Help with failed upgrade

[AaronW1000]

I am trying to upgrade a zimbra install 4.5.6 to 5.0.1 on Ubuntu and it is failing...any ideas? Here is the log:


Operations logged to /tmp/zmsetup.01212008-010856.log
Getting installed packages
Getting local config zimbra_server_hostname
Getting local config ldap_url
zimbra_server_hostname contained in ldap_url checking ldap status
Checking ldap status.
*** Running as zimbra user: /opt/zimbra/bin/ldap status
Starting ldap...
*** Running as zimbra user: /opt/zimbra/sleepycat/bin/db_recover -h /opt/zimbra/openldap-data
*** Running as zimbra user: /opt/zimbra/libexec/zmldapapplyldif
*** Running as zimbra user: /opt/zimbra/bin/ldap status
slapd running pid: 17249
done.
Getting installed services from ldap
checking isEnabled zimbra-core
zimbra-core not in enabled cache
enabled packages
zimbra_server_hostname contained in ldap_url checking ldap status
Checking ldap status.
*** Running as zimbra user: /opt/zimbra/bin/ldap status
slapd running pid: 17249
slapd already running.
Getting enabled services from ldap
Marking zimbra-core as installed. Services for zimbra-core will be enabled.
Marking zimbra-apache as installed. Services for zimbra-apache will be enabled.
Setting defaults...
Setting local config zimbra_java_home to /opt/zimbra/java
*** Running as zimbra user: /opt/zimbra/bin/zmlocalconfig -f -e zimbra_java_home='/opt/zimbra/java' 2> /dev/null
checking isEnabled zimbra-cluster
zimbra-cluster not in enabled cache
enabled packages zimbra-logger zimbra-store zimbra-mta zimbra-core zimbra-apache zimbra-snmp zimbra-ldap zimbra-spell
zimbra_server_hostname contained in ldap_url checking ldap status
Checking ldap status.
*** Running as zimbra user: /opt/zimbra/bin/ldap status
slapd running pid: 17249
slapd already running.
Getting enabled services from ldap
Marking zimbra-core as installed. Services for zimbra-core will be enabled.
Marking zimbra-apache as installed. Services for zimbra-apache will be enabled.
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-ldap
zimbra-ldap is enabled
checking isEnabled zimbra-store
zimbra-store is enabled
checking isEnabled zimbra-mta
zimbra-mta is enabled
done.
Upgrading from 4.5.6_GA_1044 to 5.0.1_GA_1902
Stopping zimbra services
Stop failed - exiting
UPGRADE FAILED - exiting

[mmorse]

Welcome to the forums,
Can you attach your /tmp/zmsetup.#.log (and similar /tmp/install.log if you have one) as they might be a little more verbose.
You might revert to your 4.5.6 backup/get running on 4.5.6 again then try getting to 4.5.10 as an intermediately point.
Not necessary as you should be able to upgrade from any of the 4.5.x's, but I'll consent that on average we test 4.5.10 > 5.0.1 upgrades more often as that's more common; plus there are some major tomcat & LDAP enhancements since 4.5.6, so even getting to 4.5.10 is a nice enhancement while we try to figure out what's preventing the upgrade.
BTW, is this Ubuntu 6.06.1 LTS?
(Assuming FOSS because I didn't notice 'network' anywhere in the above.)
You can find 4.5.10 here: /community/downloads_previous.html
FOSS backup directions: A_Simple_Shell_Script_Method - Open Source Edition Backup Procedure - Zimbra :: Wiki
Please don't forget to backup - it may take longer or might be harder to do with your environment, but you'll be better in the end!