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Thread: Unable to access Administration interface

  1. #1
    rabbie is offline Junior Member
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    Default Unable to access Administration interface

    Hi Guy's,

    I just installed zimbra: zcs-5.0.6_GA_2313.DEBIAN4.0.20080522112011 on a Debian Etch box and am trying to access the administration inteface on port 7071 but when I try:

    https://ip_address_of_server:7071

    I get:

    The following error was encountered:

    Access Denied.
    Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

    Your cache administrator is webmaster.

    and when I try:

    https://server.domain.com:7071

    It just times out and gives me a "connection time out" for Firefox or "Internet Explorer cannot display the webpage" from IE...

    antispam Running
    antivirus Running
    imapproxy Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

    Could anyone please point me in the right direction for fixing this?

    Thanks in advance for your help.

    Rabbie

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by rabbie View Post
    I get:

    The following error was encountered:

    Access Denied.
    Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

    Your cache administrator is webmaster.
    There should be no difference accessing your server via IP or FQDN, the error above would indicate a firewall and/or SELinux (if you have that or anything like it on Debian).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    rabbie is offline Junior Member
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    Thanks Bill,

    SELinux is not installed and iptables is empty..

    Rabbie.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Then what's giving you this message:

    Access control configuration prevents your request from being allowed
    Is this on a hosted service or your local server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    rabbie is offline Junior Member
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    Sorry that error was from squid. I disabled the proxy on my browsers and have tried again and am now only getting timeouts. No errors..

    Thanks again

  6. #6
    rabbie is offline Junior Member
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    Also,

    netstat -na | grep 7071

    shows:

    tcp6 0 0 :::7071 :::* LISTEN

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Is this server behind a NAT router? Do you have correct DNS A & MX records set plus a correct /etc/hosts file? Run the following commands (on the zimbra server) and post the results:

    Code:
    host `hostname`   <-- type as-is and use backticks not single quotes
    dig yourdomain.com mx
    dig yourdomain.com any
    cat /etc/hosts
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    rabbie is offline Junior Member
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    Thanks for all your help Phoenix mate. I confirmed with the guy that handle's our firewall this morning. He told me that my pc was in a DMZ but after hammering him today, he told me that dmz is not really dmz here He still had some ports blocked on me! ! ! damn him.

    Thanks again for your help.

  9. #9
    carlsanders is offline Active Member
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    Just checking, but are you also using the correct URL?

    https://www.yourdomain.com:7071/zimbraAdmin

    From the above, it appears you left out the last part.

    FWIW.

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