New Installation of Zimbra

[dmode]

Hi,

I just installed Zimbra on Fedora Core 4 and am having a few concerns.

First concern during the finish up of the installation after it states;

Configuration Complete. I receive an error as Zimbra continues to install. The Error states;

ERROR: Service.failure (system failure: getDirectContext) (cause:javax.naming.Communication Exception myhostname.com:389

The installation continued without any other issues.

Once I completed the installation task, I opened the admin.pdf. It noted to go to;
https://www.myhost.com:7071

When I try to get to the host I get an error: The conection was refused by myhostname.com

I also tried with just http.

I'm not sure what needs to be configured to get to the admin console.

Thanks in advance.

dmode

[phoenix]

Have you searched the forums for that error? Have you got your hosts file set-up correctly? Does your hostname resolve via DNS? Have you also disabled any firewall or SElinux on your system? I'm assuming that you changed the 'myhostname.com' in the messages you posted? If that's what it actually said you need to look at the Zimbra Quick intsall guide.

[dmode]

Originally Posted by phoenix

Have you searched the forums for that error? Have you got your hosts file set-up correctly? Does your hostname resolve via DNS? Have you also disabled any firewall or SElinux on your system? I'm assuming that you changed the 'myhostname.com' in the messages you posted? If that's what it actually said you need to look at the Zimbra Quick intsall guide.

In following the quickstart guide, this is what my hosts file looks like:

# Do not remove the following line, or various programs
# that require network functionality will fail.

127.0.0.1 localhost.localdomain localhost

I did have it configured prior to install as

127.0.0.1 hostname.localdomain.com hostname

That did not work, so I reverted to what the install guide mentioned which is listed above.


I looked through the forums regarding attaching to port 7071 admin console, I looked throught he Quick Installation guide and followed those instructions carefully, however, something noted was it said during the installation you cannot have any other services running, e.g. web server? apache? That was running during the install. I'm not sure if that is what generated the error after the install that I mentioned in my previous post.

I have searched the forums for that error and have turned off my firewall with the same result. I have turned on my firewall allowing ports 443, 7071, 80 and 25 for incoming traffic with the same result.

This is a new implementation, I'm not sure how to turn OFF SELINUX.

Yes, I changed the myhostname.com to be more politically correct for this post, the realname.com is in my configuration.

Interestingly, I went into the Service Configuration and cannot restart Zimbra. Here is what I noted when trying to start Zimbra:

Zimbra mail service
zimbra failed. The error was: Host myhost.com


Cannot determine services - exiting

Should I un-install Zimbra? How is it un-installed as I did not see that covered in the quick installation guide. Perhaps I am missing something here..

[shanson]

Have you checked that all your services are running with "zmcontrol status"? You have to run that as user "zimbra" as noted in the Quick Start guide.

It sounds like the LDAP service didn't start, which seems to be a common problem for first-time installs (it happened to me as well . Double check that your /etc/hosts matches the example in the Quick Start guide.

[dmode]

Originally Posted by shanson

Have you checked that all your services are running with "zmcontrol status"? You have to run that as user "zimbra" as noted in the Quick Start guide.

It sounds like the LDAP service didn't start, which seems to be a common problem for first-time installs (it happened to me as well . Double check that your /etc/hosts matches the example in the Quick Start guide.

Okay. Thanks, Yes. I'm a first time installer. and am quite excited to see the product. I did miss a few steps, and got fetchmail installed, the installer sees that now that I'm re-installing. I have followed the steps exactly now. I will give this another try and see what happens.

I did make the necessary changes to the hosts file. One thing mentioned, I made the FQDN host.domain.com --- I believe that to be a correct synopsis here.

Thanks..

[dmode]

I got the following error:

*** CONFIGURATION COMPLETE - press 'a' to apply
Select from menu, or press 'a' to apply config (? - help) a
Save configuration data to a file? [Yes] y
Save config in file: [/opt/zimbra/config.28354]
Saving config in /opt/zimbra/config.28354...Done
The system will be modified - continue? [No] Y
Operations logged to /tmp/zmsetup.log.28354
Setting local config values...Done
Creating SSL certificate...Done
Initializing ldap...FAILED (512)


ERROR



Configuration failed

Please address the error and re-run /opt/zimbra/libexec/zmsetup.pl to
complete the configuration

Hmm... What to do now? Complete un-install and re-install? I will start there and see if that fixes anything. BTW this is a fresh build with Fedora 4 Core.

In doing so I receive the following result now:

Main menu

1) Hostname: myhost.com
2) Ldap master host: myhost.com
3) Ldap port: 389
4) Ldap password: set
r) Start servers after configuration yes
s) Save config to file
x) Expand menu
q) Quit

Address unconfigured (**) items or correct ldap configuration (? - help) s

Save config in file: [/opt/zimbra/config.31671]
Saving config in /opt/zimbra/config.31671...Done
Checking ldap on myhost.com:389...FAILED ( ldap_bind: Can't contact LDAP server (-1) )
Checking ldap on myhost.com:389...FAILED ( ldap_bind: Can't contact LDAP server (-1) )

LDAP will not start, or restart when I try in services.

[marcmac]

ldap init failures are pretty well covered in the forums, and it doesn't look like you've read any of that material. I think there's a wiki page, too.

[dmode]

Originally Posted by marcmac

ldap init failures are pretty well covered in the forums, and it doesn't look like you've read any of that material. I think there's a wiki page, too.

I won't bother asking for any more help. My company is no longer interested in your product. My management told me to give up now.

RE: Lack of support.

Thank you for allowing me to evaluate your product.

[KevinH]

Originally Posted by dmode

I won't bother asking for any more help. My company is no longer interested in your product. My management told me to give up now.

RE: Lack of support.

Thank you for allowing me to evaluate your product.

We love questions and if you've spent anytime searching the forums see we try to help everyone who has done some homework. Coming here on a Saturday getting responses in a few minutes seems like pretty good *FREE* support to me. Especially since every question you asked is well covered with a couple searches and has pages of help/troubleshooting text on the wiki.

[jholder]

Dear Mr. dmode,
I have been with Zimbra (as a sysadmin) since their very first public beta.

MarcMac, KevinH, and AndyfromZimbra have been nothing but gracious as far as support goes.

With all do respect, myself (and others) have been around much longer than you have, and have been beneficiary of much support.

Perhaps you should study LDAP before trying to administrate a product that requires a little more knowledge than ctrl-alt-del.

Perhaps you'll like outlook.

THERE ARE 200 POSTS about that problem!!!!!

(http://www.zimbra.com/forums/search.php?searchid=100809)

Guys from Zimbra, your welcome to cut this post...but you have been so good to us in the Zimbra community, and it makes me mad!

On another note: 1,999 MEMBERS WOOT!