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Thread: mailbox stopped

  1. #1
    rene.metaal is offline Starter Member
    Join Date
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    Unhappy mailbox stopped

    My mailbox does not run.

    I tried to install Zimbra several times.... with no luck.

    Here is most of the installation output:
    ##################################

    Main menu

    1) Hostname: lynx.complete.nl
    2) Ldap master host: lynx.complete.nl
    3) Ldap port: 389
    4) Ldap password: set
    5) zimbra-ldap: Enabled
    6) zimbra-store: Enabled
    +Create Admin User: yes
    +Admin user to create: admin@lynx.complete.nl
    ******* +Admin Password UNSET
    +SMTP host: lynx.complete.nl
    +Web server HTTP port: 80
    +Web server HTTPS port: 443
    +Web server mode: http
    +IMAP server port: 143
    +IMAP server SSL port: 993
    +POP server port: 110
    +POP server SSL port: 995
    +Use spell check server: yes
    +Spell server URL: http://lynx.complete.nl:7780/aspell.php

    7) zimbra-mta: Enabled
    8) zimbra-snmp: Enabled
    9) zimbra-logger: Enabled
    10) zimbra-spell: Enabled
    r) Start servers after configuration yes
    s) Save config to file
    x) Expand menu
    q) Quit

    Address unconfigured (**) items (? - help) 6


    Store configuration

    1) Status: Enabled
    2) Create Admin User: yes
    3) Admin user to create: admin@lynx.complete.nl
    ** 4) Admin Password UNSET
    5) SMTP host: lynx.complete.nl
    6) Web server HTTP port: 80
    7) Web server HTTPS port: 443
    8) Web server mode: http
    9) IMAP server port: 143
    10) IMAP server SSL port: 993
    11) POP server port: 110
    12) POP server SSL port: 995
    13) Use spell check server: yes
    14) Spell server URL: http://lynx.complete.nl:7780/aspell.php

    Select, or 'r' for previous menu [r] 3

    Create admin user: [admin@lynx.complete.nl] admin@lynx.complete.nl
    Password for admin@lynx.complete.nl (min 6 characters): [oM4cYS5QUc] topsecret



    Main menu

    1) Hostname: lynx.complete.nl
    2) Ldap master host: lynx.complete.nl
    3) Ldap port: 389
    4) Ldap password: set
    5) zimbra-ldap: Enabled
    6) zimbra-store: Enabled
    7) zimbra-mta: Enabled
    8) zimbra-snmp: Enabled
    9) zimbra-logger: Enabled
    10) zimbra-spell: Enabled
    r) Start servers after configuration yes
    s) Save config to file
    x) Expand menu
    q) Quit

    *** CONFIGURATION COMPLETE - press 'a' to apply
    Select from menu, or press 'a' to apply config (? - help) a
    Save configuration data to a file? [Yes]
    Save config in file: [/opt/zimbra/config.8607]
    Saving config in /opt/zimbra/config.8607...Done
    The system will be modified - continue? [No] Yes
    Operations logged to /tmp/zmsetup.log.8607
    Setting local config values...Done
    Setting up CA...Done
    Creating SSL certificate...Done
    Initializing ldap...Done
    Saving CA in ldap...Done
    Installing SSL certificate...Done
    Creating server entry for lynx.complete.nl...Done
    Setting spell check URL...Done
    Setting service ports on lynx.complete.nl...Done
    Adding lynx.complete.nl to zimbraMailHostPool in default COS...Done
    Installing zimlets... com_zimbra_amzn... com_zimbra_sforce... com_zimbra_po... com_zimbra_bugz... com_zimbra_url... com_zimbra_phone... com_zimbra_tracking... com_zimbra_ymaps... Done
    Setting MTA auth host...Done
    Creating domain lynx.complete.nl...Done
    Creating user ty2xnjjkg@lynx.complete.nl...Done
    Creating user k45mb3irz@lynx.complete.nl...Done
    Setting spam training accounts...Done
    Creating user admin@complete.nl...Done
    Creating postmaster alias...Done
    Initializing store sql database...Done
    Setting zimbraSmtpHostname for lynx.complete.nl...Done
    Initializing logger sql database...Done
    Initializing mta config...Done
    Configuring SNMP...Done
    Setting services on lynx.complete.nl...Done
    Setting up zimbra crontab...Done

