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Thread: Impossible to compose HTML message with Internet Explorer

  1. #1
    fpugnere is offline New Member
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    Default Impossible to compose HTML message with Internet Explorer

    Hello,

    I've just upgraded Zimbra network edition, from 4.5.10 to 5.0.6. Everything went well, except for this new bug that appeared:

    It happens only with Internet explorer (tested on 6 and 7), but not with Firefox, and only with certain accounts, mostly the ones that were created a long time ago, before the upgrade, but not all. It happens on any pc I have tested it.

    The bug in question is that when you want to compose a new message, in HTML format, when you type anything in the body, it gets deleted ride away. It's like if the backspace key was stuck (but of course it's not that... I checked...). Even if I paste something, it's deleted ride away.
    If I change the option to Text format, everything works fine (but of course it's in text format, and my customers want html ), and if I go back to HTML format, you can't type anything anymore.

    I can't figure out the difference between the accounts that work fine, and the ones who have the bug, except maybe that the accounts created recently don't seem to have the bug. All accounts have the same COS.

    I tried, on my test server, to upgrade to 5.0.8, but the bug was still there.

    Does anybody else have this bug? What can I do to get rid of it?

    Thanks in advance,

    Francis

  2. #2
    Klug's Avatar
    Klug is offline Moderator
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    Bienvenue/welcome.

    It seems this was fixed in 5.0.7 : Bug 28289 – cannot type mail body in IE when default set to HTML

  3. #3
    fpugnere is offline New Member
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    Quote Originally Posted by Klug View Post
    Bienvenue/welcome.

    It seems this was fixed in 5.0.7 : Bug 28289 – cannot type mail body in IE when default set to HTML
    Hi,

    I think it's a different bug:

    User cannot type in the mail body editor. The cursor always move back to the previous field.
    When I type in the body editor, the cursor stays there, but everything I type is deleted.

    Thanks for the answer anyway.

    Francis

  4. #4
    Klug's Avatar
    Klug is offline Moderator
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    Quote Originally Posted by fpugnere View Post
    When I type in the body editor, the cursor stays there, but everything I type is deleted.
    This looks like this bug, that is marked as a dupe of the one I posted above : Bug 23993 – Compose as HTML is not working when "as HTML" is set by default

  5. #5
    bdial's Avatar
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    Have you definately determined it's an account problem. Like do you get different behavior in IE on the same machine using different accounts? And a person who has the problem has the problem no matter what machine they use?

    A long shot but you could do a zmprov ga and get all the account attributes for an account that works and one that doesn't, line them up side by side and loook for any diffferences that might clue you in

  6. #6
    fpugnere is offline New Member
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    Quote Originally Posted by Klug
    This looks like this bug, that is marked as a dupe of the one I posted above : Bug 23993 – Compose as HTML is not working when "as HTML" is set by default
    Yes this looks more like it, but I don't see how this bug is a duplicate of the other one. Is there any progress on this? It says it's closed and that it was corrected in 5.0.7, but I tried to upgrade to 5.0.8 on my test server, and I still have this bug.


    Quote Originally Posted by bdial View Post
    Have you definately determined it's an account problem. Like do you get different behavior in IE on the same machine using different accounts? And a person who has the problem has the problem no matter what machine they use?

    A long shot but you could do a zmprov ga and get all the account attributes for an account that works and one that doesn't, line them up side by side and loook for any diffferences that might clue you in
    Yes this is definitely an account problem. On the same computer, if I login as user A, I have the problem, but if I login as user B, I don't have the problem. I've tried user A on 3 different machines, and there is the bug each time.

    Here's a diff of the output of zmprov ga for a user who has the problem (njosic), and one who hasn't (num) :

