Mail Notification problem. plz help.

[Wavester]

We have successfully deployed Zimbra 5.0.2 on openSUSE 10.3 and love what it does thus far. We have a static ip and a custom domain. Mail can be sent out and received in with no problems.

However, we cannot get the New Mail Notification to work. It worked when we had a dynamic IP and not using the ISPs mail relay. Now that its static and we are using the mail relay, the notifications do not work.

It looks like it is trying, but the messages are never actaully delivered. We get this in mailbox.log:
008-03-01 22:05:16,814 INFO [LmtpServer-3] [ip=127.0.0.2;] lmtp - Delivering message: size=4767 bytes, nrcpts=1, sender=source_addr@sourcedomain.com, msgid=<8C9E86FF-C87B-4F7B-A049-BCD33D8CB608@sourcedomain.com>
2008-03-01 22:05:17,063 INFO [LmtpServer-3] [name=to_address@ourdomain.com;mid=3;] mailbox - Added message: id=564, digest=yzZLunfCRTUMqgg,7MkHDl0NfwE=, folderId=2, folderName=Inbox
2008-03-01 22:05:17,208 INFO [LmtpServer-3] [name=to_address@ourdomain.com;mid=3;] mailbox - notification sent dest='notify_addr@anotherdomain.com' rcpt='to_address@ourdomain.com' mid=564
2008-03-01 22:05:17,211 INFO [LmtpServer-3] [] ProtocolHandler - Handler exiting normally

The General settings MTA tab has the ISP relay defined. We have tried turning the DNS lookups on and off and neither works. The notification option is enabled in COS, and turned on in the mail users preferences (obviously from the log above). There is nothing defined for the LMTP advertised name or binding address.

If an email is sent normally to the notify_addr@anotherdomain.com, it works just fine and will be delivered.

Where can we get more info on what is happening to the messages?

[mmorse]

Welcome to the forums,

Originally Posted by Wavester

It looks like it is trying, but the messages are never actaully delivered. We get this in mailbox.log:
~~~~
Where can we get more info on what is happening to the messages?

a) /var/log/zimbra.log
b) Ask the ISP's support to check their own logs

[Wavester]

/var/log/zimbra is empty and has a date that predates the change from dynamic ip to static ip. there are two bz backups of size, but theyre dates are also before the ip change.

any other ideas?