Dial up direct connect to zimbra

[browland]

WE have a few employee's which do not have internet access. We had a Dial up service to access email only to our network. we are authenticating with a script with PPP. After connection and authenticated to network, we still can not pull email (using email client to attempt to pull email). Error states server did not respond. I know it has nothing to do with firewall as authentication in completed on the same network as the zimbra server. Any ideas on setup?

[Bill Brock]

Are you dialing directly into the Zimbra server? If not, what then? My first thoughts would be to perhaps a routing issue. But I don't have near enough info to do other than a guess.

[browland]

We are using a script to auto-connect through a DIGI port server. This connection is authenticated to another linux box using PPP. Once connected I thought we could just use POP3 and SMTP as normal as both servers are on the same subnet. I have used IP addresses in email client server configuration.

[uxbod]

Once the user has dialled up would it be possible to get them to perform a tracert to the ZCS server ? Also, ask them to try telneting to port 110 on your ZCS server. Can they even ping the ZCS server when dialled up ? As Bill has said it does sound more like a routing issue.

[browland]

I will troubleshoot the commuinication from authentication to email access. Thank you for your time.