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Thread: [SOLVED] Admin panel not accessible - zimbra 5.02 on ubuntu 6.06

  1. #1
    kesomir is offline Junior Member
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    Default [SOLVED] Admin panel not accessible - zimbra 5.02 on ubuntu 6.06

    Hi there,

    Zimbra installs without conflict or other errors (with the exception of the MX complaint until I change to the domain.co.uk rather than mail.domain.co.uk).

    http user access to zimbra works fine.

    if I set zimbra to https mode, https user access works fine, certificate all ok.

    I can send and receive from/to the default email account that zimbra configures.

    I cannot access the admin panel however. It just times out. I've checked the url, and it appears fine. I tried altering the domain to access ir from the one in /etc/hosts to just the domain with no luck.

    I have a build in a virtual machine, which has no external dns records and I can access the admin panel on that - pulling my hair out - it must be something simple.

    Here is my /etc/hosts and digs in case any can spot something I can't (all cmds executed on server):

    /etc/hosts
    Code:
    127.0.0.1 localhost.localdomain localhost
    XX.XX.XX.XX mail.domain.co.uk mail

    digs removed ---------------------

    point to note - I have another ip addy, but not using atm.
    Last edited by kesomir; 02-23-2008 at 06:03 AM.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Is SElinux disabled on this server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    kesomir is offline Junior Member
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    It's 6.06 - as far as I'm aware SElinux wasn't introduced on ubuntu until ~feisty

    I don't see an selinux folder in /etc - is there a way of checking?

    - actually - the box doesn't respond to ping externally, so the hosting company must have made some changes in that regard to the default install. I checked iptables and couldn't see anything myself though.

    if I execute:
    Code:
    netstat -an | grep "LISTEN "
    I see the line

    Code:
    tcp 0 0 0.0.0.0:7071 0.0.0.0:* LISTEN
    This should be the ip addy right? not 0.0.0.0 ??

    but 443 shows the same 0.0.0.0 and that works for user log in.
    Last edited by kesomir; 02-23-2008 at 04:35 AM.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    I'm not a Ubuntu user but I thought selinux was in 6.06, you can check with sestatus and see if it returns anything. Your server isn't responding to a telnet on port 7071, can you ssh into the box and try a telnet to that port and see if it responds?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    kesomir is offline Junior Member
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    sestatus returns: command not found

    I get could not resolve: name or service not known when executing

    telnet 127.0.0.1:7071
    telnet localhost:7071
    telnet localhost.localdomain:7071
    telnet xx.xx.xx.xx:7071

    This is the same response I get on the virtual machine from inside - on which the admin can be accessed.


    The netstat commend on the virtual machine returns a line with

    Code:
    tcp6       0      0 :::7071                 :::*                    LISTEN
    Last edited by kesomir; 02-23-2008 at 06:04 AM.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    The telnet command should be in this format: telnet 88.208.236.197 7071 (no colon between the IP & port).

    So, if you can access the admin ui from inside then it would suggest there's a firewall problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    kesomir is offline Junior Member
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    telnet 88.208.236.197 7071
    Trying 88.208.236.197...
    Connected to 88.208.236.197.

    se linux is ruled out and I checked ip tables - don't see a prob there - alse executed

    Code:
    iptables -A INPUT -p tcp --dport 7071 -j ACCEPT
    which doesn't make any difference.

    Thank you for your help so far.

    Any further pointers gratefully received.

    edit - I've spotted a problem in the order of my iptables. Fixing now.
    Last edited by kesomir; 02-23-2008 at 05:28 AM.

  8. #8
    kesomir is offline Junior Member
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    Sorted. It was an iptables rule.

    Thank you for helping me trouble shoot.

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    No problem, glad it's working.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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