Can`t open Admin Console - HELP!

[seko]

Hi guys!

Just downloaded zcs-5.0.6_GA_2313.DEBIAN4.0 yesterday and start migrating my old mail server to Zimbra. All works fine the first day.

When i arrive to office today, the control panel does not load anymore! Just freeze in the "Loading..." what happened?

I`ve tried 3 different browsers, clean cache, cookies etc... everything works fine in email/webmail but i need the control panel back!

Any ideas?

Thanks!

Seko.

Debian 4.0
fresh install

[p24t]

Welcome to the forums.

First step is to make sure that all the services are running. As the zimbra user on the mailserver, run 'zmcontrol status' - it should list the services and their status.

Next you should check your logs. Log Files - Zimbra :: Wiki - see if there are any errors listed.

If you're migrating email over, you may also want to make sure that none of your filesystems have filled. When I first was playing around with imapsync, I had an issue where my redologs would fill up the /opt partition. (rather than turning them off I just relocated them to the storage node)

[seko]

First of all, thanks for you reply p24t,

The logs are without any error or warning, the only strange lines are from files "stacktrace.xxxxx" located in /opt/zimbra/logs, but i`m not sure what this means:

PHP Code:

Full thread dump Java HotSpot(TM) Client VM (1.5.0_15-b04 mixed mode):

"btpool0-18" prio=1 tid=0x0856c000 nid=0x3366 in Object.wait() [0x72fba000..0x72fbaec0]
        at java.lang.Object.wait(Native Method)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:482)
        - locked <0x7f102910> (a org.mortbay.thread.BoundedThreadPool$PoolThread)

"Thread-2131" daemon prio=1 tid=0x086311a0 nid=0x319f runnable [0x72afe000..0x72aff1c0]
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.read(SocketInputStream.java:129)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
        at java.io.BufferedInputStream.read1(BufferedInputStream.java:256)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:313)
        - locked <0x805f5cd0> (a java.io.BufferedInputStream)
        at com.sun.jndi.ldap.Connection.run(Connection.java:784)
        at java.lang.Thread.run(Thread.java:595)

"btpool0-17" prio=1 tid=0x086d27c8 nid=0x248 in Object.wait() [0x72a3b000..0x72a3c040]
        at java.lang.Object.wait(Native Method)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:482)
        - locked <0x85283900> (a org.mortbay.thread.BoundedThreadPool$PoolThread)

"Timer-16" daemon prio=1 tid=0x08922aa0 nid=0x246 in Object.wait() [0x72874000..0x72874fc0]
        at java.lang.Object.wait(Native Method)
        at java.lang.Object.wait(Object.java:474)
        at java.util.TimerThread.mainLoop(Timer.java:483)
        - locked <0x852839d0> (a java.util.TaskQueue)
        at java.util.TimerThread.run(Timer.java:462)

"Timer-15" daemon prio=1 tid=0x74708728 nid=0x4b90 in Object.wait() [0x72978000..0x72979140]
        at java.lang.Object.wait(Native Method)
        at java.lang.Object.wait(Object.java:474)
        at java.util.TimerThread.mainLoop(Timer.java:483)
        - locked <0x8b1115c0> (a java.util.TaskQueue)
        at java.util.TimerThread.run(Timer.java:462)

"Junk-NotJunk-Handler" daemon prio=1 tid=0x08901d98 nid=0x5d36 in Object.wait() [0x754f5000..0x754f60c0]
        at java.lang.Object.wait(Native Method)
        - waiting on <0x8acf13a8> (a java.lang.Object)
        at java.lang.Object.wait(Object.java:474)
        at com.zimbra.cs.service.util.SpamHandler.reportLoop(SpamHandler.java:204)
        - locked <0x8acf13a8> (a java.lang.Object)
        at com.zimbra.cs.service.util.SpamHandler$1.run(SpamHandler.java:121)
        at java.lang.Thread.run(Thread.java:595)

"btpool0-14" prio=1 tid=0x080edd28 nid=0x2a9a in Object.wait() [0x732ca000..0x732cb040]
        at java.lang.Object.wait(Native Method)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:482)
        - locked <0x8a8f3848> (a org.mortbay.thread.BoundedThreadPool$PoolThread)

"btpool0-13" prio=1 tid=0x08a256c8 nid=0x2a99 in Object.wait() [0x729fa000..0x729fafc0]
        at java.lang.Object.wait(Native Method)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:482)
        - locked <0x8a8f38b0> (a org.mortbay.thread.BoundedThreadPool$PoolThread)

"Timer-10" daemon prio=1 tid=0x081da180 nid=0x276e in Object.wait() [0x7307e000..0x7307eec0]
        at java.lang.Object.wait(Native Method)
        - waiting on <0x8a292f78> (a java.util.TaskQueue)
        at java.lang.Object.wait(Object.java:474)
        at java.util.TimerThread.mainLoop(Timer.java:483) 


All the servers are ok and started acording to 'zmcontrol status'

And the new mailboxes are just "empty" ones (All my users use POP3 downloading messages from server, only the 5 news in Zimbra are using imap)

Without an error in log files is very dificult to know what in going wrong...

[mugo]

Having the same problem here. Mine is a fresh install.
also running zcs-5.0.6_GA on centOS
These is the contents of my mailbox.log

2008-07-31 10:19:56,662 INFO [btpool0-8] [ip=10.176.203.40;ua=ZimbraWebClient - FF2.0 (Linux);] soap - BatchRequest
2008-07-31 10:19:56,662 INFO [btpool0-8] [ip=10.176.203.40;ua=ZimbraWebClient - FF2.0 (Linux);] soap - (batch) GetVersionInfoRequest
2008-07-31 10:19:56,848 INFO [btpool0-8] [name=admin@letter.example.org;mid=2;ip=10.176.203. 40;ua=ZimbraWebClient - FF2.0 (Linux);] soap - GetInfoRequest
2008-07-31 10:19:56,848 WARN [btpool0-8] [name=admin@letter.example.org;mid=2;ip=10.176.203. 40;ua=ZimbraWebClient - FF2.0 (Linux);] SoapEngine - handler exception
java.lang.NullPointerException
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:368)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:267)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:159)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:205)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2008-07-31 10:19:56,904 INFO [btpool0-8] [name=admin@letter.example.org;mid=2;ip=10.176.203. 40;ua=ZimbraWebClient - FF2.0 (Linux);] soap - GetAdminExtensionZimletsRequest
2008-07-31 10:19:56,904 WARN [btpool0-8] [name=admin@letter.example.org;mid=2;ip=10.176.203. 40;ua=ZimbraWebClient - FF2.0 (Linux);] SoapEngine - handler exception
java.lang.NullPointerException

[seko]

Unfortunately nobody know why and when this happen.

After 3 days fighting with this problem, i found no solution for this.

Upgraded to zcs-5.0.7_GA on Centos 5.2 32 bits and now is working fine (43 days...)

Good luck! If you the solution for this please post here.

Regards,

Seko