Unable to log into Admin console after upgrade from 4.5.9 to 5.0.2

[tuanta]

Hi all,

I have just upgraded my system from Zimbra OS 4.5.9 to 5.0.2 (running on CentOS 5 i368).

After upgrading, I can log into my mailbox and send/receive mails normally. However, I can not log into the Admin console.
The admin login details are correct (not changed) but I got some JavaScript error messages and the Admin console screen does not appear replaced for splash screen (Loading... screen with Zimbra logo).

Please help me to solve this.

Thanks,
Tuan

[phoenix]

Did you clear the browser cache? Which browser and which operating system are you using when you try the login?

[tuanta]

Hi Bill,

Thank you for your reply.

I had this on Firefox and IE7 on Windows Vista and Firefox and IE6 on Windows Server Ent 2003.
Before that I just used FF on my Vista to access Admin console. It's the first time on the others.

Regards,
Tuan

[phoenix]

I forgot to ask what javascript errors you are seeing?

[rafaelcar]

with me the same... nothing in logs... very strange...

OpenSuse or another ditro?

[tuanta]

Hi Bill,

I did not see any error messages on Firefox (JS error messages notification maybe disabled on FF) but I can see them on IE6 and IE7.
Please see attach.

I look forward to hearing from you soon.

Thanks,
Tuan

[tuanta]

Hi Bill,

Have you got any good news for me?
I look forward to hearing from you soon.

Regards,
Tuan

[tuanta]

Dear all,

Finally, I found the solution myself. It's so simple:

1. stop zimbra;
2. undeploy both old Admin extensions: zimbra_samba and zimbra_posixaccount;
3. also clear the jetty/work/* (all files/sub-folders);
4. start zimbra

That's all.

Regards,
Tuan

[ronliew2008]

Hi Bill,

I've done the same thing by cleared off the cache in the browser, but still unable to log in to administration console.

I am currently running zimbra version 5 just updated from version 4 on Linux Red Hat Enterprise 5.

Please advised on how to fix this issue in order to see the admin console come out.

Thanks