    You have the option of notifying Zimbra of your installation.
    This helps us to track the uptake of the Zimbra Collaboration Suite.
    The only information that will be transmitted is:
    The VERSION of zcs installed (3.0.0_M4_62_RHEL4)
    The ADMIN EMAIL ADDRESS created (admin@complete.nl)

    Notify Zimbra of your installation? [Yes] No
    Notification skipped
    Starting servers...Done.


    Operations logged to /tmp/zmsetup.log.8607


    Configuration complete - press return to exit


    [root@lynx zcs]# su - zimbra
    [zimbra@lynx ~]$ zmcontrol status
    Host lynx.complete.nl
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    mta Running
    snmp Running
    spell Running




    ######### I did a tail -f * in the zimbra/log directory while starting zimbra (zmcontrol start)

    ==> zimbra.log <==
    2006-02-11 15:50:05,672 INFO [main] [] soap - Servlet SoapServlet starting up
    2006-02-11 15:50:05,702 INFO [main] [] soap - Adding service AccountService to SoapServlet
    2006-02-11 15:50:05,788 INFO [main] [] soap - Adding service MailService to SoapServlet
    2006-02-11 15:50:05,927 INFO [main] [] soap - Adding service IMService to SoapServlet
    2006-02-11 15:50:05,933 INFO [main] [] misc - version=3.0.0_M4_62.RHEL4 release=20060124130403 builddate=20060124-1304 buildhost=build.liquidsys.com
    2006-02-11 15:50:05,934 INFO [main] [] misc - LANG environment is set to: nl_NL.UTF-8
    2006-02-11 15:50:05,996 INFO [main] [] misc - Setting mysql connection pool size to 100
    2006-02-11 15:50:10,202 FATAL [main] [] system - Config initialization failed
    com.zimbra.cs.service.ServiceException: system failure: getting database connection
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)

    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 281)
    at com.zimbra.cs.util.Config.init(Config.java:69)
    at com.zimbra.cs.util.Config.initConfig(Config.java:9 6)
    at com.zimbra.cs.util.Config.getString(Config.java:10 8)
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:87)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:82)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:89)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 118)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:211)
    at org.apache.catalina.core.StandardWrapper.loadServl et(StandardWrapper.java:1068)
    at org.apache.catalina.core.StandardWrapper.load(Stan dardWrapper.java:900)
    at org.apache.catalina.core.StandardContext.loadOnSta rtup(StandardContext.java:3823)
    at org.apache.catalina.core.StandardContext.start(Sta ndardContext.java:4087)
    at org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:759)
    at org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:739)
    at org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:524)
    at org.apache.catalina.startup.HostConfig.deployDirec tory(HostConfig.java:909)
    at org.apache.catalina.startup.HostConfig.deployDirec tories(HostConfig.java:872)
    at org.apache.catalina.startup.HostConfig.deployApps( HostConfig.java:474)
    at org.apache.catalina.startup.HostConfig.start(HostC onfig.java:1106)
    at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:310)
    at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
    at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1019)
    at org.apache.catalina.core.StandardHost.start(Standa rdHost.java:718)
    at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1011)
    at org.apache.catalina.core.StandardEngine.start(Stan dardEngine.java:440)
    at org.apache.catalina.core.StandardService.start(Sta ndardService.java:450)
    at org.apache.catalina.core.StandardServer.start(Stan dardServer.java:683)
    at org.apache.catalina.startup.Catalina.start(Catalin a.java:537)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.start(Bootst rap.java:271)
    at org.apache.catalina.startup.Bootstrap.main(Bootstr ap.java:409)
    Caused by: java.sql.SQLException: Server connection failure during transaction. Due to underlying exception: 'java.net.SocketException: java.net.ConnectException: Connection refused'.