    PHP Code:
    1,4c1,6
    # name num@office.ictelecom.fr
    cnNumérotation
    displayNameNumérotation
    mailnum@office.ictelecom.fr
    ---
    # name njosic@office.ictelecom.fr
    cnJOSIC Nicolas
    descriptionDirecteur Commercial
    displayNameJOSIC Nicolas
    givenNameJOSIC
    mailnjosic@office.ictelecom.fr
    8
    ,9c10,12
    snNumérotation
    uidnum
    ---
    snNicolas
    uidnjosic
    userPasswordVALUE-BLOCKED
    69c72
    zimbraId4a2a2555-3355-4957-b423-5bac2e14c4ae
    ---
    zimbraId46484488-bdab-48a4-92ec-a17deb45fa76
    77c80
    ,81
    zimbraMailDeliveryAddressnum@office.ictelecom.fr
    ---
    zimbraLastLogonTimestamp20080722063515Z
    zimbraMailDeliveryAddressnjosic@office.ictelecom.fr
    83
    ,92d86
    zimbraMailSieveScript: require ["fileinto""reject""tag""flag"];
    <
    # Filetre
    < if anyof (header :contains "to" "num" ,
    <  
    header :contains "cc" "num" )
    < {
    <     
    redirect "jpavie@ictelecom.fr";
    <     
    stop;
    < }
    <
    103a98,107
    zimbraPasswordHistory1205742575497:{SSHA}+EHH+MKGrTOavT8rrOPjBspPaUqVezMU
    zimbraPasswordHistory1208339069901:{SSHA}PXV/57VfNzUO0QqrL4IA9nUsybus4Vnz
    zimbraPasswordHistory1210936213265:{SSHA}q9ieRu90DHU8OH9Efam6QGs+emLyxI0S
    zimbraPasswordHistory1213568678907:{SSHA}ITuGyjft1++8RuZ1+nZU/+0yu7bZoGxg
    zimbraPasswordHistory1195571274706:{SSHA}AqH1JmP5xJSLYdZbkmkI9G0G22j068+p
    zimbraPasswordHistory1198168764863:{SSHA}L8LQ41Owqwguwfw1Uo1/nrRltKzEvL1R
    zimbraPasswordHistory1200902374790:{SSHA}oRRAplI96FqrhAbRVgKYAj1NHawEWki2
    zimbraPasswordHistory1203005536055:{SSHA}KXIbxMukDH6W0YVZh4lgkWt5Ok8AgUC/
    zimbraPasswordHistory1203011989282:{SSHA}Qicd06WO+tPPC64esfVDf4N4SbJJoona
    zimbraPasswordHistory1203012073649:{SSHA}gw8+DerRt7R5yKtaTJSiQ+w4lBMCyxkP
    116a121
    zimbraPasswordModifiedTime20080615222438Z
    140c145
    zimbraPrefDisplayExternalImagesFALSE
    ---
    zimbraPrefDisplayExternalImagesTRUE
    142a148
    zimbraPrefForwardReplyFormattext
    150c156
    zimbraPrefHtmlEditorDefaultFontSize12pt
    ---
    zimbraPrefHtmlEditorDefaultFontSize8Impr
    171
    ,173c177,196
    zimbraPrefMailItemsPerPage25
    zimbraPrefMailPollingInterval5m
    zimbraPrefMailSignatureStyleinternet
    ---
    zimbraPrefMailItemsPerPage50
    zimbraPrefMailPollingInterval120
    zimbraPrefMailSignatureNicolas JOSIC
    Directeur des Ventes
    >
    Tel : +33(0177xxxxxx
    Fax : +33(0177xxxxxx
    GSM : +33(066xxxxxx
    >
    www.ictelecom.fr
    0825 xx xx xx
    >
    >
    >
    >
    zimbraPrefMailSignatureEnabledFALSE
    zimbraPrefMailSignatureHTML: <div><DIV>
    > <
    DIV>
    > <
    DIV></DIV></DIV></DIV></div>
    zimbraPrefMailSignatureStyleoutlook
    177
    ,184d199
    zimbraPrefOutOfOfficeReplyBonjour,
    <
    nous avons bien pris acte des informations que vous nous avez transmises.
    Nous allons procĂ©der en consĂ©quence Ă  l'ajustement de notre plan de numĂ©rotation.
    <
    < Cordialement,
    < L'
    Ă©quipe ICtelecom
    zimbraPrefOutOfOfficeReplyEnabledTRUE
    192c207
    zimbraPrefShowSearchStringFALSE
    ---
    zimbraPrefShowSearchStringTRUE
    206a222
    zimbraSignatureIdab3ffdcf-a57c-4edb-80fc-d1b86882ecfb
    208a225
    zimbraSignatureNamenjosic 
    I don't see anything strange in the diff result...

  7. #7
    mmarinuzzo is offline New Member
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    Default Can I help

    Found exactly the same problem in the last release.
    I recently upgraded two installations to ZCS 5.0.9 on Centos 5_64 and found this bug. It affects IE6 and 7, not FF and not all users.
    One installation is 4000 users multi-server, the other one is single-server 400 users.
    I tried all the skins (just in case).
    If I can help somehow...
    Last edited by mmarinuzzo; 09-01-2008 at 09:30 AM.

  8. #8
    mmarinuzzo is offline New Member
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    Default submitted new bug

    bug 28289 in bugzilla is marked as fixed for the 5.0.7 version.
    I opened a new one for version 5.0.9.
    The number is 31247.

  9. #9
    manens is offline Trained Alumni
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    Default Work around

    Hi,

    We found a work around for this bug :
    - In preferences, change language to English (United States)
    - In mail composing preference, change police size to 12pt
    - In preferences, switch back to Fr language

    The bug may be related to zimbraPrefHtmlEditorDefaultFontSize value, try this :

    zmprov ma account@domain zimbraPrefHtmlEditorDefaultFontSize 12pt

    Best regards,

    Florent Manens
    StarXpert : Expert en migration OpenOffice.org, Zimbra et Alfresco
    Last edited by manens; 09-02-2008 at 08:31 AM. Reason: account@domain was not shown

  10. #10
    mmarinuzzo is offline New Member
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    Default it works!

    Thank you Florent,

    Appling zmprov ma account@domain zimbraPrefHtmlEditorDefaultFontSize 12pt to all accounts bypassed the problem.

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