[SOLVED] Using briefcase outside NAT'd firewall

[jonallport]

Hi Zimbra community,

This is my first post, I've been trialling ZCS OSS edition and am VERY impressed so far. There's just one sticking point that I need help with.

ZCS is behind a NAT'ing firewall with external port forwarding to 25 and 443. Mail delivery works, mail client works, calendar works, J2ME client works, IM works (really cool!), documents work. Briefcase doesn't!

When opening a file from the briefcase, the internal hostname of the server is substituted into the URI. If I amend the URI with the external hostname/IP then all is fine and dandy.

Question:
How do I get the briefcase to use a different alias for users outside the firewall?

Many many thanks in advance for your help.

Jon :^)

[uxbod]

Welcome to the forums

su - zimbra
zmcontrol -v

Also, http://www.zimbra.com/forums/announc...r-profile.html please

[jonallport]

Release 5.0.7_GA_2444.UBUNTU6 UBUNTU6 FOSS edition

Thanks for the speedy response. Profile has been updated!

[mmorse]

Another welcome to the forums,

su - zimbra
zmprov gd domain.com | grep zimbraPublicServiceHostname

The server uses zimbraPublicServiceHostname to generate REST URLs, ie: briefcase, document, calendar sharing etc.

Say it's generating a URL like http:// server.domain.com and you'd rather have it http:// mail.domain.com:

zmprov md domain.com zimbraPublicServiceHostname mail.domain.com

(As long as 'mail' has a proper DNS entry to point at 'server' both internally and externally.)

[jonallport]

OK, will give that a try.

Many thanks.

[mmorse]

See you marked it [solved] before replying: 02:29, 4th Jul 2008 jonallport Thread title (original 'Using briefcase outside NAT'd firewall') changed

Did correcting zimbraPublicServiceHostname work?
-I was kinda surprised that you said "documents work." but "Briefcase doesn't!" as they both should be generating relatively the same URL.

[jonallport]

Hi MMorse,

It was 'solved' before 'replied to' because I thought (being new to this forum) the 'solved' option would give me chance to sign off on the question.

I've not had a chance to try it yet but the answer was broadly what I exptected. I was hoping there was a way to use relative paths for the briefcase URLS.

As you asked, yes documents do work. If I insert a file into a page, the URL shown has the zimbraPublicServiceHostname in it but the link itself has the external/firewall name/address.

Thanks for the help.