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Thread: Cannot recieve email?

  1. #1
    aboyz is offline Junior Member
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    Default Cannot recieve email?

    I installed zimbra on a new server. Everything installed fine. I setup local DNS. So here is the issues.

    example domain name. dohma.com
    I'm using the web interface and I can send to user in user@dohma.com and they get it in their email.

    but when i try to send to user@dohma.com from the outside, the email are not coming in. I checked the zimbar.log file and there are no error log. How to trouble shoot this.

    Using the web interface I can sent email to yahoo.com google.com all over, but people cannot send email in public.

    so recap.

    sending mail locally work.
    sending email externally work.
    receiving email locally work.
    recieving email external network don't work. Anyone know how to fix this or trouble shoot this.

    thanks!!

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Do you actually have any public DNS records? What is your public domain name? You can check your DNS records by running a test here.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    aboyz is offline Junior Member
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    Default Here is the result..

    Everything is ok, but at the end it complain about this.

    Mail Servers
    Mail Server Info
    Info Type Message
    Heads-up Your domain dohma.com has only a single MX record 'dohma.com'. If you add a secondary mail server then you will still be able to accept email if your primary mail server is unavailable.


    Mail Server Info
    Info Type Message
    Error There was a problem while talking with the mail server. Got 'Socket Timeout Exception: connect timed out'

    why is it getting socket timeout?

    I mean I can do a telnet IP 25 and a telnet IP 110 to the server fine.

    I'm lost at this

    Any help will be appriciated..

  4. #4
    y@w's Avatar
    y@w
    y@w is offline Moderator
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    Are you sure your MX records are setup properly? The response you posted said that there was only one MX record on your domain, but my query returned two. Here's what I have and both servers connected successfully on port 25:

    dohma.com. 86400 IN MX 10 mx00.schlund.de.
    dohma.com. 86400 IN MX 20 mx01.schlund.de.

    ;; AUTHORITY SECTION:
    dohma.com. 172798 IN NS ns4.schlund.de.
    dohma.com. 172798 IN NS ns3.schlund.de.

    ;; ADDITIONAL SECTION:
    ns3.schlund.de. 86398 IN A 195.20.224.95
    ns4.schlund.de. 86398 IN A 212.227.123.5

  5. #5
    aboyz is offline Junior Member
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    Default yes

    yes,

    it is pointed correclty.

    MX 10 @ dohma.com

    That is how I have it.

    I don't know what else to try? Please advise.

    thanks

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Run the following commands on the zimbra server:

    Code:
    host `hostname`  <-- type that command as-is and use backticks not single quotes
    dig yourdomain.com mx
    dig yourdomain.com any
    cat /etc/hosts
    (obviously replace yourdomain.com with the correct info) post the output here.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    You also have some errors in your public DNS, you need to fix that.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    aboyz is offline Junior Member
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    Default

    Code:
    mail.dohma.com has address 192.168.1.211
    Code:
    ; <<>> DiG 9.2.4 <<>> dohma.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24848
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;dohma.com.              IN      MX
    
    ;; ANSWER SECTION:
    dohma.com.       3600    IN      MX      10 dohma.com.
    
    ;; AUTHORITY SECTION:
    dohma.com.       3600    IN      NS      ns11.domaincontrol.com.
    dohma.com.       3600    IN      NS      ns12.domaincontrol.com.
    
    ;; Query time: 82 msec
    ;; SERVER: 192.168.1.211#53(192.168.1.211)
    ;; WHEN: Mon Jun  9 14:18:04 2008
    ;; MSG SIZE  rcvd: 102
    Code:
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46752
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;dohma.com.              IN      ANY
    
    ;; ANSWER SECTION:
    dohma.com.       3459    IN      MX      10 dohma.com.
    dohma.com.       3459    IN      NS      ns12.domaincontrol.com.
    dohma.com.       3459    IN      NS      ns11.domaincontrol.com.
    
    ;; AUTHORITY SECTION:
    dohma.com.       3459    IN      NS      ns12.domaincontrol.com.
    dohma.com.       3459    IN      NS      ns11.domaincontrol.com.
    
    ;; Query time: 0 msec
    ;; SERVER: 192.168.1.211#53(192.168.1.211)
    ;; WHEN: Mon Jun  9 14:20:25 2008
    ;; MSG SIZE  rcvd: 130
    Code:
    127.0.0.1               localhost localhost.localdomain
    192.168.1.211           mail.dohma.com mail

    I'm replacing dohma.com with my real domain name. for example. but here are the output please help
    Last edited by phoenix; 06-09-2008 at 12:35 PM.

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    So are you saying that dohma.com is not your real domain name? . Run the test at pingability with your real domain name and post a link to the output.You would also appear to have no A records on your local DNS server, you need to fix that.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    aboyz is offline Junior Member
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    Default one error.

    Quote Originally Posted by phoenix View Post
    So are you saying that dohma.com is not your real domain name? . Run the test at pingability with your real domain name and post a link to the output.You would also appear to have no A records on your local DNS server, you need to fix that.

    Again, Everything passed , but only one error.

    Mail Server Info
    Info Type Message
    Error There was a problem while talking with the mail server. Got 'Socket Timeout Exception: connect timed out'


    What is the Socket timeout Exception?? is zimbra using a differnet port?

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