    ** BEGIN NESTED EXCEPTION **

    java.net.SocketException
    MESSAGE: java.net.ConnectException: Connection refused

    STACKTRACE:

    java.net.SocketException: java.net.ConnectException: Connection refused
    at com.mysql.jdbc.StandardSocketFactory.connect(Stand ardSocketFactory.java:156)
    at com.mysql.jdbc.MysqlIO.(MysqlIO.java:284)
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2680)
    at com.mysql.jdbc.Connection.(Connection.java:1485)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:266)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:140)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:97)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:300)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:816)
    at org.apache.commons.dbcp.PoolingDriver.connect(Pool ingDriver.java:171)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:193)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 272)
    at com.zimbra.cs.util.Config.init(Config.java:69)
    at com.zimbra.cs.util.Config.initConfig(Config.java:9 6)
    at com.zimbra.cs.util.Config.getString(Config.java:10 8)
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:87)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:82)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:89)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 118)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:211)
    at org.apache.catalina.core.StandardWrapper.loadServl et(StandardWrapper.java:1068)
    at org.apache.catalina.core.StandardWrapper.load(Stan dardWrapper.java:900)
    at org.apache.catalina.core.StandardContext.loadOnSta rtup(StandardContext.java:3823)
    at org.apache.catalina.core.StandardContext.start(Sta ndardContext.java:4087)
    at org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:759)
    at org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:739)
    at org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:524)
    at org.apache.catalina.startup.HostConfig.deployDirec tory(HostConfig.java:909)
    at org.apache.catalina.startup.HostConfig.deployDirec tories(HostConfig.java:872)
    at org.apache.catalina.startup.HostConfig.deployApps( HostConfig.java:474)
    at org.apache.catalina.startup.HostConfig.start(HostC onfig.java:1106)
    at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:310)
    at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
    at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1019)
    at org.apache.catalina.core.StandardHost.start(Standa rdHost.java:718)
    at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1011)
    at org.apache.catalina.core.StandardEngine.start(Stan dardEngine.java:440)
    at org.apache.catalina.core.StandardService.start(Sta ndardService.java:450)
    at org.apache.catalina.core.StandardServer.start(Stan dardServer.java:683)
    at org.apache.catalina.startup.Catalina.start(Catalin a.java:537)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.start(Bootst rap.java:271)
    at org.apache.catalina.startup.Bootstrap.main(Bootstr ap.java:409)


    ** END NESTED EXCEPTION **


    Attempted reconnect 3 times. Giving up.
    at com.mysql.jdbc.Connection.createNewIO(Connection.j ava:2749)
    at com.mysql.jdbc.Connection.(Connection.java:1485)
    at com.mysql.jdbc.NonRegisteringDriver.connect(NonReg isteringDriver.java:266)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:140)
    at org.apache.commons.dbcp.DriverManagerConnectionFac tory.createConnection(DriverManagerConnectionFacto ry.java:97)
    at org.apache.commons.dbcp.PoolableConnectionFactory. makeObject(PoolableConnectionFactory.java:300)
    at org.apache.commons.pool.impl.GenericObjectPool.bor rowObject(GenericObjectPool.java:816)
    at org.apache.commons.dbcp.PoolingDriver.connect(Pool ingDriver.java:171)
    at java.sql.DriverManager.getConnection(DriverManager .java:525)
    at java.sql.DriverManager.getConnection(DriverManager .java:193)
    at com.zimbra.cs.db.DbPool.getConnection(DbPool.java: 272)
    ... 34 more

    ==> httpd_error.log <==
    [Sat Feb 11 15:50:13 2006] [notice] Apache/2.0.54 (Unix) PHP/5.0.5 configured -- resuming normal operations
    #######
    Problem:

    A zmcontrol gives a "mailbox stopped", the rest is running.
    https://localhost:7071/zimbraAdmin
    does not work, permision denied. because mailbox (store) is not running.

