[SOLVED] Reading pane blank in AJAX mode 5.0.2

[jterhune]

I recently upgraded an install from FC4 zimbra 4.5.11 to CentOS 5 zimbra 5.0.2.

I have gotten virtually everything working, except for a major bug in AJAX view. Currently clicking on an email in AJAX results in a blank reading pane, and double clicking a message results in nothing. Standard HTML view works fine, however.

How do I go about diagnosing the problem, and in the interum can I disable AJAX so I don't have 3000 confused students complaining to me? Thanks!

[mmorse]

Quick things to do while you continue to troubleshoot:

su - zimbra
zmprov mc default zimbraPrefClientType standard

(apply to other COS's as needed)

OR

Using whatever solution you have handy automatically redirect them (or change your website links etc) to http:// server.domain..com/h/ and that will invoke the basic client on logins.

Now to the actual problem:
-Browser version & full zmcontrol -v?
-Can you read the emails if you open them just not in the reading pane? (press o)
-Is your double click set to open the message in a new window and it just never seems to load?

To help you debug: Web Client URL Tricks - Zimbra :: Wiki
Firebug: https://addons.mozilla.org/en-US/firefox/addon/1843

[jterhune]

It is happening in both Firefox 2.0 and IE 6.

I'm running "Release 5.0.2_GA_1975.RHEL5_20080130221917 CentOS5 FOSS edition"

If I hit o it just toggles between displaying the conversation as a single entry and the conversation as threaded, the actual message never displays.

My double click is not set to open in a new window.

Also, if I right click and edit I can see all the text.

[jterhune]

When I launch the page with &debug=3, the debug window never updates and is white as well. However, I noticed some javascript errors. Could these be related?

this._appCtxt has no properties
http://fqdn/service/zimlet/res/Zimlets-nodev_all.js.zgz Line:3

ZmEmailAddress is not defined
http://fqdn/service/zimlet/res/Zimlets-nodev_all.js.zgz Line:6

[jterhune]

http://fqdn/zimbra/?client=advanced&dev=1

Yields a debug window that remains blank. Here are all the javascript errors and warnings a session throws:

Warning: Expected color but found ';'.  Error in parsing value for property 'background-color'.  Declaration dropped.
Source File: http://fqdn/zimbra/css/images,common,dwt,msgview,login,zm,spellcheck,wiki,skin?v=080130222506&debug=1&skin=waves
Line: 1332

Warning: Expected ':' but found '}'.  Declaration dropped.
Source File: http://fqdn/zimbra/css/images,common,dwt,msgview,login,zm,spellcheck,wiki,skin?v=080130222506&debug=1&skin=waves
Line: 2836

Warning: Unknown property 'Xborder'.  Declaration dropped.
Source File: http://fqdn/zimbra/css/images,common,dwt,msgview,login,zm,spellcheck,wiki,skin?v=080130222506&debug=1&skin=waves
Line: 2839

Error: this._appCtxt has no properties
Source File: http://fqdn/service/zimlet/com_zimbra_email/email.js?v=080130222506
Line: 24

Error: ZmEmailAddress is not defined
Source File: http://fqdn/service/zimlet/com_zimbra_email/email.js?v=080130222506
Line: 32

[jholder]

Hmm
Looks like there's a problem with the email zimlet

su - zimbra
zmzimletctl undeploy com_zimbra_email
zmcontrol stop
rm -rf /opt/zimbra/jetty/work/*
zmcontrol start
cd /opt/zimbra/zimlets
zmzimletctl deploy com_zimbra_email.zip

[jterhune]

Woohoo! I owe you both a beer, where do I send it?

Thanks a ton for all the help.