[SOLVED] Errors upgrading to 5.0.8NE

[blazeking]

I was going to update to 5.0.8 last night, so I made a full backup, zmcontrol stop, ran install.sh. On the LDAP master (running 5.0.7NE) this is the error I received:

Checking for prerequisites...
NPTL...FOUND
sudo...MISSING
libidn...MISSING
fetchmail...MISSING
gmp...MISSING
compat-libstdc++-296...MISSING
compat-libstdc++-33...MISSING
libtool-ltdl...MISSING
/usr/lib/libstdc++.so.5...FOUND
/usr/lib/libstdc++.so.6...FOUND
/usr/lib64/libstdc++.so.5...FOUND
/usr/lib64/libstdc++.so.6...FOUND
/usr/lib64/libltdl.so.3...FOUND
Prerequisite check complete.
Checking for standard system perl...
perl-5.8.8...Unable to find expected perl-5.8.8. Found version package perl is not installed instead.

###WARNING###

The suggested version of one or more packages is not installed.
This could cause problems with the operation of Zimbra.

Do you wish to continue? [N]


At that point I said No. I restarted Zimbra and held off upgrading until someone can tell me what I might have done wrong? Thanks!

[dataparadigm]

Originally Posted by blazeking

I was going to update to 5.0.8 last night, so I made a full backup, zmcontrol stop, ran install.sh. On the LDAP master (running 5.0.7NE) this is the error I received:

Checking for prerequisites...
NPTL...FOUND
sudo...MISSING
libidn...MISSING
fetchmail...MISSING
gmp...MISSING
compat-libstdc++-296...MISSING
compat-libstdc++-33...MISSING
libtool-ltdl...MISSING
/usr/lib/libstdc++.so.5...FOUND
/usr/lib/libstdc++.so.6...FOUND
/usr/lib64/libstdc++.so.5...FOUND
/usr/lib64/libstdc++.so.6...FOUND
/usr/lib64/libltdl.so.3...FOUND
Prerequisite check complete.
Checking for standard system perl...
perl-5.8.8...Unable to find expected perl-5.8.8. Found version package perl is not installed instead.

###WARNING###

The suggested version of one or more packages is not installed.
This could cause problems with the operation of Zimbra.

Do you wish to continue? [N]


At that point I said No. I restarted Zimbra and held off upgrading until someone can tell me what I might have done wrong? Thanks!

seems strange you would be able to install in the first place since several components are required for earlier versions as well. Are you sure you had a shell going with full path access? as root, etc? Just a thought.

[Bill Brock]

Are you sure you downloaded the right version of Zimbra for the Linux distro you are running?

[blazeking]

I am running this as root. I also tried the installer for 5.0.7 which I still had sitting in /root/zcs_5.0.7/, it gives me the same errors. I'm thinking maybe some automatic RedHat updates may have been installed? Although when I attempt to run the RedHat software updater within the OS to see if there are any new packages available, here's the error message that I get:

Component: pirut
Summary: TB008f8aa3 up2dateUtils.py:36:_getOSVersionAndRelease:RpmErro r: RPM error. The message was:
Could not determine what version of Red Hat Linux you are running.
If you get this error, try running

rpm --rebuilddb



Traceback (most recent call last):
File "/usr/sbin/pup", line 617, in ?
main()
File "/usr/sbin/pup", line 609, in main
pup = PackageUpdater(not options.autoapply, options.config)
File "/usr/sbin/pup", line 84, in __init__
GraphicalYumBase.__init__(self, False, config)
File "/usr/lib/python2.4/site-packages/pirut/__init__.py", line 137, in __init__
plugin_types=(yum.plugins.TYPE_CORE,))
File "/usr/lib/python2.4/site-packages/yum/__init__.py", line 118, in doConfigSetup
errorlevel=errorlevel)
File "/usr/lib/python2.4/site-packages/yum/__init__.py", line 183, in _getConfig
self.plugins.run('init')
File "/usr/lib/python2.4/site-packages/yum/plugins.py", line 169, in run
func(conduitcls(self, self.base, conf, **kwargs))
File "/usr/lib/yum-plugins/rhnplugin.py", line 110, in init_hook
login_info = up2dateAuth.getLoginInfo()
File "/usr/share/rhn/up2date_client/up2dateAuth.py", line 211, in getLoginInfo
login()
File "/usr/share/rhn/up2date_client/up2dateAuth.py", line 175, in login
maybeUpdateVersion()
File "/usr/share/rhn/up2date_client/up2dateAuth.py", line 45, in maybeUpdateVersion
systemVer = up2dateUtils.getVersion()
File "/usr/share/rhn/up2date_client/up2dateUtils.py", line 46, in getVersion
os_release, version, release = _getOSVersionAndRelease()
File "/usr/share/rhn/up2date_client/up2dateUtils.py", line 36, in _getOSVersionAndRelease
raise up2dateErrors.RpmError(
RpmError: RPM error. The message was:
Could not determine what version of Red Hat Linux you are running.
If you get this error, try running

rpm --rebuilddb



Local variables in innermost frame:
cfg:
ts:



Great.

[blazeking]

Originally Posted by Bill Brock

Are you sure you downloaded the right version of Zimbra for the Linux distro you are running?

Yes, I downloaded and attempted to install from "zcs-NETWORK-5.0.8_GA_2462.RHEL5_64.20080709155301.tgz". I also ran the installer for 5.07, same errors.

[blazeking]

Wanted to update this thread as I have resolved the issue - by simply rebooting. I hadn't tried that since this system is in full production and I hadn't yet had an opportunity... Honestly I was afraid it wouldn't boot back up. Upgraded to 5.0.8 without any errors. Anyway, thank you all for your suggestions!