Installation problem Zimbra 5.0.2 on Ubuntu 7.10 Server Gutsy

[dwmtractor]

Get to a command line and type

ps -e | grep syslogd

and see if it's running or not.

[hjmangalam]

Sorry - missed seeing your post until now. Yes, it's running.

ps -e | grep syslogd
12733 ? 00:00:00 syslogd

However, what I posted in another thread (Archiving & Discovery for Distribution Lists? - Zimbra - Forums) was what seems like a fix:
I installed the deb pkgs libnet-ssleay-perl & libauthen-sasl-perl as described by a user with a 7.10 installation, and it started working, sort of - the console now offers the server status, tho it's self-described as (data is stale)

[hjmangalam]

Continuing this thread under a different Subject:
My installation is in-spec: Ubuntu 6.06 on a 2xopteron w/ 4GB RAM
The mail server appears to be running fine, but I have never been able to get the [Server Status] to show timely status. The best case is that sometimes after a zimbra stop/start, it will show the status but appends (data is stale) after the data.

And after viewing that page, if I go to another page and come back to the Server Status, the same error is displayed:
[Server status data is not available. To see the server status, logger service must be installed.]

Hitting the "Refresh" button does not bring it back.
All the services are running:

$ zmcontrol status
Host hefelump.pswrce.uci.edu
        antispam                Running
        antivirus               Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running

cron is running:

$ ps aux |grep cron
root     15370  0.0  0.0   2120   844 ?        Ss   15:34   
0:00 /usr/sbin/cron

My zimbra log file is active:

$ ls -l /var/log/zimbra.log
-rw-r----- 1 root adm 549382 May 19 16:20 /var/log/zimbra.log

One final error message that may be informative:
When I tried to look at the "Mail Queues" I got this error:

Server error encountered Message: system failure: exception during
auth {RemoteManager:
hefelump.pswrce.uci.edu->zimbra@hefelump.pswrce.uci.edu:22} Error
code: service.FAILURE Method: GetMailQueueInfoRequest
Details:soap:Receiver

And one other odd thing is that when I tried to look at the Server Statistics, the [Message Count] and [Message Volume] panes were blank (as I assumed they would be since the status was not working, but the Anti-Spam/Anti-Virus Activity showed info going back to ~ May 2nd, about when the server was started.

Zimbra is running worse on 6.06 than it was on 7.10 and the while I've filed tech support requests (and have gotten some), they're very slow in returning, and have offered no better expertise or speed that the forums have.

So mark me very satisfied with the Forums, but less so with tech support.
Harry

[mmorse]

The "data is stale" you can 'kinda' ignore: 5.0.5 data is stale

For the "Server status data is not available. To see the server status, logger service must be installed" check through: Logger - Zimbra :: Wiki

For the RemoteManager error do the following:

Assuming you're using the standard ssh port-
1. Check /etc/sshd_config and be sure it's set to 22
2. stop/start/restart sshd

/etc/init.d/ssh restart

3. su - zimbra
4. Be sure zimbra's ssh port is set to 22

zmprov ms server.domain.com zimbraRemoteManagementPort 22

5. Generate new ssh keys

cd /opt/zimbra/bin/
./zmsshkeygen

6. Deploy the keys

./zmupdateauthkeys

To test this, you can run the following command:

ssh -vi .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@server.domain.com -p 22

-Shouldn't prompt you for a password at this point...then check the admin console mail queues area/servers/certificates.
If you continue to get that error please see this doc for some more ideas Mail Queue Monitoring - Zimbra :: Wiki

[hjmangalam]

THAT was fast! thanks very much!
I'll check out the wiki links and see if I can get the logger going.
re: the authentication, tho, I seem to be getting autologin, but then the connection is closed:

zimbra@hefelump:~$ ssh -vi .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@hefelump.xxx.xxx.edu -p 22
OpenSSH_4.2p1 Debian-7ubuntu3.3, OpenSSL 0.9.8a 11 Oct 2005
debug1: Reading configuration data /etc/ssh/ssh_config
debug1: Applying options for *
debug1: Connecting to hefelump.xxx.xxx.edu [128.###.###.###] port 22.
debug1: Connection established.
debug1: identity file .ssh/zimbra_identity type 2
debug1: Remote protocol version 2.0, remote software version OpenSSH_4.2p1 Debian-7ubuntu3.3
debug1: match: OpenSSH_4.2p1 Debian-7ubuntu3.3 pat OpenSSH*
debug1: Enabling compatibility mode for protocol 2.0
debug1: Local version string SSH-2.0-OpenSSH_4.2p1 Debian-7ubuntu3.3
debug1: SSH2_MSG_KEXINIT sent
debug1: SSH2_MSG_KEXINIT received
debug1: kex: server->client aes128-cbc hmac-md5 none
debug1: kex: client->server aes128-cbc hmac-md5 none
debug1: SSH2_MSG_KEX_DH_GEX_REQUEST(1024<1024<8192) sent
debug1: expecting SSH2_MSG_KEX_DH_GEX_GROUP
debug1: SSH2_MSG_KEX_DH_GEX_INIT sent
debug1: expecting SSH2_MSG_KEX_DH_GEX_REPLY
debug1: Host 'hefelump.xxx.xxx.edu' is known and matches the RSA host key.
debug1: Found key in /opt/zimbra/.ssh/known_hosts:1
debug1: ssh_rsa_verify: signature correct
debug1: SSH2_MSG_NEWKEYS sent
debug1: expecting SSH2_MSG_NEWKEYS
debug1: SSH2_MSG_NEWKEYS received
debug1: SSH2_MSG_SERVICE_REQUEST sent
debug1: SSH2_MSG_SERVICE_ACCEPT received
debug1: Authentications that can continue: publickey,password
debug1: Next authentication method: publickey
debug1: Offering public key: .ssh/zimbra_identity
debug1: Remote: Forced command: /opt/zimbra/libexec/zmrcd
debug1: Server accepts key: pkalg ssh-dss blen 434
debug1: read PEM private key done: type DSA
debug1: Remote: Forced command: /opt/zimbra/libexec/zmrcd
Connection closed by 128.###.###.###

The zimbra account is obviously not autologout, and has a working shell - tho I can only "su - " into it from root.
Is this the appropriate behavior?

thanks again.
hjm