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Thread: MTA Not Running somebody can help me?

  1. #1
    indracyd is offline New Member
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    Default MTA Not Running somebody can help me?

    Dear all, i have installed zimbra version elease 5.0.0_RC2_1745.F7_20071120145113 F7 FOSS edition on My Fedora 7, i have problems the MTA is not running...

    [zimbra@mail ~]$ zmcontrol status
    Host mail.smdmpusat.net
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Stopped
    postfix is not running
    saslauthd is running with pid 5291
    snmp Running
    spell Running
    stats Running


    look the log, this is the errors :

    Mar 24 08:36:04 mail zimbramon[30206]: 30206:info: 2008-03-24 08:36:01, STATUS: mail.smdmpusat.net: stats: Running
    Mar 24 08:36:13 mail zmmailboxdmgr[31339]: status requested
    Mar 24 08:36:13 mail zmmailboxdmgr[31339]: status OK
    Mar 24 08:36:30 mail postfix/postqueue[31724]: fatal: Queue report unavailable - mail system is down
    Mar 24 08:37:00 mail postfix/postqueue[32161]: fatal: Queue report unavailable - mail system is down
    Mar 24 08:37:30 mail postfix/postqueue[32282]: fatal: Queue report unavailable - mail system is down

    someone can help and give me a solution to fix this problem...

    Thank's before
    Cyd

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Welcome to the forums

    Is your Zimbra server sat behind a firewall ? If so have you followed Split DNS - Zimbra :: Wiki

    could you post the following please :-

    Code:
    host `hostname` <- note the backticks
    dig _domainname_ mx
    dig _domainname_ ns

  3. #3
    indracyd is offline New Member
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    No, not behind in firewall, this is if i use command dig

    [root@mail radmin]# dig mail.smdmpusat.net mx

    ; <<>> DiG 9.4.0 <<>> mail.smdmpusat.net mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59231
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;mail.smdmpusat.net. IN MX

    ;; ANSWER SECTION:
    mail.smdmpusat.net. 86400 IN MX 10 mail.smdmpusat.net.

    ;; AUTHORITY SECTION:
    smdmpusat.net. 86400 IN NS routerint.smdmpusat.net.

    ;; ADDITIONAL SECTION:
    mail.smdmpusat.net. 86400 IN A 192.168.0.7
    routerint.smdmpusat.net. 86400 IN A 192.168.0.1

    ;; Query time: 1 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Mon Mar 24 14:11:32 2008
    ;; MSG SIZE rcvd: 108

    [root@mail radmin]# dig mail.smdmpusat.net ns

    ; <<>> DiG 9.4.0 <<>> mail.smdmpusat.net ns
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 55447
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;mail.smdmpusat.net. IN NS

    ;; AUTHORITY SECTION:
    smdmpusat.net. 86400 IN SOA routerint.smdmpusat.net. root.smdmpusat.net. 2008031900 10800 3600 3600000 86400

    ;; Query time: 1 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Mon Mar 24 14:11:36 2008
    ;; MSG SIZE rcvd: 87

    i think this is problem in postfix@Zimbra, but until now i cannot find to solve this problem...

  4. #4
    uxbod's Avatar
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    please post these aswell :-

    Code:
    host `hostname` <- note the backticks
    cat /etc/hosts
    cat /etc/resolv.conf
    the MTA failing to start can be caused by misconfiguration of DNS. Are you getting any error messages in /var/log/zimbra.log ?

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by indracyd View Post
    i think this is problem in postfix@Zimbra, but until now i cannot find to solve this problem...
    No, the problem here is with your DNS configuration as you are behind a NAT router (effectively a firewall). You need to set-up the Split DNS mentioned above. You are also trying to use the FQDN (mail.smdmpusat.net) of your server as the domain name when what you should be using is smdmpusat.net.

