 9.3.4-P1 <<>> xxxxxxx.xxx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64866
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;xxxxxxx.xxx.              IN      A

;; ANSWER SECTION:
xxxxxxx.xxx.       4542    IN      A       41.204.218.xx <-- Correct IP

;; AUTHORITY SECTION:
xxxxxxx.xxx.       4651    IN      NS      ns3.zoneedit.com.
xxxxxxx.xxx.       4651    IN      NS      ns9.zoneedit.com.

;; ADDITIONAL SECTION:
ns3.zoneedit.com.       70907   IN      A       76.74.236.21
ns9.zoneedit.com.       20070   IN      A       66.240.231.42

;; Query time: 21 msec
;; SERVER: 196.22.132.202#53(196.22.132.202)
;; WHEN: Sat Sep 27 10:50:56 2008
;; MSG SIZE  rcvd: 130

The IP address is correct.

Running nslookup:

[root@mail zcs]# nslookup
> set type=mx
> xxxxxxxx.xxx
Server:         196.22.132.202
Address:        196.22.132.202#53

Non-authoritative answer:
xxxxxxxx.xxx        mail exchanger = 0 mail.xxxxxxxx.xxx. <-- Correct MX record

Authoritative answers can be found from:
xxxxxxxx.xxx        nameserver = ns3.zoneedit.com.
xxxxxxxx.xxx        nameserver = ns9.zoneedit.com.
mail.xxxxxxxx.xxx   internet address = 41.204.218.xx
ns3.zoneedit.com        internet address = 76.74.236.21
ns9.zoneedit.com        internet address = 66.240.231.42
> exit

Hosts file:

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1		localhost.localdomain localhost
41.204.218.xx	mail.xxxxxxxx.xxx mail
::1		localhost6.localdomain6 localhost6

Running host xxxxxxxx.xxx

[root@mail zcs]# host xxxxxxxx.xxx
xxxxxxxx.xxxa has address 41.204.218.xx
xxxxxxxx.xxx mail is handled by 0 mail.xxxxxxxx.xxx.
[root@mail zcs]#

What am I missing?

[sergioag]

Hi

The error shows that no mx exists for mail.xxxxxx.xxx, but has nothing to do with the mx for xxxxxx.xxx. When given the chance to change your domain, answer yes and put only the domain (without the "mail." on it). That should make it work.

Best regards,

Sergio Aguayo