    Should my hostname be known in DNS outside of my domain too?
    My MX record points to my router which forwards mail (25) and more to my system.
    This system, lynx.complete.nl. ?

    Thanks in advance

  2. #2
    marcmac is offline Expert Member
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    Default mysql is not starting

    no mysql means that the mysql init probably failed - search the forums for possible causes, this has been covered extensively.

  3. #3
    mintra is offline Special Member
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    Default Live server mailbox stopped

    Hi

    I have a server with mailbox stopped. (Just the mailbox) system is AMD2800 1GbRAM Fedora 3.

    I am sure I have had this issue before but can not remember how I fixed it. I have upgradedto 3.0.1 and started without av or spam.

    It says starting OK but the zmcontol status shows it as stopped.

    I had moved users onto this server and it was working fine. However I belive someone turned the power off and this issue occured on reboot.

    I did the tail command above and do not see the same MySQL error but it may be this. Looked in Wiki but this service not yet documented.

    John

  4. #4
    mintra is offline Special Member
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    Default Mailbox stooped issue fixed

    I found in the log file that there was a permissions problem on

    /opt/zimbra/redolog/redo.log

    root was rw
    group (zimbra was) read only

    changed group permissions to rw and mailbox starts.

    (did search in forums for redo.log and someone else has same issue)

    I will try to put this on the wiki later

    John

  5. #5
    Crexis's Avatar
    Crexis is offline Senior Member
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    Default

    Quote Originally Posted by mintra
    I found in the log file that there was a permissions problem on

    /opt/zimbra/redolog/redo.log

    root was rw
    group (zimbra was) read only

    changed group permissions to rw and mailbox starts.

    (did search in forums for redo.log and someone else has same issue)

    I will try to put this on the wiki later

    John
    Hi John,

    I'd also picked up an issue with the redo.log but my error said that it wasn't owned by root. I did a chown root:root and the error seemed to go away. I see that the file now shows
    Code:
    -rw-r-----   1 root   root    512 Feb 27 17:50 redo.log
    Would you be able to tell me what the appropriate chown and chmod commands are? TIA

  6. #6
    mintra is offline Special Member
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    Default Chown /

    OK I admit it I used the file manager in webmin to change mine.

    The owner on my system is root and the group is zimbra

    so would change into the directory where file is

    chgrp redo.log zimbra

    That way the group is zimbra

    then use chmod to set the file permissions to read and write for the zimbra group cant rembember how to do that but this will help

    http://catcode.com/teachmod/

  7. #7
    bobby is offline Zimbra Employee
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    Default

    it wouldn't take long to check out man chown, man chgrp, man chmod

    just that this should be chgrp zimbra redo.log
    chgrp redo.log zimbra
    and i think you also want chmod g+w redo.log so you get something like this:

    -rw-rw---- 1 root zimbra 512 Feb 27 17:50 redo.log

  8. #8
    Crexis's Avatar
    Crexis is offline Senior Member
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    Wink Lazy Dayz

    Thanks for the feedback guys. I had actually figured it out for myself. Must apologise for my lazyness but I have been devoting nearly all my time to a problem I'm persuing in another thread. Thanks again.

  9. #9
    anand is offline Zimbra Employee
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  10. #10
    nishith's Avatar
    nishith is offline Special Member
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    Default

    I did the samre thing. But, My mailbox service is still not working.I am getting following service errors when I type zmcontrol status. command.

    antispam Running
    antivirus Running
    imapproxy Running
    ldap Running
    logger Running
    mailbox Stopped
    mysql.server is not running
    mta Running
    snmp Running
    spell Running
    stats Running

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