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Thread: Outbound mail stuck in deferred

  1. #1
    gchino is offline Member
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    Default Outbound mail stuck in deferred

    Hi Everyone,

    I'm not sure what I need to provide you guys to help me out but I want to say Im new to this and everything was working up until a week ago. I recently noticed that my ipaddress was blacklisted but was recently removed. Mail is still not going out but I am able to receive from external and send mail internally. What information do you need to help me out?

    Thanks in advanced!

  2. #2
    fernandoflorez is offline Project Contributor
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    Do you get any bounce email from external mail servers? Are you sure you are not listed anywhere else?

  3. #3
    gchino is offline Member
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    No I do not get any bounce email. I just see all email stuck in the deferred mail in admin console. I also verified at mxtoolbox that I am no longer black listed.

  4. #4
    gchino is offline Member
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    I really need help with this. I have email that has been stuck in the deferred mail for over a week now.

  5. #5
    gchino is offline Member
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    I'm looking in my deferred mail queue and the error message that is being displayed is that host or domain name not found. Any suggestions on this?

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by gchino View Post
    I'm looking in my deferred mail queue and the error message that is being displayed is that host or domain name not found. Any suggestions on this?
    Yes, your DNS is likely to be set-up incorrectly. If you're behind a NAT router then check the Split DNS article in the wiki.

    You don't actually give us much information to help you debug this problem, some idea of operating system, Zimbra version, what you've done to try and debug this issue (this has been covered many times, have you searched the forums?) or even what's changed to likely cause this problem.

    How about posting the info from the following commands (run on the zimbra server):

    Code:
    host `hostname`  <-- type as-is with backticks not single quotes
    dig yourdomain.com mx 
    dig yourdomain.com any
    post the exact output from those commands.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    gchino is offline Member
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    Phoenix thanks for getting back to me. To answer your questions

    OS - Fedora7
    Zimbra version - 4.5.6
    I tried to follow all of the forums in zimbra that relate to my error messages but still nothing.

    I tried to do what you request with host `mail.sleepex.com` but I get command not found.

    Here are my results for the dig

    [root@mail bin]# dig mail.sleepex.com mx

    ; <<>> DiG 9.4.2b1 <<>> mail.sleepex.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 381
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;mail.sleepex.com. IN MX

    ;; AUTHORITY SECTION:
    sleepex.com. 900 IN SOA ns43.domaincontrol.com. dns.jomax.net. 2007101900 28800 7200 604800 86400

    ;; Query time: 140 msec
    ;; SERVER: 192.168.1.1#53(192.168.1.1)
    ;; WHEN: Mon Feb 11 12:08:07 2008
    ;; MSG SIZE rcvd: 102

    [root@mail bin]# dig sleepex.com any

    ; <<>> DiG 9.4.2b1 <<>> sleepex.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 62831
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;sleepex.com. IN ANY

    ;; ANSWER SECTION:
    sleepex.com. 86400 IN SOA ns43.domaincontrol.com. dns.jomax.net. 2007101900 28800 7200 604800 86400
    sleepex.com. 3600 IN NS ns43.domaincontrol.com.
    sleepex.com. 3600 IN NS ns44.domaincontrol.com.
    sleepex.com. 3600 IN A 206.30.161.130
    sleepex.com. 3600 IN MX 5 mail.sleepex.com.
    sleepex.com. 3600 IN MX 10 mailstore.sleepex.com.

    ;; ADDITIONAL SECTION:
    ns44.domaincontrol.com. 172273 IN A 208.109.255.22
    ns43.domaincontrol.com. 172273 IN A 208.109.78.180
    mail.sleepex.com. 3527 IN A 70.91.46.20

    ;; Query time: 113 msec
    ;; SERVER: 192.168.1.1#53(192.168.1.1)
    ;; WHEN: Mon Feb 11 12:08:25 2008
    ;; MSG SIZE rcvd: 241

    [root@mail bin]#

  8. #8
    gchino is offline Member
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    Phoenix,

    I tried this line host 'mail.sleepex.com' and this was my return message
    mail.sleepex.com has address 70.91.46.20.

    I hope this information help you to help me out.

    Thanks in advanced.

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    None of the output you've posted is actually what I asked for, you've used the FQDN of your server not your domain name for the commands. Do them again as I asked:

    Code:
    host `hostname`   <-- this command should be typed exactly as you see it here. Do NOT put your hostname in there,  copy/paste it to a terminal and run it.
    
    dig sleepex.com mx 
    dig sleepex.com any
    Are you also behind a NAT router? Is there any firewall or SElinux enabled on this server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    gchino is offline Member
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    Sorry,

    Here are the results

    [root@mail ~]# host `hostname`
    mail.sleepex.com has address 70.91.46.20
    [root@mail ~]#


    Yes we are behing a nat router. Firewall and SElinux is disabled.
    Last edited by gchino; 02-11-2008 at 01:55 PM.

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