    Fix your DNS problems and then see what happens when you restart Zimbra, if there's any errors please post any error messages from the logs.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    indracyd is offline New Member
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    here is my DNS configuration :

    ;================================================= =============================
    ; FileName : smdmpusat.net
    ; Maintained by : support@rancamayaestate.com
    ; Last Updated : See Serial No.
    ; Last Maintened by : Cyd
    ;================================================= =============================
    $TTL 86400


    @ IN SOA routerint.smdmpusat.net. root.smdmpusat.net. (


    2008031900 ; Serial
    10800 ; Refresh
    3600 ; Retry
    3600000 ; Expire
    86400 ) ; Minimum


    IN TXT "Mail & DNS Tester"
    mail IN MX 10 mail.smdmpusat.net.

    smdmpusat.net. IN NS routerint.smdmpusat.net.
    IN A 192.168.0.1

    ;================================================= =============================
    $ORIGIN smdmpusat.net.

    routerint IN A 192.168.0.1
    cyd IN A 192.168.0.2
    pdcsmdm IN A 192.168.0.3
    avserver IN A 192.168.0.5
    mail IN A 192.168.0.7


    and what is DNS Split?can you show me a link to learn that?and then this is the errors message on zimbra.log

    Mar 24 15:34:04 mail zimbramon[29759]: 29759:info: 2008-03-24 15:34:01, STATUS: mail.smdmpusat.net: stats: Running
    Mar 24 15:34:30 mail postfix/postqueue[30042]: fatal: Queue report unavailable - mail system is down
    Mar 24 15:35:00 mail postfix/postqueue[30341]: fatal: Queue report unavailable - mail system is down

    can you tell me step by step what must i to do?
    thanks before...

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    The link to Split DNS is in the first reply by uxbod to your original post, you also need external DNS records so people can send you mail. Please also post the information that uxbod asked for in his second post.

    Is this "smdmpusat.net" your real domain name? As I mentioned earlier you tried using the FQDN of your server for the dig commands, you should use the following:

    Code:
    dig smdmpusat.net mx
    dig smdmpusat.net any
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    indracyd is offline New Member
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    Sory2x i have just read the Spilt DNS can you see my DNS configuration, it's that correct?

    here is my dig information :

    Code:
    [root@mail radmin]# dig smdmpusat.net mx
    
    ; <<>> DiG 9.4.0 <<>> smdmpusat.net mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8082
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;smdmpusat.net.                 IN      MX
    
    ;; AUTHORITY SECTION:
    smdmpusat.net.          86400   IN      SOA     routerint.smdmpusat.net. root.smdmpusat.net. 2008031900 10800 3600 3600000 86400
    
    ;; Query time: 3 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Mon Mar 24 16:07:07 2008
    ;; MSG SIZE  rcvd: 82
    Code:
    [root@mail radmin]# dig smdmpusat.net any
    
    ; <<>> DiG 9.4.0 <<>> smdmpusat.net any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26954
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;smdmpusat.net.                 IN      ANY
    
    ;; ANSWER SECTION:
    smdmpusat.net.          86400   IN      NS      routerint.smdmpusat.net.
    smdmpusat.net.          86400   IN      A       192.168.0.1
    smdmpusat.net.          86400   IN      SOA     routerint.smdmpusat.net. root.smdmpusat.net. 2008031900 10800 3600 3600000 86400
    smdmpusat.net.          86400   IN      TXT     "Mail & DNS Tester"
    
    ;; ADDITIONAL SECTION:
    routerint.smdmpusat.net. 86400  IN      A       192.168.0.1
    
    ;; Query time: 1 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Mon Mar 24 16:07:30 2008
    ;; MSG SIZE  rcvd: 158
    Last edited by phoenix; 03-24-2008 at 02:12 AM.

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Could you please post information in 'code' sections by highlighting the text and hitting the code button (the # symbol) in the bar above the text box. That makes your submission easier to read.

    No, your DNS is not correct as you have no MX record according to those results - you must follow the Split DNS instructions. We'll also move forward quicker if you answer all the questions and provide information you're asked for. Is that your real domain name, do you have public records for this domain? Could you also provide the information that uvbod asked for earlier.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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